Calmerry (calmerry.com) has a 3.3 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 34% give 1 star; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Natalia · 1 review · Experienced 2026-07-22 ·
★★★★★
I've been working with Calmerry for…7 years :D
I've been working with Calmerry for quite some time, and it has been a very positive experience. The team has always been supportive, responsive, and professional. As a therapist, I appreciate that they not only provide feedback when improvements are needed, but they also take the time to recognize good work. Feeling appreciated and supported makes a real difference.
I've been able to build long-term therapeutic relationships with clients and continue growing professionally while working with the platform. I'm grateful for the opportunities Calmerry has provided and would absolutely recommend it to other therapists looking for a supportive and professional environment.
Originally expected to use only a few sessions honestly, but found the support helpful enough to continue for several months. My therapist helped me recognize unhealthy thought patterns and approach everyday challenges in a healthier way. Looking back, I'm satisfied with the progress, though overall experience felt fairly standard.
My experience with Calmerry has been very positive from the beginning. The platform was easy to use the onboarding process was straightforward and I was marched with a therapist who truly understood my concerns. Having that level of support made each session feel comfortable productive and worthwhile.
What I appreciated most was the flexibility. As a parent, it’s not easy to find time for therapy, so having sessions from home was a big advantage. I’ve been working on communication and family-related stress, and it has been truly helpful. Thanks a lot!
I would give 0 stars if I could. I started a subscription with Calmerry, but I was able to get a different service approved on my insurance before they were able to assign a counselor.
When I went to cancel my subscription, it turns out, you cannot just cancel- you must "request to cancel" which opens a ticket with the support team. I asked the support team to cancel my subscription and provide a refund as I did not ultimately use the service, and after one middling reply requesting that I detail my experience with the platform, support ghosted me and never replied back.
Only after I attempted to cancel did they suddenly find a counselor for me, I suspect because, according to their email, "Don't worry, your subscription only activates at the moment you start talking with your counselor."
My best guess is they assumed I would immediately message the counselor so they could claim I used their service. I have not.
Not only was I not allowed to get a refund, they also refused to cancel my subscription and instead the agent disappeared and never replied again. I don't know how well the services through this platform are, but I don't care- they will hold your card hostage and try to ignore you into a perpetual $200 monthly subscription with no real option to cancel. Save your money.
hilariously, the support window says "Ask us anything. We're online 24/7" yet after 3PM EST their "The team will be back" automated message changed from "Under 2 hours" to "🕒 Tomorrow"
furthermore, on their contact page they claim: " Our Calmerry support team is always ready to help:
Monday – Sunday 7:00 AM – 11:00 PM (EST) "
The whole website is littered with lies, it seems.
Perhaps whomever manages the site did not understand the meaning of "24/7."
It is possible to find a support number on their contacts page as well, "Support line: +1 (844) 740-2144 | toll-free " however no matter when you call, you receive an automated message that claims it will forward you to an agent, and after pretending to ring for about 10 seconds, it hangs up and says "no agents are available, we'll get back to you later." They dont take any information, let you record a voicemail, and of course they never call back.
I will be contacting my bank to have their charges cancelled and charged back, and further charges blocked unless they rectify this. If this isn't legally a scam, it is as close as it can legally get to being a scam.
Reply from Calmerry2026-06-09
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand the frustration reflected in your review.
The experience you've described regarding your cancellation request, communication with our support team, and concerns about billing does not reflect the standard of service we strive to provide.
We would like to review your case and the communication history with our support team to better understand what happened and ensure the matter is properly investigated.
Thank you for taking the time to bring these concerns to our attention. Feedback like yours helps us identify opportunities to improve both our support processes and the overall customer experience.
Kind regards,
The Calmerry Team
They took $250 out of my account immediately. My counselor never showed for the first 4 appointments and she cancelled the 5th and they CHARGED ME! I never spoke to anyone (other than messaging with the counselor for her to reschedule). I’ve asked for my money back and they said NO! Saying cause I messaged with the counselor it’ll cost me $180 and they’ll refund the rest. When emailing with them on how do they justify this, they replied it’s policy!…that was months ago and still nothing. I wish I had read all the other reviews with similar comments!
Reply from Calmerry2025-08-15
Hi Rachel,
We’re truly sorry to hear about your experience and completely understand how frustrating it can be when sessions don’t go as planned.
