Bigbigmart.com (bigbigmart.com) has a 3.3 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
Want to return item. Sent email - no response. Called dozens of times - line always busy. Sent letter to your suggested address, it was returned unable to deliver. Currently disputing the transaction with my credit card company in order to persuade you to send me a return authorization!
Reply from Bigbigmart.com2025-11-16
Thank you for your message. We’d like to clarify that we have responded to your email and even sent multiple follow-up emails to assist you with your return. Unfortunately, we did not receive any replies from you.
Please understand that we always strive to resolve issues and ensure customer satisfaction — our goal is never to frustrate our customers to the point of opening a dispute.
We truly wish you had replied to our messages, as that would have allowed us to resolve everything smoothly and promptly.
Great product and super fast shipping, first time purchasing from here and was a bit skeptical by how good of a deal it was. But got exactly what I ordered and what was described so I couldn't be happier
Reply from Bigbigmart.com2025-11-16
Thank you so much for your feedback! We’re glad to hear your first purchase with us went smoothly, and that the product met your expectations. We truly appreciate your support and hope to serve you again soon!
I received my order through Amazon Prime, even though I ordered from you. To clear up the confusion and to make sure that it is OK, I wrote an email to the customer service, but I have gotten no response so far.
Update:
The supplier responded and clarified the issue. They brought my attention to the fact that they had already responded to my request: That was true. I found their response in my spam folder. I am thankful for the clarifications. In the future, please inform the customer when the order is to be fulfilled by another company.
Reply from Bigbigmart.com2025-10-20
We actually replied to your previous email — could you please check your inbox or spam/junk folder in case our message was filtered there? Please let us know once you’ve checked, and we’ll be happy to assist further if needed.
Update: Thank you so much for your kind update and for taking the time to clarify the situation. We truly appreciate your understanding and are glad that everything has been sorted out.
We also sincerely apologize for not informing you earlier that your order would be fulfilled through a third party — we completely understand how that could have caused some confusion. We’ll make sure to communicate this more clearly in the future.
I got the first order in good time an the product wked just fine. A wk later i tried to order another same product an order went thru. A week or so passed an was notified that order was cancelled due to delayed delivery, whatever that means. Money was returned to my credit card wi no other explanation. I guess u arent that BIG!
Reply from Bigbigmart.com2025-09-09
We’re sorry for the confusion and inconvenience with your second order. Occasionally, orders may be cancelled due to delivery delays beyond our control, but we always make sure refunds are processed promptly. We truly appreciate your understanding and hope to have the chance to serve you again soon.
J
John Davis · 2 reviews · Experienced 2025-08-09 ·
★★★★★
Ordered a pair of wireless earbuds
Ordered a pair of wireless earbuds, paid $42, and they showed up… eventually. Box looked like it took a round with FedEx, buds worked fine tho. Their customer-service chatbot kept looping; finally got a human on day four who sounded half-awake. Might risk another order if the price is killer, but I’m in no rush.
Reply from Bigbigmart.com2025-08-15
Thank you for sharing your feedback. We’re glad to hear the earbuds are working well, but we’re sorry for the shipping delay and the issues you experienced with our chatbot and customer service. If you could provide us with your order number, we’d be happy to review the handling process for your purchase to ensure we can improve your experience next time.
I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wanted to leave a review saying I am happy with this company and might actually get something now from them now I know they are legit cause I got my refund in less than 6 days. Overall I trust them now which is a positive outcome for sure.
Reply from Bigbigmart.com2025-06-09
Thank you so much for your thoughtful review! We completely understand wanting to be cautious when shopping online, and we’re glad to hear that your refund was processed smoothly and on time.
We truly appreciate your trust and are happy to have earned your confidence. If you ever decide to place another order, we’ll be here to assist every step of the way. Thanks again for giving us a chance!
First my item was given a wrong tracking number, and it was difficult to communicate to get questions answered and the people or whatever I was trying to talk to couldn't follow my input to get the issue resolved. Then it took a long time to finally start the process going to get my item replaced since the original item was delivered to Indiana instead of Ft. Worth, I guess. In the meantime, I had a disabled vehicle because I couldn't start it without proper oil level. Your whole process just didn't seem like it could understand what was happening and the long time frame was inconvenient.
Reply from Bigbigmart.com2025-02-04
We sincerely apologize for the inconvenience and frustration caused by the tracking issue and communication delays. We understand how important it was for you to receive your order promptly, especially given your situation. The incorrect tracking number was an unfortunate mistake, and we regret the delay in resolving it.
Your feedback is valuable, and we will work to improve our processes to prevent similar issues in the future. If there’s anything else we can do to assist you, please let us know.
