Bigbigmart.com (bigbigmart.com) has a 3.3 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
Best price, fast shipping, and easy to purchase.
Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed our pricing and found the purchasing process easy. Our team works hard to ensure that every order is shipped out as quickly as possible, so it is great to know we met your expectations. We truly appreciate your business and look forward to serving you again soon!
timely delivery and when the delivery service made and error, Bigbigmart made it right!
Thank you so much for sharing your experience with us! We are thrilled to hear that you were pleased with our delivery speed and customer service. While we always aim for a perfect delivery process, we understand that errors can occasionally happen with the carrier. We are glad we could step in and make things right for you quickly. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon!
Good quality product, but I would like to have a better recipe book. If there is a nice recipe book for your product, I would like one. Please send me information on where I can get one if you have one. Thanks, LARRY HUFFMAN 7942 FLOYD DRIVE THE PLAINS, OHIO 45780 1-740-974-2958
Thank you for your kind words! We are thrilled to hear that you are satisfied with the quality of your product. Regarding your request for a recipe book, we appreciate the suggestion. While we do not currently have a printed book available for separate purchase, we are in the process of developing a digital collection of recipes specifically tailored for our products. In the meantime, please keep an eye on your email, as we occasionally share tips, techniques, and seasonal recipes with our community. We have also shared your request with our product development team to help us prioritize creating more comprehensive resources for our customers in the future. Thank you again for your support and for helping us improve!
I got what I wanted, when I wanted it, at a price I was very happy with. Thanks again I will be buying again!
Thank you so much for your fantastic feedback! We are thrilled to hear that we were able to provide the product you wanted, right on time, and at a price that made you happy. There is nothing we love more than knowing our customers had a seamless experience from start to finish. We truly appreciate your support and look forward to welcoming you back for your next purchase!
Fast service and updates re shipping. Reasonable price for products!
Thank you so much for your kind words! We are delighted to hear that you were satisfied with our delivery speed and the shipping updates provided. Keeping our customers informed throughout the process is a top priority for us. It’s also great to know that you found our product pricing to be reasonable and fair. We truly appreciate your business and look forward to serving you again soon!
This place is a SCAM, selling things they do not have Do yourself a favor and stay away.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and for the negative impression you have of our service. We would like to clarify that we are a legitimate retail business; however, we occasionally face unexpected inventory discrepancies with our fulfillment partners that can lead to order delays or cancellations. We understand how disappointing it is to purchase an item only to find it is unavailable, and we are working hard to improve our real-time stock accuracy.
Masterclass in Unprofessionalism Shopping at BIGBIGMART feels less like an e-commerce transaction and more like throwing money into a black hole. Their "service" is nonexistent, defined by a total lack of transparency and a process that falls apart the moment you click 'buy.' The Tracking Ghost: Don't expect a tracking number. They seem to operate on a "surprise" delivery model—if they decide to ship at all. When you ask for updates, you’re met with silence. The "Personal" Hotline: Their listed contact number is a joke. Instead of a professional customer service line, you get what sounds like someone’s personal cell phone. It’s unprofessional, sketchy, and screams "basement operation." Arbitrary Cancellations: Rather than fixing their logistics or providing the tracking you're owed, they simply cancel orders without warning or apology. It’s a lazy way to handle inventory errors at the customer’s expense. Verdict: Between the shady communication and the "drop-ship and disappear" tactics, the legitimacy of this site is highly questionable. Save your sanity and shop somewhere that actually understands how 21st-century retail works.
Thank you for your honest feedback. We sincerely apologize for the lack of transparency and the unprofessional experience you encountered. We are currently auditing our tracking systems and communication channels to ensure they meet professional retail standards. To help us resolve this immediately, please provide your order number. We want to personally investigate your shipment status and ensure any necessary refunds are fully processed. We take your comments seriously and are committed to improving our service.
Product is far too low of a price to be a real offer. If it looks too good to be true then it's not especially at this place. Avoid
Thank you for sharing your feedback. We understand that our competitive pricing can sometimes seem surprising, and we sincerely apologize for any skepticism or concern this has caused regarding our legitimacy. We strive to offer the best possible value by working directly with fulfillment partners to keep costs low. However, we recognize that low prices must be backed by reliable service. We are currently working hard to improve our inventory transparency and shipping updates to ensure every customer feels confident in their purchase. If you have an existing order that has not met your expectations, could you please provide your order number? We would like to look into your case immediately to ensure your order is either fulfilled or that a full refund is issued. We appreciate your honesty and hope to have the chance to prove our reliability to you.
