Hi Richard,
Thank you for your feedback. We understand how frustrating it can be when the final shipping cost differs from the original quote.
While using the dimensions from an incoming shipment is a good starting point, carriers bill based on the dimensions and weight they record for the outbound shipment. Even small differences in how the bike is packed, how the box is taped, or how the carrier measures the package can result in a billing adjustment.
If you believe the adjustment was incorrect, we'd be happy to review it. Please contact our team with your shipment details, and we'll investigate the carrier's measurements and dispute the adjustment on your behalf if appropriate.
- The BIkeflights Team
Hi Stephen,
Thank you for sharing your feedback. We're sorry to hear about your frustration.
We haven't had the opportunity to speak with you yet, and we'd like to learn more about your shipment. Carrier adjustments can occur after a package has shipped if the carrier records dimensions or weight that differ from what was entered when the label was purchased.
If you believe the adjustment was made in error, please reach out to our team with your shipment details. We'd be happy to review the carrier's measurements and, if appropriate, dispute the adjustment on your behalf. While photos of the packed box with a tape measure can be helpful supporting documentation, we'll review all available information to determine whether the adjustment is accurate.
We appreciate your feedback and hope you'll give us the opportunity to assist.
- The Bikeflights Team
Hi,
Thank you for taking the time to share your experience. We're sorry to hear that it didn't meet your expectations.
We're sorry to hear about the issue with the bike's electronics. If you haven't already, please reach out to our Claims team so we can review the situation and determine whether the issue may have been related to shipping.
Regarding the pickup, we apologize that it did not occur within the requested timeframe. While expedited pickup requests are not guaranteed, we'd be happy to review the shipment details with you to see what occurred.
We also appreciate your feedback about the shipping process for buyer-paid shipments. We understand that coordinating information between a buyer and seller can be challenging, and comments like yours help us identify opportunities to improve the experience.
Thank you again for your feedback.
- The Bikeflights Team
