Thank you, Pamela! Jules will be thrilled — and yes, the useless facts come standard. He's one of the reasons our Glasgow day tours are so popular: local knowledge, great company, and a driver who genuinely looks after you. If you're ever back in Scotland, we'd love to show you more of it!
Thank you so much, Michael! We're glad we could step in on short notice and get you and the kids to Hartford safely — especially when you weren't feeling your best. It's a long ride, so we're happy to hear the car and your driver made it a comfortable one. We hope you're feeling better, and we'd be glad to help again anytime!
Thank you, Joshua! "Always" is the word we love to hear — it means the consistency is coming through. Our drivers will be glad to know their professionalism was noticed. We look forward to your next trip.
J
Jeannie Fromm · 写过 3 条评价 · 已认证 · 体验于 2026-08-02 ·
★★★★★
我的司机很棒
我的司机很棒。他在多次航班延误后等待,他乐于助人并且非常友好。
Bookinglane 回复2026-08-03
Thank you, Jeannie! Flight delays are never fun, and we're so glad your driver was there waiting and made the end of your trip an easy one. We'll be sure to pass your kind words along to him. Safe travels, and we hope to see you again soon!
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
非常准时的服务
非常准时的服务。很好的沟通。
Bookinglane 回复2026-08-03
Thank you so much! On-time service and clear communication are exactly what we aim for. We look forward to your next ride.
Glenda, thank you for the wonderful review! We're delighted Peter anticipated your every need and made the experience so seamless. As for booking him again—just let us know your preferred driver when you reserve, and we'll do our best to arrange it. We appreciate you and look forward to your next trip!
Thanks so much, Steven! We're delighted the booking was smooth and your driver had you home right on schedule. We appreciate you noticing the details and look forward to your next trip!
S
Sharon Woodul · 写过 1 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
我们的司机很有礼貌而且…
我们的司机彬彬有礼,专业,帮助我们办理登机手续
Bookinglane 回复2026-07-27
Thank you, Sharon! So glad your driver was courteous, professional, and happy to help you get to check-in. It was a pleasure having you—hope to see you again soon!
C
Charles Daniels III · 写过 1 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
非常好的司机
Bookinglane 回复2026-07-27
Thank you, Charles! So glad you had a great ride. It was a pleasure having you—hope to see you again soon!
S
Scott Doty · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
一切都很完美,除了......
一切都很完美,除了没有见面和问候
Bookinglane 回复2026-07-27
Thanks so much, Scott! We're delighted everything went smoothly. Just to clarify, the meet & greet is an optional add-on service—we'd be happy to arrange it on your next booking whenever you'd like it included. Looking forward to having you again!
Thank you, Annie! Aidan is fantastic—we're so glad he was right there when you landed at O'Hare and got you to Carmel comfortably. Prompt, professional, and kind is exactly what we love to hear. We'll be sure to pass your compliments along. Hope to have you back soon!
D
David Peters · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
准时且沟通良好。
Bookinglane 回复2026-07-24
Thank you, David! Punctual and clear communication—that's what we strive for. So glad it showed. Hope to see you again soon!
G
Geoff Edwards · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
准时
准时。专业的。干净的车。安全司机。帮忙拿行李。一位出色的车手!
Bookinglane 回复2026-07-24
Thanks so much, Geoff! We're delighted everything was on point—punctual, safe, and helpful from start to finish. We appreciate you noticing all the details and look forward to your next booking!
Dear Romir,
Thank you for your feedback, and we're sorry for the frustration.
On the pickup: our meet & greet service, where the driver waits inside at baggage claim, is an optional add-on chosen at booking. As it wasn't included on this reservation, the driver waited at the standard curbside point. We'll review how we communicate the meeting point in our arrival texts so it's clearer.
The driving you describe is far more serious. Using a phone while driving and swerving between lanes is unacceptable. We are investigating directly with the driver, who will no longer be transporting our clients.
Thank you for flagging this so we can address it right away.
Best regards,
Bookinglane
Jane, thank you for the wonderful review! We're delighted Glebs took such great care of you—even at 5:00 am. He'll be thrilled to hear your feedback. We appreciate you and look forward to your next trip!
S
Sally Brown · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
专业的
专业的。准时。清洁车
Bookinglane 回复2026-07-24
Thanks so much, Sally! On-time service and a clean car are top priorities for us, and we appreciate you noticing. Looking forward to your next booking!