BuyDisplay.com is a China-based global display manufacturer EastRising that has been a worldwide business in design, produce and sell various displays for small to large companies and includes many Tier 1 multinational corporations since 2003. We already dealed with about 100,000 inquires from customer around the world and found most customers had the same problems in purchasing displays. They're:1.Takes too much time from inquiring price to placing order.2.The number of displays are too many. It's difficult to find the most suited display promptly.3.The user manual is too simple, the demo code and interfacing is unavailable from supplier.4.No clear image to help them know well before purchase.5.No accessories used for display are on sale.So we designed this web site buy-display.com and wish it could be solutions for the above problems. EastRising is committed to offering a wide range of LCD and OLED products in the same standard as required by the market to satisfy your requirements. We can not only supply all kinds of standard TN, HTN, STN and FSTN Dot Matrix LCD displays and OLED displays in SMT, COB and COG type but also custom design LCD and OLED displays for specialized applications. We have a highly trained R&D team to provide any expertise necessary and their resourcefulness for you. Our in-house design capabilities will transform your initial idea into the final product within a short time.
I liked the product, but after this experience, I would never recommend BuyDisplay to anyone.
I ordered a display in August that never arrived. I waited nearly a month before contacting them because I wanted to give them a fair chance to resolve the situation. They offered me a refund, which I accepted. Problem solved, right? Apparently not.
Months later, I receive an email from customer service asking me to pay the refund back because their tracking system says the package was delivered. Then I look at the delivery address they provided. California. I don't live in California, and I never received the display.
So let me get this straight: BuyDisplay failed to get my order to me, refunded me for a product I never received, and now expects me to pay them back because their tracking system shows a delivery to an address in an entirely different state? And somehow, this is now my problem to resolve?
This was my third display from them. One didn't work (which may have been an issue on my end), one was great, and one never showed up. I was willing to overlook the occasional problem because I liked the products. But being chased by customer service to return a legitimate refund for an order that never reached me is beyond frustrating.
The fact that this company would rather pursue a customer over its own tracking records than acknowledge that something clearly went wrong is unbelievable. I've gone from being a repeat customer to someone who will actively tell others to shop elsewhere.
**Save yourself the headache.** The products may be good, but no display is worth dealing with customer service like this. I'd gladly pay more to a competitor for the peace of mind of knowing that when something goes wrong, I won't be treated like I'm responsible for their shipping problems.
Will never buy from again, almost been 2 months and tracking number they gave me still says the item is in China. Sent them an email and they told me there was nothing they could do. So much for buying 100 more units from them. Order number 100073571. After waiting almost 2 months, the product did get to me. Buydisplay asked me to change my rating and if I needed the product faster then I need to use Fed-X or UPS next time. So, ya. I did up my rating from 1 to 3, just for the fact they did respond to my email.
EastRising Technology Co.,Ltd. 回复2023-01-05
So sorry for the trouble.Would you please offer me your order number,we need to clarify what happened.
Am pretty upset. Received the consignee document for my purchase only to learn that they have completely bungled the shipping address. I used PayPal, and the company somehow managed to use parts of two separate addresses: the house number and street name from one address and the postal code from another. That level of stupidity transcends negligence and enters the realm of intentional. After contacting Canada Post in the hopes of remedying the issue, I have learned that there is a very real possibility that my display will get sent back (‘return to sender’). The worst part is, neither address that the shipper Frankensteined to create the fictitious address in their consignee document was the address I had chosen as the one I wanted the display shipped to... Speechless.
EastRising Technology Co.,Ltd. 回复2023-01-05
Sorry again to keep your waiting for so long time. You should recive your parcel very soon. Here is the latest tracking information. The shipper is not controller by us,we also very unsatisfied with China post service. Wish to have your understanding.
USPS
(First-Class Package International Service)
2023-01-05 00:50
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER on January 5, 2023 at 12:50 am. The item is currently in transit to the destination.
2023-01-04 18:45
ISC NEW YORK NY(USPS), Processed Through Facility
2022-12-01 04:05
Origin Post is Preparing Shipment
2022-12-01 04:05
CHINA,SHENZHEN EMS, Processed Through Facility
2022-12-01 01:30
CHINA,SHENZHEN, Processed Through Facility
2022-11-30 18:40
CHINA, Acceptance
Kind and very helpful. They take time to work with you to make sure you get exactly what you're looking for. I will be using BuyDisplay for all my display needs.
EastRising Technology Co.,Ltd. 回复2020-08-31
Thanks for your trust and positive review. We'll try to do better.
Always a pleasure buying from BuyDisplay. I have been using their TFT and touch Screens for many different designs and I have always been satisfied with the quality and material.
The delivery time is also very fast and reliable. Im from Denmark.
As an electronics engineer, when ever i need to specify a display for a design, I look on BuyDisplay.com.
EastRising Technology Co.,Ltd. 回复2020-05-18
Dear Rune Hansen
Thanks a lot for your positive review,that's really stimulating. We'll make us better to worth your trust.
I've been dealing with this company on and off for over a year. Previously we've had to wait for quantities as low as 100, because they held no stock. As we are now moving into quantity production, I gave them notice in October that we were going to order 500 in January. It's now January, and ... they don't have the stock. In their defense, the company replied -
"Pls note we received 500pcs order from ... on January 16th and the order payment received on Jan 18th. So how shall we start production two months in advance?"
