BullionStar

Dear John, Thank you for taking the time to write us a review. We are sorry to hear about the experience you had with us. We want to assure you this is not the experience we want our customers to have and always look forward to improve. Our manager has reached out to you to share with you regarding your experience. Please check your mailbox and we look forward to assisting you to the fullest. You may also contact us at [email protected] and we will assist you from there. Best Regards, BullionStar Support

Dear Sir/Madam, Thank you for taking the time to share your experience. We are sorry to hear that your package did not arrive in the condition you expected. All items sold on our website are sourced from trusted suppliers and are received by us in new condition. Unfortunately, during transit, there can be rare instances where bullion is affected by handling, and we understand how disappointing this can be. Please contact us at [email protected] with your order details and a photo of what you received so we can look into this and assist you further. For general investment-grade bullion, please note that these products are packaged in a practical and economical manner. BullionStar sells bullion products in bullion condition, unless otherwise noted. Bullion products are produced for investment purposes and often have minor defects such as scratches, marks, rough surfaces, deformities, spots, milk spots, discoloration and other similar minor defects. Should you be looking to purchase an almost perfect product, you may consider the numismatics products that come in professionally designed packages but would command higher premiums. If you prefer products with near-perfect presentation, you may wish to explore our numismatic items, which come with premium packaging but at higher premiums. We look forward to hearing from you so we can help resolve this matter. Best Regards, BullionStar Support

Dear Paul, Thank you for sharing your review. We appreciate the chance to reach out and help resolve the issue with your aborted order. We look forward to assisting you again, and we hope you might consider updating your review to reflect your experience after our follow-up. Best regards, BullionStar Support

Hi Mikael, Thank you for your feedback. We are sorry to hear about your experience relating to your subscription of newsletters from us. After a thorough search by our team, we were not able to locate any details relating to your name or email address. We have a simple and straight forward method to remove newsletters and unsubscribe option from any exciting news. Our customers can simply email us at [email protected] in a one step process and get that sorted. We look forward to hearing from you to assist you as soon as we can. Best Regards, BullionStar Support

Hi Dmitrii, Thank you for taking the time to share your feedback. We would like to clarify how pricing works when buying and selling physical bullion. There is always a spread involved in precious metals trading, and this applies across the industry. While spreads vary between products, please note that we do not charge any additional fees when customers sell back to us. Our pricing is fully transparent and displayed clearly on our website. Spreads depend on several factors, including production costs and market demand. Lighter-weight products generally carry higher production costs, which results in higher premiums. Silver and platinum typically have wider spreads as well, as they are more niche metals with different market dynamics. We encourage customers to refer to the “BullionStar Research” section on our website or to reach out to our team if they have questions about specific products. For customers looking for lower spreads, our BullionStar-branded products offer some of the most competitive pricing, often with little to no spread while still providing the option to hold the physical metal. If you need any further assistance or would like more details, please feel free to contact us at [email protected]. We’re here to help. Best regards, BullionStar Support

Hi there Sanjiivv, Thank you for the positive feedback. We look forward to your patronage again soon!

Hi Vaibhav, Thank you so much for the 5 Star review and we are delighted to hear that you had a great experience with us.

Hi Vittorio, Thank you so much for your wonderful review and we hope to assist you with your transactions again soon.

Hi Hui Min, Thank you for the positive feedback. We also understand that our team had managed to assist you with your bullion order and thank you for giving us to opportunity to assist you. We wish you a great week ahead!

Hi ZH, Thank you for the positive review!

Hi E, Thank you for the positive feedback.

Hi Dileepa, Our Customer Support Manager is currently in the midst of assisting you and is committed to resolving your issue.

Dear Theodore, Thank you for your review. We look forward to assisting you with bullion needs anytime.

Dear Yong Jian, Thank you for your positive feedback. We are excited about the opportunity to assist you again with your future transactions.