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Bigbigmart.com

67 reviews

3.367 reviews
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About Bigbigmart.com

Data updated
Website
bigbigmart.com
Category
Public & Local Services
Location
United States · Gardena
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (25/25)
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Is Bigbigmart.com legit?

Bigbigmart.com (bigbigmart.com) has a 3.3 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

l
ladykestrelhawk · 9 reviews · Verified · Experienced 2026-07-27 ·

professional

professional, reputable and will purchase from this company again !

Reply from Bigbigmart.com2026-08-05

Thank you so much for the wonderful review! We are thrilled to hear about your positive experience with us and truly appreciate your trust in our business. We look forward to serving you again in the future!

a
angela tuhacek · 5 reviews · Verified · Experienced 2026-07-27 ·

My order came exactly as advertised

My order came exactly as advertised, fairly fast shipping, good communication. 5 stars

Reply from Bigbigmart.com2026-08-05

Thank you so much for the wonderful review, Angela! We're thrilled to hear that your order arrived as advertised and that you had a great experience with our shipping and communication. Your support means the world to us!

T
Trish Bennett · 2 reviews · Verified · Experienced 2026-07-27 ·

I ordered some Mount Hagen coffee and…

I ordered some Mount Hagen coffee and it was delivered in a timely manner

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Damian Kali · 1 review · Experienced 2026-06-23 ·

Very easy to do business with your…

Very easy to do business with your support. over two hundred sixty ranching families who utilize our Angus genetics to produce the world's most flavorful beef.

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Jade Arceneaux · 1 review · Experienced 2026-06-18 ·

I received what I wanted

I received what I wanted, when I wanted it, at a price I was very pleased with. thanks again I will be purchasing again!

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Alex Causey · 2 reviews · Experienced 2026-05-23 ·

Lowest price

Lowest price, quick shipping, and simple to purchase.

Reply from Bigbigmart.com2026-06-22

Thank you so much for taking the time to leave us such a wonderful review! We are absolutely thrilled to hear that you enjoyed our competitive pricing, fast shipping, and straightforward purchasing process. Our team works hard to make sure our customers get the best deals with the smoothest shopping experience possible, and your feedback lets us know we are on the right track. We truly appreciate your support and look forward to serving you again soon!

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SA · 4 reviews · Experienced 2026-05-18 ·

Will it ship or will it not? I may never know.

Placed an order and got one email. Nothing was shipped. Been almost a week. Phone service, chat service nonexistent, all a front.

Reply from Bigbigmart.com2026-06-05

Thank you for reaching out, and please accept our sincere apologies for the lack of communication and the frustration this experience has caused you over the past week. We completely understand your frustration regarding our phone and chat services. We want to assure you that your situation has been handled. We have just sent a detailed response directly to your email, which includes the official proof of your refund for this transaction. The funds should reflect back in your original payment account within a few business days, depending on your financial institution's processing times. We deeply regret that your order did not go through as expected and that our communication fell short. Thank you for your patience while we processed this return for you.

K
Kathleen Free · 4 reviews · Verified · Experienced 2026-05-13 ·

Exactly as described…

The hand vacuum was exactly as described, and was sent quickly and packaged well.

Reply from Bigbigmart.com2026-06-05

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your hand vacuum arrived quickly, safely packaged, and exactly as described. Providing a seamless and reliable experience is always our top priority, and your positive feedback truly means a lot to our team. If you ever need any assistance or have questions about your purchase in the future, please don't hesitate to reach out. Thank you again for choosing our service!

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Gareth Strader · 2 reviews · Experienced 2026-05-18 ·

Horrible transaction

I can’t get anyone on a phone or anyone to respond to there customer service chat and email…I ordered a fan and was charged and said it was a pending transaction…At this point I want my money refunded and to move on from this headache. If I don’t hear bank soon I will be contacting my bank and reporting fraud. (BUYER’S BEWARE)

Reply from Bigbigmart.com2026-06-05

Thank you for reaching out, and please accept our sincere apologies for the frustration and difficulty you have experienced trying to contact our support team. We completely understand your frustration and want to help you resolve this immediately. We would be glad to process a full refund for your pending transaction right away to clear this up for you. However, we currently do not have your order or account number linked to this message. Could you please reply to this email with the order number, the full name used on the order, or the email address associated with your purchase? Once we have this information, we will immediately locate the transaction, issue your refund, and send you the official confirmation. Thank you for your patience, and we look forward to your reply so we can fix this for you without delay.

