Bumper

Hi there, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. We would like to further assist you and perform some troubleshooting steps. Could you please confirm to us the email address you used when you tried to log-in? Please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

Hi Ken, Thank you for the incredible feedback! We’re proud to deliver reports that go deeper and provide real value. We truly appreciate your trust and look forward to helping you again! If we can provide any further assistance, please feel free to email us at [email protected].

Hi Janis, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Rest assured that your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account. If we can provide any further assistance, please feel free to email us at [email protected].

Hi Brent, Thank you for reaching out and for bringing this to our attention. We are sorry to hear that you weren't able to locate the information you are looking for. Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors. If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. Additionally, while we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account? We would be happy to investigate your previous cancellation request further. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. However, please note that multiple attempts to process payment were unsuccessful, as we were unable to bill the card on file. Please be assured that your account was canceled and details about the refund has been sent to the email address on file. If you have additional questions, please feel free to email us at [email protected].

Hi Chris, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

Hi Jeffrey, Thank you for taking the time to share your feedback with us. We do apologize for any confusion or inconvenience this may have caused. Please be advised that our system does not implement automated report sending. To access and retain a report, you must log in and initiate a search, which will ensure that the report is saved in the Recent Reports tab. Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Please be assured that your account was canceled and details about the refund has been sent to the email address on file. If you need further assistance, please email us at [email protected].

Hi Barbara, Thank you for your 5 star review! We're glad to hear that you were satisfied with our service. If we can provide any further assistance, please feel free to email us at [email protected].

Hi John, Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the delay in getting back to you and appreciate your patience. While we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account? We would be happy to investigate your previous cancellation request further. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. However, please note that multiple attempts to process payment were unsuccessful, as we were unable to bill the card on file. Moreover, your account is now canceled and you will no longer be billed moving forward. If you have additional questions, please feel free to email us at [email protected].

Hi Christine, Thank you for reaching out and for bringing this to our attention. I sincerely apologize for any confusion or inconvenience this may have caused. We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat. Rest assured, your account was already canceled and refunded. If you have additional questions, please feel free to email us at [email protected].

Hi William, Thank you for reaching out and for bringing this to our attention. I sincerely apologize for any confusion or inconvenience this may have caused. Your email address has been removed from our list. By unsubscribing, you will no longer receive promotional emails from . Unsubscribe requests may take up to 48 hours to process. Moreover, your account was already canceled and refunded. If you have additional questions, please feel free to email us at [email protected].

Hi William, Thank you for your feedback. We understand that pricing is an important factor when considering a subscription. Our pricing reflects the value and the quality of data we provide to ensure accurate and comprehensive background reports. We strive to offer competitive pricing while maintaining the quality of our services. We also provide various subscription options to cater to different needs and budget considerations. If you have any specific questions or would like further clarification about our pricing or the features included in our subscriptions, please don't hesitate to let us know. We are here to assist you and ensure you have a positive experience with our platform. If you have any questions, please email us at [email protected].

Hi Hatem, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear you ran into any inaccurate information in your reports. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Rest assured, the account was already canceled and refunded. If you have additional questions, please feel free to email us at [email protected].

Hi Aaron, Thank you for reaching out and allowing us the opportunity to resolve this for you. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the FAQ Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. Since our service operates on a subscription model, we do not send monthly reminders about upcoming charges. All pricing and billing information is clearly stated on the signup page, which must be reviewed and accepted before creating an account. Nevertheless, please be assured that the account was canceled and you were issued a refund of $55.98 on 02/21/26. If you have any questions please feel free to contact us at [email protected].

Hi Jake, Thank you for reaching out and for bringing this to our attention. We are sorry to hear that you weren't able to locate the information you are looking for. Could you please provide us with more details about the specific information that you are seeking but are unable to find? We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

Hi John, Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the delay in getting back to you and appreciate your patience. While we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account, aside from the cancellation request we received via email on February 27, 2026? We would be happy to investigate your previous cancellation request further. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. Moreover, your account is now canceled and details about the refund has been sent to the email address on file. If you have additional questions, please feel free to email us at [email protected].

Hi David, Thank you for reaching out and for bringing this to our attention. Please share with us the email request to cancel your account or the cancellation conformation number. We will be more than happy to investigate your prior request to cancel. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. Nevertheless, your account is now canceled and details about the refund has been sent to the email address on file. If you have additional questions, please feel free to email us at [email protected].

Hi there, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We would like to further investigate on this matter, however we could not locate an account using the information provided. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

Hi Andrew, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. If the trial is not canceled within the 7 day period, the account will automatically enroll in our monthly subscription service as outlined on the signup page. Nevertheless, please be assured that your account was canceled and you were issued a refund of $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. If you have any questions, please email us at [email protected].

Hi there, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. We would like to assist you further however we could not locate an account using the information provided. Please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

Hi Abbie, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Rest assured that your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account. If we can provide any further assistance, please feel free to email us at [email protected].