Scam site. Ordered one item but of a quantity of two and got sent one for the price of two and it was damaged. When we tried to contact the listed phone number to facilitate the return/refund process, the phone number was fake and not active at all. DO NOT USE.
Thank you for providing your order number. We sincerely apologize for the incorrect quantity, the damaged item, and the frustration you experienced while trying to reach us. We have received your details and are currently investigating the warehouse error. We have sent a formal response to your email address to guide you through the next steps. Please check your inbox, as our team will be supporting you directly from there to ensure this is resolved immediately. We are also in the process of updating our phone systems to ensure reliable support moving forward. Thank you for your patience while we make this right.
Thank you so much for your kind words! We are thrilled to hear that your order arrived even faster than expected. We strive to provide efficient service and timely deliveries, so it is great to know we hit the mark for you. We appreciate your business and look forward to serving you again soon!
It's been almost a week since I made the order and I have absolutely no clue when or if it will be shipped. I've tried emailing, calling, chatting, and sadly there is no response anywhere. Standard shipping in US is usually 3-5 business days, and I couldn't manage to even get in touch with the business. I'm afraid I'll have to flag this on my CC :/
Thank you for reaching out, and please accept our sincerest apologies for the lack of communication and the delay in processing your order. We understand how frustrating it is to be left without updates, and we regret that our service did not meet the standard 3-5 business day expectation. We want to inform you that we have processed a full refund for your order. You should see the transaction reflected on your credit card statement within the next few business days, depending on your bank's processing time. We are currently working to improve our response times across email, phone, and chat to ensure this doesn't happen again. We appreciate your patience and apologize for any inconvenience caused.
Thought this was a scam sight but I have zero complaints with them. Great price and service. I will say my order was drop shipped from Granger but I have no problem with that either.
Thank you for sharing your experience! We are happy to hear that you are pleased with the pricing and service you received. We appreciate your transparency regarding the shipment. To offer a wide variety of products at competitive prices, we do occasionally work with fulfillment partners to ship items directly to our customers. We are glad to hear that this process worked smoothly for you. Thank you for giving us a chance to serve you, and we look forward to your next visit!
Great price, fast delivery
Thank you so much for your kind words! We are delighted to hear that you were satisfied with our pricing and the speed of your delivery. Our team works hard to ensure our customers receive the best value along with efficient service. We truly appreciate your business and look forward to serving you again soon!
The product was what I was looking for, an aromatic cedar clothes hangers that fans off mouths.
Thank you for your review! We are so glad to hear that you found exactly what you were looking for. Aromatic cedar is a fantastic choice for garment care, and we are happy that our clothes hangers are meeting your needs. It is great to know the product is working effectively for you. We appreciate your business and look forward to serving you again!
I wanted to make a purchase for my business. I called the US phone number listed and left a message 3 times with no response. I also tried to chat with them and no response. This is no way for a legitimate company to do business and I deleted my order.
We sincerely apologize for the lack of response to your calls and chats. This is definitely not the experience we want for our customers, and we’ve identified a temporary technical issue with our communication systems that caused this delay. We would love the chance to make this right for your business. If you're open to it, please reach out to us via email at [email protected], and we will personally prioritize your request immediately.
Great first experience in price and speedy delivery of my order of Orange Blossom Honey!
Thank you so much for the 5-star review! We’re thrilled that your first experience with our Orange Blossom Honey was a success. It’s great to hear you enjoyed both the pricing and the speedy delivery. We look forward to serving you again soon!
Great pricing
We appreciate your feedback! It’s great to know you found our pricing competitive. Thank you for choosing us for your household essentials. We look forward to serving you again soon!
Delay with my shipping but products received safe and sound
We appreciate your patience regarding the shipping delay and are happy to know the products reached you in perfect condition. Thank you for choosing us, and we’ll work hard to ensure your next delivery is even speedier!
We appreciate your feedback! It’s great to know our service and product met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
Great price, fast service and free shipping.
We appreciate your feedback! It’s great to know our service and free shipping met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
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