Thank you so much for the wonderful review!
We are thrilled to hear that you enjoyed our pricing and found the purchasing process easy. Our team works hard to ensure that every order is shipped out as quickly as possible, so it is great to know we met your expectations.
We truly appreciate your business and look forward to serving you again soon!
B
Bradford · 写过 5 条评价 · 已认证 · 体验于 2026-03-18 ·
★★★★★
出色的交付和令人难以置信的客户服务
及时交货,当送货服务出现错误时,Bigbigmart 做出了正确的决定!
Bigbigmart.com 回复2026-04-15
Thank you so much for sharing your experience with us!
We are thrilled to hear that you were pleased with our delivery speed and customer service. While we always aim for a perfect delivery process, we understand that errors can occasionally happen with the carrier. We are glad we could step in and make things right for you quickly.
Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon!
Thank you for your kind words! We are thrilled to hear that you are satisfied with the quality of your product.
Regarding your request for a recipe book, we appreciate the suggestion. While we do not currently have a printed book available for separate purchase, we are in the process of developing a digital collection of recipes specifically tailored for our products.
In the meantime, please keep an eye on your email, as we occasionally share tips, techniques, and seasonal recipes with our community. We have also shared your request with our product development team to help us prioritize creating more comprehensive resources for our customers in the future.
Thank you again for your support and for helping us improve!
c
customer doug the pool guy · 写过 3 条评价 · 已认证 · 体验于 2026-03-18 ·
★★★★★
我得到了我想要的
当我想要的时候,我得到了我想要的东西,而且价格我非常满意。
再次感谢我会再次购买!
Bigbigmart.com 回复2026-04-15
Thank you so much for your fantastic feedback!
We are thrilled to hear that we were able to provide the product you wanted, right on time, and at a price that made you happy. There is nothing we love more than knowing our customers had a seamless experience from start to finish.
We truly appreciate your support and look forward to welcoming you back for your next purchase!
P
P. · 写过 2 条评价 · 已认证 · 体验于 2026-03-18 ·
★★★★★
快速服务和更新转发
快速的服务和更新重新运输。产品价格合理!
Bigbigmart.com 回复2026-04-15
Thank you so much for your kind words!
We are delighted to hear that you were satisfied with our delivery speed and the shipping updates provided. Keeping our customers informed throughout the process is a top priority for us. It’s also great to know that you found our product pricing to be reasonable and fair.
We truly appreciate your business and look forward to serving you again soon!
I
I.Zorkin · 写过 1 条评价 · 体验于 2026-03-08 ·
★★★★★
这个地方是一个骗局
这个地方是一个骗局,出售他们没有的东西
帮自己一个忙,远离它。
Bigbigmart.com 回复2026-04-15
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and for the negative impression you have of our service.
We would like to clarify that we are a legitimate retail business; however, we occasionally face unexpected inventory discrepancies with our fulfillment partners that can lead to order delays or cancellations. We understand how disappointing it is to purchase an item only to find it is unavailable, and we are working hard to improve our real-time stock accuracy.
Thank you for your honest feedback. We sincerely apologize for the lack of transparency and the unprofessional experience you encountered. We are currently auditing our tracking systems and communication channels to ensure they meet professional retail standards.
To help us resolve this immediately, please provide your order number. We want to personally investigate your shipment status and ensure any necessary refunds are fully processed.
We take your comments seriously and are committed to improving our service.
R
RR · 写过 1 条评价 · 体验于 2026-03-02 ·
★★★★★
不合法,不可靠。忘了它
产品价格太低,无法成为真正的报价。如果它看起来好得令人难以置信,那么它并不是特别在这个地方。避免
Bigbigmart.com 回复2026-04-15
Thank you for sharing your feedback. We understand that our competitive pricing can sometimes seem surprising, and we sincerely apologize for any skepticism or concern this has caused regarding our legitimacy.
We strive to offer the best possible value by working directly with fulfillment partners to keep costs low. However, we recognize that low prices must be backed by reliable service. We are currently working hard to improve our inventory transparency and shipping updates to ensure every customer feels confident in their purchase.
If you have an existing order that has not met your expectations, could you please provide your order number? We would like to look into your case immediately to ensure your order is either fulfilled or that a full refund is issued.
We appreciate your honesty and hope to have the chance to prove our reliability to you.
Thank you for providing your order number. We sincerely apologize for the incorrect quantity, the damaged item, and the frustration you experienced while trying to reach us.
