Hi John,
We sincerely apologize for the frustration and inconvenience you have experienced.
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you have not yet received or accessed your payment, please contact our Mover Support team at (888) 788-8542 so we can provide you with your DOTS payment link and assist you further.
We sincerely apologize for the experience you described and for the frustration this situation has caused.
We take all customer concerns seriously and regret that your move did not meet your expectations. We understand your concerns regarding the service provided, the handling of your belongings, and the claims process.
Our goal is always to provide a professional and reliable moving experience, and we are sorry that this was not your experience. We remain committed to reviewing all reported concerns and supporting customers through our established claims process to ensure that each case receives a thorough evaluation.
We appreciate your feedback, as it helps us improve our services, and we sincerely apologize for the inconvenience and disappointment you experienced.
Hi Leon,
We sincerely apologize for the frustration and inconvenience you have experienced.
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you have not yet received or accessed your payment, please contact our Mover Support team at (888) 788-8542 so we can provide you with your DOTS payment link and assist you further.
We appreciate your patience and thank you for giving us the opportunity to resolve this matter.
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you are experiencing any issues accessing or claiming your payment, we recommend contacting DOTS Support directly for assistance, as they can help resolve any issues related to your payment account.
We appreciate your patience and understanding.
Hi Claudia,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move.
We understand how disappointing it was to experience delays, communication issues, and concerns regarding billing. While we're glad to hear that the movers were courteous and worked hard to complete the job, we recognize that the overall experience did not meet your expectations.
Your feedback has been shared with our team for review, as we are always looking for ways to improve our communication, scheduling, and service quality. We appreciate you bringing these concerns to our attention and thank you for giving us the opportunity to address them.
We value your business and hope to have the opportunity to provide a better experience in the future.
Sincerely,
Caddy Moving
Hi Gary,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had and understand your frustration regarding the moving service you received.
We regret that the crew's arrival times, coordination, and overall performance did not meet your expectations. We also take any reports of property damage very seriously and understand how upsetting it is to experience damage to your belongings and property during a move.
Our team has reviewed the information and documentation that was submitted as part of the claims process. However, we understand that you disagree with the outcome and the amount offered. We never want our customers to feel unheard, and we appreciate you bringing these concerns to our attention.
We have forwarded your feedback to our management team for further review. We value every customer's experience and continuously work to improve our services, hiring standards, and claims process.
Again, we sincerely apologize for the inconvenience and disappointment this situation has caused. Thank you for your feedback.
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
W
William Allbright · 写过 1 条评价 · 体验于 2026-05-18 ·
★★★★★
我唯一的问题是可能更多......
我唯一的问题是可能会更有条理，最重要的是我两次都无法获得报酬
Caddy Moving 回复2026-05-21
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
c
christopher montgomery · 写过 6 条评价 · 体验于 2026-05-19 ·
★★★★★
用我的钱回复不友好的话
Caddy Moving 回复2026-05-20
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
A
Atrive · 写过 1 条评价 · 体验于 2026-05-16 ·
★★★★★
我所做的工作还没有得到报酬……
我三天前做的工作还没有得到报酬。打遍了所有的号码，却一无所获。发送了电子邮件和消息，但什么也没有
Caddy Moving 回复2026-05-19
Hello Atrive,
I apologize for the inconvenience and delay regarding your payment concern. To assist you properly, may I please have the job number for the unpaid job?
Once I receive the job number, I will look into this right away.
Hi Jaime,
We sincerely apologize for your experience and understand your frustration regarding the damage to your refrigerator and the concerns about communication afterward.
This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback has been escalated for further review so we can properly address the situation and improve our service moving forward.
We truly apologize for the inconvenience and disappointment caused.
Hi Brett,
We’re sorry to hear about your experience and understand your frustration regarding the delay in payment.
We take these concerns seriously and would like to help resolve this as quickly as possible. Could you please provide your job number and contact number so we can look into this immediately and have someone from our team reach out to you?
Thank you for your patience and cooperation.
