Bikeflights.com

Hi Daniel, I’m sorry to hear the box arrived damaged and that you had trouble getting it assembled. That’s certainly not the experience we want you to have. If we had heard from you when the box arrived, along with photos of the damage, we would have had an opportunity to look into what happened and see what we could do to help resolve the issue. We understand that discovering damage when you’re trying to get packed and ready to go can be frustrating, but having those photos and the opportunity to address it at the time is important for us to be able to investigate and work toward a resolution. We appreciate you bringing this to our attention and apologize for the inconvenience. - The Bikeflights Team

Hi Bill, Thank you for sharing your perspective. We understand your concerns about shipping costs and transit times, especially for shipments traveling from more rural areas. Shipping rates are determined by several factors, including package weight, dimensions, distance, and the carrier's pricing structure. While we work hard to negotiate competitive rates for our customers, these carrier pricing factors are outside of our control. We also understand your concern regarding the five-day transit time for a shipment traveling approximately 490 miles. Transit times are based on the carrier's network and service levels rather than mileage alone, and we recognize that they don't always align with customer expectations. We appreciate your feedback and will continue working with our carrier partners to advocate for competitive pricing and reliable service. Comments like yours help us better understand where improvements are most needed. - The Bikeflights Team

Hi Sharon, Thank you for sharing your experience. We understand how frustrating it is to receive a carrier adjustment after a shipment has already been delivered. Carrier billing adjustments are made by the carrier after they remeasure or reweigh a package within their network. While these adjustments are outside of our control, we know they can be difficult to dispute—especially if the box has already been recycled. To help avoid this, we recommend taking a few photos of the packed box before shipping, including a tape measure showing the length, width, and height, as well as a photo of the package on a scale if possible. This documentation can be invaluable if a carrier adjustment needs to be challenged. If you believe any of the adjustments on your shipments were incorrect, we'd be happy to review them with you. Please reach out to our team with your shipment details so we can take another look. - The Bikeflights Team