Beneunder

Excellent contact with customer service…

Excellent contact with customer service - who resolved the issue on my first order

Beneuner - Poor Quality and Company Ignoring Request to Return Item

I received the product Women's Quick-Dry Sun Protection Jacket UPF 50+ TS003 Very poor quality, looks and feels like a thin and cheap plastic bag on my skin. I requested a return from the company and contacted the email in the Return section. No reply and I sent the request 14 days ago.

Juan Servin墨西哥 · 写过 1 条评价 · 体验于 2026-08-17 · 发表于 2026-08-18

“Poor Quality and Terrible Customer Service”

My experience with this product has been very disappointing. The quality is far below what I expected, and I don't feel that it matches what was advertised or the price paid. On top of that, the customer service has been terrible, especially when it came to trying to resolve the issue. Despite the poor quality of the product, they refused to accept the return, which made the experience even more frustrating. I expected a better-quality product and, above all, customer service that would be willing to provide a solution when the product does not meet expectations. Overall, I do not recommend this product or the shopping experience. They seriously need to improve both the quality of their products and their return policy and customer service.

Shipping took almost 3 weeks

Shipping took almost 3 weeks - so long that I no longer needed it! Despite the notice saying it will ship within 7-12 days. Contacted customer service and was told they add an extra 3 days processing time — why wasn’t that communicated? Do not recommend and have requested a refund.

the purchase experience was perfect

the purchase experience was perfect. the information in the web site was clear and appealing. the payment process easy and considered my welcome discount automatically which was great.

Well designed checkout process

I really liked that the currency changed when I selected my country before the checkout. I also liked the payment options and that you can track the order with shop.

Great hat with many features

Great hat with many features: adjustable circumference, hole for a ponytail, neck cape, detachable mask, very wide brim, black under-brim, and an adjustable loop to secure the hat. I really hope it lasts, it seems well made, but time will tell.

Barbara Von Traumer美国 · 写过 1 条评价 · 体验于 2026-08-12 · 发表于 2026-08-15

Horrible quality

Horrible quality. Nothing like photo shown.

Lynda Wulfram马来西亚 · 写过 1 条评价 · 体验于 2026-08-03 · 发表于 2026-08-15

Love the product and good quality 😊

Vicki Ginsberg美国 · 写过 8 条评价 · 体验于 2026-08-08 · 发表于 2026-08-15

Love my new hat

Very disappointing customer service…

Very disappointing customer service experience. My order took much longer to ship than expected, so I contacted customer service to request a return. They offered me either a $10 code for a future purchase or an exchange. I originally chose the exchange, but then I was told I could not use the discount code I had originally used on my order, so I decided to return the item instead. After that, I was told I had to wait about two weeks because they were moving warehouses. I specifically asked them to send the return label as soon as possible because I was worried about the return window. Now they are telling me that I have to pay for the return shipping myself. I understand that their policy says customers may be responsible for return shipping, but the way this situation was handled was extremely frustrating. The delays and complications were not caused by me, yet I am the one expected to deal with the extra cost. End up they dont even reply my email anymore The customer service experience has been disappointing, and I would not recommend this company based on how my return has been handled.

Love

Shipping took a long time, but I love the items I purchased. They are high quality and I love the sun protection. Where I live we have ticks and so I wanted light colored pants to wear outside. These are perfect (and fashionable).

Jady Lai美国 · 写过 1 条评价 · 体验于 2026-08-01 · 发表于 2026-08-14

The stitching quality is very poor

The stitching quality is very poor. The stitching around the headband is uneven and goes up and down, which makes the hat look poorly made and unattractive. I’m very disappointed with the quality.

I just wish you had the enormous white…

I just wish you had the enormous white sun hat but it’s no longer on the website. Do you have another one I could buy? Someone stole mine at the pool today!!!

Love the product

Love the product. Received my product within 2 weeks. I loved the sunglasses so much and how compact it is and I love the shape as I have a wide head and it fit perfectly! I bought another one just in case they stop selling this one.

ChiaLien YU美国 · 写过 1 条评价 · 体验于 2026-08-05 · 发表于 2026-08-10

I requested for a return

I requested for a return immediately after receiving a pair of pants which is too large for me. Except for the initial email asking me to choose from exchange or accepting a credit with keeping item. Got no further response. Awful shopping experience

Cornelius美国 · 写过 1 条评价 · 体验于 2026-08-04 · 发表于 2026-08-08

This company is cheap and no return is possible

This company is cheap and not responding to my request to return their item. They are horrible.

Mimi Liau台湾 · 写过 1 条评价 · 体验于 2026-08-06 · 发表于 2026-08-06

Everything’s great except exchange rate

Shopping experience was great. I especially love the feedback from other customers on the item’s page. And there was coupon attached automatically surprised me! Only one thing I’m disappointed is that the USD rate to NTD was so much higher than the bank announced.

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. THEY SELL SUBSTANDARD PRODUCTS, AND THE ITEM I RECEIVED IS NOT WORTH THE PRICE. THE PICTURES ON THEIR WEBSITE DO NOT MATCH THE PRODUCT THEY SENT. THE PACKAGING WAS POORLY DONE. THEY PROMISED TO SHIP WITHIN 6-8 DAYS, BUT I DID NOT RECEIVE MY ORDER UNTIL 11 DAYS LATER. THEY CLAIM TO BE BASED IN HONG KONG, BUT THEIR ACTUAL LOCATION IS IN CHINA. THEIR OFFER OF $5 VOUCHERS FOR FUTURE PURCHASES IS INSULTING. I STRONGLY WARN EVERYONE AGAINST DOING BUSINESS WITH THEM.

Good quality and style

The product was easy to buy and the online process was easy. My friend has a pair and i wanted to buy the same of the folding sunglasses. This model was most similar. So far I like them. They are light weight, comfortable and look cool.