公司不会兑现我结帐时支付的价格。 他们向我的信用卡收取了我结帐时支付的价格。 现在他们想向我额外收取 900 美元的费用,因为网站上有明确标记的产品。 他们想将价格从 99 美元提高到 120 美元。 好的公司会尊重原价,因为他们已经拿走了我的钱。 他们拒绝以原价向我出售产品,原价仍在他们的网站上。
Budget Mailboxes 回复2023-06-20Dear T F,
Thank you for taking the time to share your feedback. We understand your frustration regarding the pricing discrepancy, and we sincerely apologize for any inconvenience caused. We appreciate the opportunity to address your concerns and provide further clarification on our policies.
As stated in our Terms and Conditions, prices may need to be revised after accepting an order under certain circumstances. This can happen due to factors beyond our control, such as government actions, sudden changes in vendor pricing, increased shipping costs, or any other unforeseen circumstances.
In your specific case, we acknowledge the discrepancy between the price you paid at checkout and the updated price reflected after the fact. We understand your expectation that a good company would honor the original price once the payment has been made. However, due to the reasons outlined above, we were unable to sell you the product at the initial price. We apologize for any disappointment or inconvenience this may have caused you and are actively working to ensure the accurate pricing is reflected on our site.
In an effort to provide an agreeable solution, at the time our team informed you of the pricing changes they provided you an opportunity to receive a discount on the additional pricing so that our company could at least break even with the sudden pricing change. At that point, you opted for the cancellation of the order instead, and we promptly processed a refund for you.
We want to assure you that we take your feedback seriously, and we are actively working on improving our systems and processes to enhance the accuracy and transparency of our pricing information. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our valued customers.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your business and value your feedback as it helps us improve our services.
Thank you for your understanding.
Budget Mailboxes Support | 866.707.0008 | [email protected]