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Jason Nordmeyer · 1 review · Verified · Experienced 2026-05-13 ·

Very easy to do business with your…

Very easy to do business with your supporting.Over two hundred sixty ranching, families who use our angus genetics to produce the world's most flavorful beef

Reply from Bigbigmart.com2026-05-18

Thank you so much for your wonderful feedback! We are incredibly proud to be easy to do business with and to support you in your work. It is truly an honor to play a part in supporting the over 260 ranching families who rely on your exceptional Angus genetics to produce the world's most flavorful beef. We deeply value your dedication to quality and agriculture, and we look forward to continuing our strong partnership for many years to come. If there is ever anything else we can assist you or your network with, please do not hesitate to reach out. Wishing you and the ranching families continued success!

J
Joy · 1 review · Verified · Experienced 2026-05-13 ·

My order was processed in record time

My order was processed in record time. It was delivered on time and packaged carefully.

Reply from Bigbigmart.com2026-05-18

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that your order was processed in record time, delivered on schedule, and packaged with care. Our team takes great pride in ensuring that every order is handled efficiently and securely, so your kind words mean a lot to us. We truly appreciate your business and look forward to serving you again in the future. Have a wonderful day!

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Susan · 3 reviews · Verified · Experienced 2026-05-13 ·

My order was dispatched quickly and it…

My order was dispatched quickly and it is exactly what I wanted.

Reply from Bigbigmart.com2026-05-18

Subject: Re: Thank You for Your Wonderful Feedback! Dear Customer, Thank you so much for sharing your feedback with us! We are absolutely thrilled to hear that your order was dispatched quickly and that the product is exactly what you wanted. Providing fast shipping and ensuring our customers receive exactly what they are looking for are our top priorities. We truly appreciate your business and hope you enjoy your purchase. If you ever need anything else in the future, please feel free to reach out anytime! Have a wonderful day!

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Naomi E · 1 review · Experienced 2026-05-05 ·

I placed my order 4 days ago

I placed my order 4 days ago. I just sat online having a conversation with myself in their chat window for over 30 minutes. I contacted their location in California via phone call it rang once and then went to voicemail didn't even State who I was calling. Then I opened their secondary chat box and got that their customer service either is busy or away when I called in the time frame of their operating hours. I just want an update on my order that I paid for 4 days ago so far this experience is horrible can't wait to see if I even get my order. I'm sure I'll be writing an even worse review within the week.

Reply from Bigbigmart.com2026-05-18

Thank you for reaching out, and please accept our most sincere apologies for the frustration you experienced with our chat system and phone lines. We completely understand how upsetting it is to feel ignored when looking for an update on your purchase, and we are truly sorry for the delayed response. We want to reassure you that your order is safe. Our records show that your package has actually been successfully delivered. Could you please check your designated delivery area, porch, or mailbox to confirm that it has arrived safely? If you still cannot locate the package or if you have any questions at all, please reply directly to this email, and we will make sure you are fully taken care of. Thank you for your patience, and we appreciate the opportunity to make this right for you.

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Emily · 1 review · Experienced 2026-04-16 ·

I ordered a crib from them and the meal…

I ordered a crib from them and the meal they sent when they received the order said: Processing time: Please allow 1-3 days for the processing time after successful authorize the payment. Shipping time: Please allow 3-7 business days for your to be shipped and delivered. Besides, you will receive a tracking number 2-5 days after you placed your order. I ordered the crib on a Friday and the only email I received from them after that was the following Thursday (almost a whole week later) that said they cancelled the order due to extended shipping time. I will not order from them again.

Reply from Bigbigmart.com2026-05-05

Thank you for sharing your feedback, and please accept our deepest apologies for the disappointing experience you had with your crib order. We understand how important timely delivery is, especially for essential items like nursery furniture. Our goal is to provide accurate processing and shipping windows, but in this instance, we clearly fell short of the timelines we initially communicated. We regret that it took nearly a week to notify you that the order could not be fulfilled as expected due to extended shipping times. While we have processed a full refund to your original payment method, we know that does not make up for the time lost or the frustration caused by the lack of timely communication. We are currently reviewing our inventory and notification processes to ensure this does not happen to other customers. We truly value your business and hope you might give us another chance in the future to provide the service you deserve.

