Brightspeed（brightspeed.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 273 条用户评价，属于电子与科技分类，口碑优秀。89% 的评价为 4 星及以上，6% 为 1 星；商家回复了 95% 的差评。数据最后更新于 2026-08-10。
这一定是有史以来最糟糕的公司！从 7 月 14 日之前起，我就一直在联系这家公司，询问我的院子里有电线铺设情况，我打电话、打电话、打电话给他们，他们一直说他们正在派人来，但从来没有人出现！我即将联系我的市政府部门并进一步升级此事！
Hello Brittney, We’re sorry to hear about your experience and understand your frustration. We’d like the opportunity to help make things right. Please send us a private message through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. -Mary
该评级仅基于服务技术人员的工作和客户服务。 Dillian 的表现远远超出了我的预期，她帮助我的家人解决了两年来一直存在的问题，并与一个难相处的邻居打交道，并找到了友好的解决方案。我希望他在这次电话会议上的努力以及他能够提供的解决方案得到认可。
Hello Chase, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Maricar
现场工程师 Keith 的工作非常出色！优质的客户服务，解释了他要做的一切，非常尊重我的财产和时间。从 i3 切换到之前我有点紧张，但 Keith 让我完全放心，现在我很高兴切换到 Brightspeed。
Hello Kevin, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. We're delighted to hear that Keith provided outstanding customer service, kept you informed throughout the process, and treated your property and time with respect. We'll be sure to share your kind words with him and the team. Welcome to Brightspeed! - Maridel
技术人员获得 5 颗星。 由于故障排除浪费时间，我降到了 4 星。 在服务台调度技术人员之前我已经完成了多次
Hello Anthony, Thank you for your feedback and for allowing us to be your service provider. We are glad to hear that you had a positive experience overall. We also apologize for the delay caused during the troubleshooting process. Your time is valuable, and we understand the importance of restoring service as quickly as possible. We will continue working to improve our processes and ensure that service repairs are completed as promptly and efficiently as possible. Your feedback means a great deal to our team and helps us continue improving the service we provide. - Ceasar
技师很棒。我对完成此安装所花费的时间不满意。我的盒子、调制解调器和临时线路于 2026 年 4 月 1 日安装。永久埋地线直到今天才接通。在距离 4 个月不到的一天里，我不得不处理院子里的临时线路。这对我修剪草坪来说是一个很大的不便，实际上我被它绊倒过一次。今天的技术人员很友善，效率很高。
Hi MaDonna, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Joanna
我相信推销员的名字是迈克，安装人员的名字是内森。都是伟大的人。非常友好和快速。互联网比我支付的包机费用快 5 倍，而且便宜得多。到目前为止，第一天的体验非常棒。
Hi Eric, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Joanna
凯文知识渊博，反应敏捷。他安装了我们的服务，并小心翼翼地不破坏我们心爱的玫瑰丛。我们的服务搬到了我们家，以便更好地为我们家中的技术提供服务，我们很高兴他为我们建议了这一点。
Hello Sara, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
技术很准时，知识渊博，而且超级友好！所有设备开箱即用，过程很顺利，我很感激能够几乎立即享受更快的速度
Hello Jessie, Thank you for the amazing feedback! We're so glad to hear that your technician was on time, knowledgeable, and friendly, and that your installation experience was smooth from start to finish. It's wonderful to know everything worked right away and that you're already enjoying faster speeds. We truly appreciate your kind words and thank you for choosing us! -Amy
一位名叫艾伦的出色修理工。他不仅解决了问题，还解释了发生的事情以及原因。他还解释了 Brightspeed 正在努力改善客户体验、升级设备以及全面改进 Brightspeed。我原本打算改变我的服务，但现在我想我会再坚持一段时间。
Hello Janeen, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Richard
Hello Lisa, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Nathalia
你们派来连接我们的团队真是太棒了。 Kieran 和他的同事非常专业而且非常有礼貌 他们快速高效地完成了工作。他们都表现出了丰富的知识和专业精神，并一步步指导我完成安装。这个团队对 Brightspeed 来说绝对是一笔宝贵的财富……当他们完成后，他们再次与我联系，以确保他们已经回答了我所有的问题。最终结果是干净的专业安装。 对明亮的速度非常满意，他们是一支很棒的团队。
Hello Steve, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. Hearing that our team provided knowledgeable guidance, efficient service, and a clean installation means a great deal to us. -Kristine
技术带来了良好的沟通。他让我随时了解情况，并在确认线路正常工作后回来检查。在设置和报告问题之前。该人被编程为我遇到的问题道歉。同意记入我的账户。他向我保证，技术人员会在完成后与我联系。之前的电话。我没有这种沟通。
Hello Patricia, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
现在一切似乎都正常了。技术人员泰勒信息非常丰富，他从路边和家外面检查了我们的线路。他解释说，铜线/光纤问题是黎巴嫩和哥伦布地区之间的主要停电问题。时间会证明问题是否已完全解决。
Hello, Thank you for taking the time to share your experience. We’re happy to hear we were able to meet your expectations and appreciate you choosing Brightspeed. -Ian
共 273 条符合条件的评价