We have received your details and are currently investigating the warehouse error. We have sent a formal response to your email address to guide you through the next steps. Please check your inbox, as our team will be supporting you directly from there to ensure this is resolved immediately.
We are also in the process of updating our phone systems to ensure reliable support moving forward.
Thank you for your patience while we make this right.
R
Robert Hull · 写过 1 条评价 · 已认证 · 体验于 2026-02-12 ·
★★★★★
订单来得比你想象的要快
Bigbigmart.com 回复2026-04-15
Thank you so much for your kind words!
We are thrilled to hear that your order arrived even faster than expected. We strive to provide efficient service and timely deliveries, so it is great to know we hit the mark for you.
We appreciate your business and look forward to serving you again soon!
N
Neva · 写过 6 条评价 · 体验于 2026-02-22 ·
★★★★★
订单没有回复
距离我下订单已经快一周了,我完全不知道何时或是否会发货。我尝试过发电子邮件、打电话、聊天,但遗憾的是没有任何回应。美国的标准运输通常需要 3-5 个工作日,我什至无法联系该公司。恐怕我必须在我的 CC 上标记此内容:/
Bigbigmart.com 回复2026-04-15
Thank you for reaching out, and please accept our sincerest apologies for the lack of communication and the delay in processing your order. We understand how frustrating it is to be left without updates, and we regret that our service did not meet the standard 3-5 business day expectation.
We want to inform you that we have processed a full refund for your order. You should see the transaction reflected on your credit card statement within the next few business days, depending on your bank's processing time.
We are currently working to improve our response times across email, phone, and chat to ensure this doesn't happen again. We appreciate your patience and apologize for any inconvenience caused.
Thank you for sharing your experience! We are happy to hear that you are pleased with the pricing and service you received.
We appreciate your transparency regarding the shipment. To offer a wide variety of products at competitive prices, we do occasionally work with fulfillment partners to ship items directly to our customers. We are glad to hear that this process worked smoothly for you.
Thank you for giving us a chance to serve you, and we look forward to your next visit!
Thank you so much for your kind words!
We are delighted to hear that you were satisfied with our pricing and the speed of your delivery. Our team works hard to ensure our customers receive the best value along with efficient service.
We truly appreciate your business and look forward to serving you again soon!
F
Felice Errico · 写过 1 条评价 · 已认证 · 体验于 2026-02-12 ·
★★★★★
该产品正是我正在寻找的
该产品正是我所寻找的,一种芳香的雪松衣架,可以扇动嘴巴。
Bigbigmart.com 回复2026-04-15
Thank you for your review! We are so glad to hear that you found exactly what you were looking for.
Aromatic cedar is a fantastic choice for garment care, and we are happy that our clothes hangers are meeting your needs. It is great to know the product is working effectively for you.
We appreciate your business and look forward to serving you again!
We sincerely apologize for the lack of response to your calls and chats. This is definitely not the experience we want for our customers, and we’ve identified a temporary technical issue with our communication systems that caused this delay.
We would love the chance to make this right for your business. If you're open to it, please reach out to us via email at [email protected], and we will personally prioritize your request immediately.
Thank you so much for the 5-star review! We’re thrilled that your first experience with our Orange Blossom Honey was a success. It’s great to hear you enjoyed both the pricing and the speedy delivery. We look forward to serving you again soon!
k
kelleen kensy · 写过 1 条评价 · 已认证 · 体验于 2026-02-12 ·
★★★★★
黎明洗涤剂
价格优惠
Bigbigmart.com 回复2026-02-14
We appreciate your feedback! It’s great to know you found our pricing competitive. Thank you for choosing us for your household essentials. We look forward to serving you again soon!
S
Sagar Noni · 写过 1 条评价 · 体验于 2026-02-10 ·
★★★★★
我的运输延迟,但产品......
我的运输延迟,但产品安全无恙地收到
Bigbigmart.com 回复2026-02-14
We appreciate your patience regarding the shipping delay and are happy to know the products reached you in perfect condition. Thank you for choosing us, and we’ll work hard to ensure your next delivery is even speedier!
B
Brent · 写过 2 条评价 · 已认证 · 体验于 2026-01-22 ·
★★★★★
优质的服务/产品
Bigbigmart.com 回复2026-02-14
We appreciate your feedback! It’s great to know our service and product met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
We appreciate your feedback! It’s great to know our service and free shipping met your expectations. Thank you for choosing us, and we look forward to serving you again soon!