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berls.com

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201 条评价

4.7201 条评价
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关于 berls.com

数据更新
网站
berls.com
分类
建筑与制造
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
100%（10/10 条）
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berls.com

商家自述

Berl's Commercial Supply is your place to find quality restroom fixtures and one of the largest selections of in-stock Hand Dryers available anywhere, like the high speed Excel Dryer XLERATOR, the Dyson Airblades, the American Dryer eXtremeAir and the new World Dryer VERDEdri.You can find advice on hand dryers and other restroom accessories on our resource pages.Also look for low prices on quality touch-free soap dispensers, SuitMate swim suit water extractors and Elkay water fountains and ezH2O bottle fillers.

以上内容由商家自行提供，未经平台核实。

berls.com靠谱吗？

berls.com（berls.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 201 条用户评价，属于建筑与制造分类，口碑优秀。好评高度一致，93% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-07。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers often mention that the online ordering process is remarkably easy to navigate, and they appreciate the wide variety of items available for purchase. People are especially pleased with the exceptionally fast shipping speeds and the reliable delivery service that consistently brings packages right on time. Consumers frequently describe the support team as extremely helpful and knowledgeable when assisting with any questions or needs. Some reviewers were not happy with occasional problems involving damaged goods or missing installation parts upon delivery. A few other people also felt that receiving incorrect items or encountering communication difficulties with support representatives could occasionally prove frustrating.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

C
CCA美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-11 ·

Fast, accurate service!

I reached out to Berl's for a product that we needed 30 of and were in an immediate need for to get a school opened in time. They were very responsive and confirmed that they had it in stock. They got our order processed and shipped the same day. The efficiency with which they handled the entire situation was incredible!

berls.com 回复2026-09-03

Our customer service and shipping departments work really hard, so it's great to get some nice feedback. Thanks so much for your business!

P
Paul G.美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-17 ·

Helpful Sales Chat and Fast Service

Help on their chat was very helpful - VP of Sales was the assistant I was communicating with (sorry I forgot his name). Then, 15 minutes after my order was complete online I had an email that my parts had been shipped. Only "downside" was that they required a signature at delivery, and FedEx missed us twice. Still got the package within 5 days in Denver.

berls.com 回复2026-08-26

Thanks for the great review and your business! We will tell Peter (VP of sales) great job! Sorry about the signature requirement on this order, but so glad you received it in good order!

S
Sabrina美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-10 ·

I bought a double water fountain for my playground

I bought a double water fountain. When I received it, a bracket to hang it on the wall was missing and the piece that does the connection mount was bent, which is also needed to connect the two. We called and spoke to someone, they were not trying to replace the unit which stated was new. I had to go through replacing the bracket and get someone to try to unbend the piece that was bent. I paid them good money for everything to be intact, not to be sent pieces that should have already been together. It was very frustrating they tried to make it right by crediting me $100 back, but I didn't care about the money, I wanted what I paid for but they would not take it back. It's like buying a new car getting it home and the starter don't work, but you send me to warranty to fix the issue and fill up my tank. Why do companies operate like this? We spend our money to get what you are advertising, not to have to go straight to repair mode. Do better by your customers.

berls.com 回复2026-08-21

Sabrina, I am sorry you are unhappy with your experience. I have reviewed your case in detail with our customer service department, and I have reviewed the correspondence between the installer for Nana’s Childcare and Preschool, Horace Mann, (including the detailed pictures) and our customer service agents. The issue here is that there was a mounting bracket that arrived bent in one corner. As the manufacturer, Elkay, made clear to us when we brought this to their attention, the mounting bracket is not an integral part of the unit (and the unit can be installed without it.) It cannot be seen in any way once the unit has been installed. And the bent corner can be bent back into place during installation, and is completely functional as is. Still, Horace said he was unhappy that the bracket was bent in the corner, and we therefore asked Elkay to ship a replacement bracket at our cost. Elkay said that they do not provide the bracket as a spare part, and the only option was to purchase an entire new drinking fountain. We really don’t like that Elkay cannot even sell us a replacement bracket, and so we offered $100 to Horace to acknowledge that he was unhappy about the situation. Horace accepted the offer and seemed satisfied. Later, we heard back from Horace that he was missing one of the other brackets. We told where it could be found on the unit, and his response was, “My bad, I found it.” By this time, you should have a beautiful, new, Elkay VRCTL8WSK, vandal resistant, bi-level drinking fountain with bottle filling station hanging on your wall. If it is not working perfectly, please let us know. This unit has a 5-year warranty on the refrigeration, and Elkay is the best and most reliable manufacturer of drinking fountains in the US, and they, and we, will take care of you if you have any issues. If the unit were actually not working, I dare say, you will get better service than you did on your car’s starter. Chris Berl, CEO

F
Franco Lingan美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·

very poor customer service

very poor customer service. The representative I spoke to was very rude and unprofessional. We received a damaged water fountain, and we were trying to see if we could get a refund so we could order a new one. Instead of being polite and explaining to me the process, this person was unprofessional and told me that is what we got, and if we did not notice any damage before the driver left, that is on us. I would not recommend using this supplier, as they do not want to take responsibility for damaged goods during transport. This has happened to me twice now and is not the best experience ever.

berls.com 回复2026-09-02

We went over this situation carefully with the customer, Franco at RSM Facility Solutions, and in the end, we replaced the unit for free. Further background: It appears there was shipping damage to the item, but it was held for 2 weeks after delivery before reporting this to us. Obviously, at that point we do not know where or when the shipping damage occurred, and there is, of course no chance to make a claim with Fedex (so in this case we had to eat the $2100 cost of the replacement.) Additionally this item was shipped to the Franco's customer, and even Franco could not say what had happened to the unit once it was delivered. Our policy, which Franco agreed to during the sale, and is stickered brightly on the box, is that shipping damage must be reported at the time of delivery. We know that it's sometimes difficult to inspect everything immediately, so we also offer an additional 3 days to be sure the customer had a chance to check the item. But after reviewing this case thoroughly, we replaced the unit for Franco at our own expense. We also checked the records to see if there has been any similar case like this with him, and there was none.

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