Brighterly

Hi Hanadi, Thank you for sharing your experience with us. We're sincerely sorry that the lesson didn't meet your expectations. We've already assigned a new tutor for your daughter, and we hope she'll enjoy a learning experience that's better suited to her needs and learning style. Our Customer Care team will also reach out to you to learn more about your experience. We'd really appreciate the opportunity to better understand what happened during the lesson so we can carefully review the situation and continue improving the quality of support we provide to every family. Best regards, Brighterly Team

Hi Chelsey, Thank you for sharing your feedback, and we're truly sorry for the experience you've had! Unfortunately, your previous tutor experienced a series of unexpected emergencies, which led to the canceled lessons. While emergencies can happen, we know this doesn't make the situation any less frustrating for you or your son. We've already arranged a new tutor for your family, and we sincerely hope the new tutor will bring back the consistency and positive learning experience your son deserves. If you have any concerns along the way, please reach out to us - we'll be here to make sure everything goes as smoothly as possible. Best regards, Brighterly Team

Dear Svetlana, Thank you for sharing your experience! We're truly sorry that your time with Brighterly left you feeling this way. Reading about the difficulties you faced - from the cancellation process and lesson interruptions to the amount of communication you received - is genuinely upsetting, and this is not the experience we want our families to have. We're especially concerned by your comment that lesson time was used to discuss additional subscriptions. Lessons should be focused on learning, and we'd like to better understand what happened. The same goes for the technical issues you experienced during lessons. We also understand that, after everything you've been through, receiving repeated calls, messages, and emails only added to your frustration. We're sorry for that. We understand that this experience has already been overwhelming, and the last thing we want is to add to your frustration. However, if you feel comfortable sharing the details of your case with us directly, we would truly appreciate the opportunity to review everything carefully and make sure your concerns are fully addressed. Your feedback helps us improve, and we'd be grateful for the chance to learn from your experience: WhatsApp: +1 (725) 227-8660 Text: +1 (909) 655-5569 Email: [email protected] Best regards, Brighterly Team