MOST companies would forecast demand and manufacture for stock. My company starts production more than two months in advance, and it's just as well we did, or BuyDisplay would have seriously disrupted our business. I am now seriously worried about this "manufacturer", if indeed it is one. It sounds like they need to get the money first, then scurry off to the ACTUAL manufacturer to order the product so they can ship it to us. I don't think we can do ongoing business with this company. They're probably ok for the hobbyist market but not for real industry.
EastRising Technology Co.,Ltd. 回复2019-01-22
Dear Sir
I am the general manager of buydisplay.com,thanks a lot for your feedback and so sorry for your unsatisfactory. According to your description, I already know who you are and your order detail. Please allow me to explain.
1. Low stock:
Your order "500pcs 20x4 character lcd display with black lcd and white backlight" is not our featured product. We usually have only 100-200pcs in stock . We have more than 700 products selling online,each product must have no less than 100pcs and 1Kpcs at least for featured products. That's huge cost,we have to be careful for using our money.
2. Ignoring customer's forecast :
For mass order,we need to ensure the customer will not give up or cancel order after production,so deposit is required. In October 2018,our sales already made you know the lead time would be 7-8 weeks if no stock by email. You might forget it. The period from Jan-25-2019 to Feb-10-2019 is Chinese New Year holiday,so your order needs more time than usual for production.
Anyway, we already shipped you 100pcs today and email you tracking number, the rest 400pcs would be shipped as early as possible. I'll push this order.
Purchase made through PayPal. Company had no issues accepting money. Shipping selection was below average. I pad for 4 to 7 day shipping at $30. At the time of this review, the order was placed 8 days ago and I have not received word of the order being processed or shipped. Their site does not allow you to enter invoice numbers to look up if you purchased without having a web account setup so I am unable to check the status. My attempts to receive support via their email correspondence form has not yet rendered results. The purchase for for to 7 in TFT displays with the arduino mega.
Invoice Number: 100024478
Yes, there was an automated invoice sent that says is nothing more than the same information than what was on the check out page, or even the paypal page.
This is the only difference and is the heading on the invoice:
Thank you for your payment to BuyDisplay.com.We've already got it. This commercial invoice is used for your financial department or custom house.The shippment notification with tracking number would be sent you after delivery by email. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at sales at buy display dot com or call us at 86-755-33503871 Monday - Friday, 8:30am - 6:00pm Beijing Time except holidays.
I do not mean to be insensitive towards other cultures and their respective holidays, but I most definitely do not keep track of them. Perhaps it would be a courteous thing to put a notification on your site which informs people of scenarios which would cause your business to stop for a full work week. Not that there is anything wrong with shutting down for the time, but it is very deceptive to have the "Open" sign lit up with nobody behind the cash register. I would have taken my business elsewhere, or drove the hour it would have took to guy buy the same stuff at a store.
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Thank you for your efforts, and for the courteous and respectful response.
Thank you for making an offer to compensate potential losses, but it is not necessary. I had placed similar orders with 3 other companies in order to evaluate processing times.
I am a senior software engineer who primarily focuses in and around the eCommerce world. You guys offered very convienient packages for quick prototyping and do so at very reasonable prices. Speaking from experience, in the e-commerce world and in a world which instant gratification is the driving factor for most, it's not enough to have great prices and a solid product. The eCommerce world is very cut throat. Your either in the game or your not. The modification to your software, depending on the platform is at best a few hours of work plus any learning curb. The notification if able, takes seconds to do. If your software does not support it, it is also a few hours of work. Had either or both of those expected features been present, I assure you I would have been accepting and understanding.
EastRising Technology Co.,Ltd. 回复2017-02-09
Dear Wes Erdman
Would you please make us know your order number. We're just back from Chinese New Year holiday. As warning message we listed on the top of our store, we need 1-5 days to handle the order we got during holiday.(We totally got more than 2000 orders,so a few days for assembly and packing) Anyway, so sorry to keep your waiting.The invoice for your payment should have been sent to your paypal email on Feb-06-2017.Would you please check for it. You said we didn't answer your emails,but you also have to make me know your order number or email to check whether we receive or answered but you didn't receive.Anyway,please make us know your order asap. You could leave message here or email us directly to [email protected]. Waiting for your response.
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1.Thanks for your reply. Yes,we've got your order #100024478 that is packed well and waiting for shipper DHL to pick it up. The tacking number for this parcel would be sent you no late than tomorrow morning.
2.Your contact email is also received well .That was sent to us on Feb-09 02:25AM in Beijing Time and my colleague replied to you on Feb-09 09:45 AM Beijing Time.
3.Your order was placed before registering in our web store. Our web site doesn't support for checking order status for guest order. We would like to improve this inconvenience is our latest web design .
4.You're right,we should put notification to inform people we need more handling time for the orders we get during holiday.We'll follow your instruction to do it asap.
Please make me know if this delay gives you any loss ,we would like to do some compensation.
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What you suggest to us is absolutely right,it's really honor to have customer like you.We'll improve our web store design and service in our best efforts. Thank you very much to give us more stars. By the way ,your order has been picked up by DHL today ,the tracking number has been to your paypal email.Please check it.
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