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金钱与保险

BullionStar

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315 条评价

4.4315 条评价
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关于 BullionStar

数据更新
网站
bullionstar.com
分类
金钱与保险
所在地
新加坡
状态
待认证
近 12 个月
259 条评价
差评回复率
48%（11/23 条）
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[email protected]bullionstar.com

商家自述

BullionStar is the leading bullion dealer in Southeast Asia, combining a modern e-commerce trading and storage platform with a physical Bullion Center, integrating a shop, showroom, vault and safe deposit facility in one and the same location – a one-stop-shop for everything precious metals. Over 1,000 bullion different products across 12 different product categories are displayed in 29 different showcase displays. Visit our Bullion Center in Singapore and immerse yourself in the world of precious metals. Lift a 400 oz Gold Bar and learn about precious metals and the monetary system in an interactive environment. View, buy, collect, deposit, store, sell, audit, or physically withdraw your precious metals. No appointment needed!

以上内容由商家自行提供，未经平台核实。

BullionStar靠谱吗？

BullionStar（bullionstar.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 315 条用户评价，属于金钱与保险分类，口碑良好。好评高度一致，90% 的评价为 4 星及以上；商家回复了 48% 的差评；评价主要围绕使用体验、产品、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently state that purchasing precious metals online is completely hassle-free, straightforward, and very easy to navigate through a clean digital ordering system. People warmly appreciate the smooth transactions and the convenience of collecting their valuable items without encountering any unnecessary complications along the way. Some reviewers were happy with the friendly staff, noting that the personnel consistently offer professional assistance and efficient service during every single visit. Consumers also point out that the business offers exceptional bullion products at very competitive prices, alongside a wide variety of available options to choose from.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

C Kap美国 · 写过 2 条评价 · 体验于 2026-02-09 ·

Update 32 days later

Thirty two days ago I wired $1,000 to BullionStar which was never properly deposited or credited to my account despite having all the correct info on the wire including their reference #. After seeing the money leave my account immediately but remain "pending" for several days, I called and emailed multiple times with no response. This led to a one star review stating that at best their customer service was horrible and at worst they were crooks. Finally I did get a call back from their customer service manager -- 13 days after my wire went out. He apologized and began working on getting me a refund. A couple of calls, multiple emails, and about 20 days later a refund for $999 arrived in my account. (I don't know where the $1 went and frankly I don't care.) I have upgraded my review to 2 stars because I believe the firm is honest. Also this has been a crazy time for gold and silver and everyone is swamped and under-staffed. That said, 32 days and a lot of time wasted on my end to just end up with a refund was not a pleasant experience. So, I hope they find a way to do better in the future. Craig

Ei Ei Mon新加坡 · 写过 1 条评价 · 体验于 2026-01-31 ·

THINK VERY CAREFULLY before buying

Their ratings look good mainly because almost all the reviews are about buying, NOT SELLING. I do agree buying is efficient, and that part works well. Unfortunately, my experience when trying to sell was completely different. When I bought from them, there was no minimum sell order stated at all — only a minimum buy order (S$2,000 at the time). I relied on that information and purchased. When I urgently needed cash and tried to sell, I was shocked to be told that a new minimum sell order of S$20,000 had been introduced. Because my holding is below this amount, I was completely blocked from selling, both online and in person ( visited store today). The staff at the counter confirmed this and even told me to go and sell to another shop instead. I honestly regret this purchase now. I should have listened to someone’s advice before buying, as I was warned that it is very difficult to sell back, and unfortunately that turned out to be true. What makes this even more frustrating is that I am not even trying to sell at the highest price. I am not selling at S$149 or S$150 per ounce — I am willing to sell at around S$108 per ounce, which is today’s price, just to get my money back. Despite this, I am still not allowed to sell simply because of this new rule that did not exist when I bought. I have screenshots showing that no minimum sell order was disclosed at the time of purchase. Please also be careful about the product itself. Do not buy the “1 Kilogram BullionStar No-Spread Silver Bullion Bar” from this store. If you ever need to sell elsewhere, many other shops will not buy it, as it is not as widely accepted as manufacturers like Perth Mint or others. If you buy, you must sell back to this store. If you buy more widely recognised brands, at least you have the option to sell to other dealers. Emails, SMS,and other contact channels are not reachable and no response. You can see Dr. Charlie Lim tiktok post he explains he tried to contact and no response. Over time, the minimum buy amount increased from S$2,000 to S$5,000, and now there are very high minimums for both buying and selling, introduced without prior notice to existing customers. This effectively TRAPS smaller customers when they need liquidity the most. This practice feels extremely unfair. If you are thinking of buying here, ask yourself honestly: what happens if you need your money back urgently? If they increase the selling price again and again, you will get the same experience. If that is a concern, you may want to seriously consider other alternatives.

BullionStar 回复2026-02-23

Thank you for your feedback. We understand that our previous minimum order limit was a hurdle. During a period of extreme market volatility and unprecedented demand, we temporarily set a S$20,000 minimum to ensure we could maintain reliable service and manage supply constraints. We have worked hard to improve our operational efficiency since then, and we are happy to share that the minimum buy/sell value has been reduced to S$1,500. We would love the chance to serve you again under these new terms. If you would still like to proceed with selling your bullion to us, we genuinely welcome the opportunity to assist you. Please contact our support team at [email protected] with the subject line “Urgent Assistance Required” and we will work with you toward a suitable solution. We value every customer relationship and remain committed to addressing your concerns fairly and professionally. We appreciate the opportunity to make things right.

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