Hello, KC. Thanks for your feedback. Please note that counselors have different licensures, however, it does not mean that a counselor with an Addiction license cannot help with anxiety, for example. This is why we offer to try to start a conversation with a counselor. We always try to match the client with the best possible available counselor, based on the types of issues you mention on your intake. With our offer to switch a counselor anytime, you can test out a few counselors before settling with the most suitable one.
Hello, Courtney. Thanks for sharing your honest feedback. We truly appreciate it. We were glad that the issue was resolved, however, we are deeply sorry that it occurred in the first place. We take all comments into serious consideration and surely this kind of behavior from the counselor's side will be negotiated. We will make sure these actions never happen again. Keep in mind that you can ask for a new counselor even if you are not quite fully satisfied with the second one. We want to get the best possible connection with your provider, so feel free to contact our Support Team whenever you have any questions. Our team works 24/7 for you.
Hello Evgenia. We are saddened to see your review. We are deeply sorry for any inconvenience. We would like to set the record straight that we never said "meh, try it", instead we searched for a therapist, who is located close to you, and managed to find such a therapist, who is in the same time zone as you are.
Also, just to clarify, as we are a US-based company all our counselors are located in the United States, so if you reside in Europe the time difference is something you need to be aware of.
Hello Ro. Thank you for sharing your feedback. We are deeply sorry to hear your feedback. Please note that the same therapists are assigned to all kinds of subscriptions. As we informed you, your 1st therapist had to leave abruptly due to health issues, and we are sorry that it caused you some stress, this was not ours, nor the therapist's intention. Also, we offered you 1 free week with the new therapist without the need to pay later. We truly wanted you to have a good experience with our platform, as our main goal is to help people. Feel free to reach out to us anytime, we will be glad if you could give us another chance.
Hello, Nikki. Thank you for sharing the feedback. We will investigate the issue with the therapist's activity. We are glad that we could sort the issue out, however, we truly want to you have the best possible experience with mental health therapy. We would truly appreciate it if you could give us a second chance. Do not hesitate to reach out to our team 24/7.