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Logan Fanrak · 1 review · Experienced 2026-04-08 ·

Never order from this website

Never order from this website. The service is horrible. You will not receive an email about your order. You will have little to no updates pertaining to anything related to your order. You are left in the dark.

Reply from Bigbigmart.com2026-05-05

We are truly sorry to hear about your experience and the frustration caused by the lack of communication regarding your order. Please accept our sincerest apologies for leaving you in the dark; this is certainly not the standard of service we strive to provide. We understand how important it is to stay informed about your purchase. We are currently investigating why our automated order and shipping updates did not reach you, as we want to ensure every customer receives timely notifications from the moment an order is placed. To help us make this right, could you please provide your order number? We would like to personally look into your case, provide you with an immediate status update, and ensure any outstanding issues are resolved to your satisfaction. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust.

F
Fred Hoyt · 12 reviews · Verified · Experienced 2026-04-01 ·

Great price well packaged and on time

Reply from Bigbigmart.com2026-04-15

Thank you for your wonderful review! We are so pleased to hear that you were happy with our pricing and that your order arrived on time. We take great care in our packaging to ensure every product arrives in perfect condition, so it’s great to know that effort was noticed. We truly appreciate your support and look forward to your next order!

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Randy Murphy · 2 reviews · Verified · Experienced 2026-04-01 ·

Easy to navigate website ordering was…

Easy to navigate website ordering was no problem. The only complaint would be shipping was a little slow.

Reply from Bigbigmart.com2026-04-15

Thank you for taking the time to share your experience with us. We are happy to hear that you found our website easy to navigate and the ordering process smooth. However, we sincerely apologize that the shipping took longer than you expected. We know how important it is to receive your items promptly, and we are currently working with our delivery partners to improve our shipping speeds. We appreciate your honest feedback, as it helps us identify areas where we can grow. We hope to have the opportunity to serve you again and provide an even better experience next time!

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RICHARD F JORDAN · 1 review · Verified · Experienced 2026-04-01 ·

YOU DID NOT SEND ME WHAT I ORDERED

YOU DID NOT SEND ME WHAT I ORDERED. YOU PEOPLE JUST GRAB WHATEVER YOU FIND ON THE SHELF AND SEND IT OUT, REGARDLESS OF WHAT A CUSTIOMER ORDERED. NEVER AGAIN.

Reply from Bigbigmart.com2026-04-15

Thank you for reaching out, and we sincerely apologize for the frustration regarding your recent delivery. We have reviewed our records for your order, and according to our tracking information, the shipment was successfully delivered on March 7th. We have sent the official proof of delivery, including the tracking details and confirmation from the carrier, to your email address. Please check your inbox (including your spam or junk folder) for this information. If you have reviewed the proof of delivery and are still unable to locate your package, or if the items received do not match your order, please reply to this email directly. We are committed to investigating this further and ensuring this is resolved for you. Thank you for your patience while we verify these details.

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David Robinson Jr · 6 reviews · Verified · Experienced 2026-04-01 ·

Great experience and fast delivery to Colorado

Great experience and fast delivery. The price was slightly below the average prices of major competitors

Reply from Bigbigmart.com2026-04-15

Thank you so much for your kind review! We are thrilled to hear that you had a great experience and that your delivery arrived quickly in Colorado. We work hard to maintain competitive pricing that offers better value than the major retailers, so we are glad you were able to take advantage of those savings. We appreciate your support and look forward to serving you again soon!

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CJ zeke · 1 review · Experienced 2026-03-09 ·

Scam

Scammers. They send you a bogus tracking number and don't reply to emails, calls don't go through, EVER. Look until forums, they don't even reside in the address on their website, 100% scam artists.

Reply from Bigbigmart.com2026-04-15

Thank you for reaching out. We sincerely apologize for the frustration and concern you’ve experienced regarding your order and our communication. We want to investigate this immediately and provide you with accurate information. To help us do so, could you please provide your order number? Once we have that information, we will personally check the status of your shipment and the tracking details to provide you with a clear update. We take your feedback seriously and want to ensure that any issues with your delivery or our contact methods are addressed right away. We look forward to hearing from you so we can resolve this as quickly as possible.