Service. From being seated to waited on, very poorly done. The young man who seated us looked like he was pulled away from cleaning the bathrooms. No pleasantries, just complaining about how busy it was going to get. The waitress seemed bothered that the two of us wanted to look at the breakfast menu. She came back with a cup of coffee filled to the brim and a small container of creamer, and a pot of warm tea. We watched two other waitresses take care of at least 5 other tables in a very efficient manner, those customers who were seated about the same time as us, and others a bit later, had their food well before we received our orders. At least 15 minutes later. The same tables had finished and left before we even got our bill. I must add, the first cup of coffee was the only cup I got. When I was presented with my tab, the waitress then attempted to refill my cup which had been empty for at least 20 minutes. Much to her surprise, the pot didn't have but a half cup in it, and it wasn't even hot. Needless to say, what normally would take about45 minutes as a Bob Evans customer to have a good sit-down breakfast approached an hour and a half. This visit had to be my worst experience in what is one of my favorite places to eat. Store #186 in Amherst Ohio. If you go there, stay clear of the grumpy, short, 50 something lady. She is clearly not happy with her position. I've been to the stores in Avon, Oh, Elyria, Oh, and several other locations in Hampton Roads Virginia. Without ever having a thing negative to say. These employees sheer lack of decent service should be checked.
The servers at the Lorain Rd store are great and the decor is very nice. I ordered a bowl of oatmeal on 11/9/24. I had to send it back. It looked like a bowl of white paste, no taste whatsoever. The consistency was like paste. What was it?? I had to send it back, not eatable. This item should be removed from the menu.
The cooks struggle with breakfast. They said the grill, won't make hash browns brown.unless they cook for a long time. Then they said the new home fries won't brown up, in a deep fryer ? They used to be my favorite place to eat. 5 to 7 days a week. I eat at a lot of different places. 4" x1/4" circle of home fries is the smallest portion served anywhere. Potatoes are cheap. When you're the most expensive breakfast place to eat in the state of Michigan, you shouldn't have the smallest portions.
Yet they do. If you can't be competitive on the prices for breakfast you should at least be competitive on portions.
Arby's
Cracker Barrel
Carl's Jr.
Culvers