Brighterly

Dear DeeDee, Thank you for taking the time to share your feedback. We're sorry to hear that lesson content doesn't align with your Abby's current learning needs and expectations. We would appreciate the opportunity to learn more about your experience and look into what happened. Please reach out to our Parent Care team, and we'll be happy to assist you and follow up as soon as possible: • WhatsApp: +1 (725) 227-8660 • SMS: +1 (909) 655-5569 • Email: [email protected] Your feedback helps us improve our learning experience, and we'd love the chance to make this right. We look forward to hearing from you and will get back to you as soon as possible. Best regards, Brighterly Team

Dear Adrina, Thank you for sharing your feedback with us. We're glad to hear that you loved the content of the lesson. At the same time, we're sorry to learn that your son felt uncomfortable with part of the experience. We would truly appreciate it if you could tell us a little more about what happened during the demo lesson and what specifically felt strange or inappropriate to him. Your feedback is incredibly valuable to us, as it helps us better understand our students' needs and improve the learning experience we provide. We'd love the opportunity to learn more and see how we can assist. Please feel free to reach out to our support team at your convenience. We look forward to hearing from you. Best regards, Brighterly Team