Box Genie

Hi, Richard! Thank you for the kind review. We pride ourselves on our customer service and look forward to serving you again soon. Thanks, The Box Genie Team

Hi, Tim! Thank you for the kind review. We're so glad to hear that your experience with Box Genie was easy, and we can't wait to continue working with you on future box projects. Thanks, The Box Genie Team

Hi, Alivia. Thanks for reaching out and sharing this feedback. We're truly sorry to hear that the mailer box print quality didn’t meet your expectations. After speaking with your account manager, we’ve already looped in our internal prepress team to review the file setup, including elements like text size and resolution, so we can better understand what went wrong. Thanks, The Box Genie Team

Hi, Charlotte! Thanks for the kind review. Lynn and the team have had a lot of fun working with you on your client projects. We're excited to grow our partnership with you and are grateful for your business. Thanks, The Box Genie Team

Hi, Jim! Thank you for sharing your kind feedback. Lynn is great, and our team and clients value her! Thanks for choosing Box Genie. We're ready when you are for your next order! Thanks, The Box Genie Team

Hi, Deborah! Thank you for the kind review. We do our best to make our process smooth from start to finish. We already can't wait until your next packaging project! Thanks, The Box Genie Team

Hi, Terri! Thanks for your kind review. We're so happy to hear you'll be switching to Box Genie as your packaging provider. You're in great hands with Marc! The team is looking forward to a growing partnership with you. Thanks, The Box Genie Team

Hi, George! We're so glad to hear your boxes have been well-received. Maggie and the team enjoyed working on this project. We can't wait for your next set of custom boxes! Thanks, The Box Genie Team

Hi, Shelly! Thanks for the kind review. We appreciate our partnership in packaging! Thanks, The Box Genie Team

Hi, Alisha! Thank you for the kind review. We're looking forward to providing you with custom packaging throughout 2026! Thanks, The Box Genie Team

Hi, Sam - thank you for taking the time to share your feedback with us. We understand how the difference between payment terms and ACH can be confusing, and we’re sorry for any frustration this caused. Your account manager reached out to clarify that ACH payments can be processed instantly without any financial documents, while setting up terms does require a bit of additional information. We should have made that distinction clearer from the start, and we appreciate you bringing it to our attention. We hope this explanation helps, and we’d be grateful if you’d consider updating your review. If there’s anything else we can do to support you, we’re here and happy to help. Thanks, The Box Genie Team

Hi, Ken! Thank you for the kind review of your custom boxes. We're glad that reordering was easy, and we look forward to crafting your final product! If you have additional questions, please don't hesitate to reach out. Thanks, The Box Genie Team

Hi, Max! Thanks for the kind review. We look forward to more packaging projects together. Thanks, The Box Genie Team

Hi, Jhamasa! Thank you for sharing your feedback. We understand how confusing it must have been to see the costs reversed on your order confirmation, even though the final total was correct. Your account manager has already resolved this issue, and we’ve taken steps to ensure this doesn’t happen again. We truly value your business and would appreciate it if you’d consider updating your review to reflect your experience after the correction. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thanks, The Box Genie Team

Hi, Shireen! Thank you for the kind review of your custom boxes. We'd love to turn your 4-star experience into a 5-star one. Please let your account manager know how we can improve for your next packaging project. Thanks, The Box Genie Team

Hi, Gary! Thank you for the kind review. If you have any questions, please reach out to Brenton! We appreciate our partnership in packaging. Thanks, The Box Genie Team

Hi, Allison! Thank you for the kind review. Lynn has been excited about this custom box project, and our production team can't wait to get it underway! Thanks, The Box Genie Team

Hi, Denise! Thank you so much for the kind review. We're so happy to hear that you love how your custom boxes turned out. Our team is excited for a future packaging project together! Thanks, The Box Genie Team

Hi, Ana! Thank you so much for the kind review. Lynn and the team have really enjoyed working with you on your custom box project. We'd love to see your box in action by tagging us on Instagram (@box_genie)! Thanks, The Box Genie Team

Hi, Michelle! Thanks for the kind review. We always value working with you and can't wait for future packaging projects! Thanks, The Box Genie Team