Online therapy is designed to be more accessible than traditional in-person sessions, but our therapists may also see clients outside of the platform. Because of this, we cannot always guarantee that a session will take place on the same day a client is matched with a therapist.
We would also like to clarify that the refund was processed through the dispute you opened, which you won, and the funds should have been returned to you successfully. As a HIPAA-compliant service, we do not have access to messages between clients and therapists, and session scheduling is handled directly through the platform chat.
We would be happy to assist with any remaining concerns. A member of our team will reach out to you directly to help resolve this.
Thank you for your patience and for giving us the opportunity to make this right.
The Calmerry Team
I get real help on Calmerry with my current therapist.
It wasn’t easy to find the right therapist, and the first one wasn’t an option, so support helped me to switch therapists, and it’s a pleasure now to work with her.
B
Bee · 1 review · Experienced 2025-04-21 ·
★★★★★
Not something I would recommend to those who are really severely in need of help.
UPDATE:
After posting my review and finally getting someone at the support level to give me management’s email address, my refund was issued within 48 hours. I have been asked to reconsider leaving such a negative review by management - since the issue has been resolved in my favor.
Upon reflection, I’ve decided to leave it at 1 star but will remove the title of “TERRIBLE”. While I appreciate that someone finally helped me, it took me contacting customer service almost daily for 3 weeks, and basically demanding to speak to a manager which is not really a good sign if I am being honest. I work in customer service myself and have for a long time and know that their job is incredibly hard but the level of deflection used in my situation was pretty insulting and left me wondering how often they deflect instead of solve issues.
The idea of having therapy available in this way potentially could be really amazing for many people but I have a few suggestions.
1. DO BETTER when contracting therapists. The people I came in contact with were clearly doing this as a side hustle and didn’t really seem to give 2 sh*ts about my mental health.
2. Consider weekly payment options. Especially as an introduction to the service… this service is expensive.
3. If offering text based therapy, I would consider either lowering the cost of that service or requiring therapists to engage with more than 1 or 2 messages a week, and not with just one sentence. The fact that HIPPA prevents any monitoring of conversations creates quite a loophole for bad counseling.
4. Don’t drag out your customer service response. I was able to speak with several “support"agents regularly — but no one was actually at a level of being able to resolve the issue. That is really unacceptable, and honestly seems like a very deliberate thing. From my perspective, it felt like you were just hoping I would eventually give up.
Below is the original review:
I’ve been waiting 20 days to speak to a manager about getting a refund - being dragged through (canned) response after canned response for days.
My therapist admitted he wasn’t even paying attention to what I wrote because he was dehydrated from hiking all day. I’ve sent a screenshot of the conversation to
Management and still no answer, this company is irresponsible and terrible.
Reply from Calmerry2025-06-16
Hi there,
Thank you for taking the time to update your review and share your detailed feedback. We're truly sorry for the frustration and delays you experienced — this is not the level of service we strive to provide.
We appreciate your acknowledgement that your issue was eventually resolved, but we also completely understand that the process was far too drawn out. Your experience with our customer support and the level of engagement from your therapist falls short of our standards, and we take that seriously. We're actively working on improving how quickly and effectively we escalate concerns, and your feedback is helping inform that process.
Your suggestions regarding therapist commitment, pricing structure, and communication expectations are valid and valuable. We’re continuously reviewing our practices, and insights like yours are essential to improving our service for everyone.
We’re genuinely sorry that we let you down and hope to earn back your trust in the future.
Best wishes,
Calmerry Team
M
Mike Stokes · 3 reviews · Experienced 2025-03-05 ·
★★★★★
Flexible & affordable therapy that works.
Traditional therapy was too expensive and time-consuming, but Calmerry fits my budget and my schedule. I love that I can message my therapist anytime and do video sessions when I need more support. The platform is easy to use, and the self-help tools are a great bonus. Would 100% recommend!
T
Terry Sweny · 5 reviews · Experienced 2024-10-23 ·
★★★★★
Very frustrating experience.
Today four months after my original complaint to Calmerry refunds are finally being issued. Needless to say that this has been a very frustrating experience. I was not the one who was receiving therapy. I can only imagine if I was having to deal with this issue. I reviewed Calmerry in October of 2024-My son's therapist met with him a time or two, and then said she was ill. She spoke to him once again for 20 minutes or so, then ghosted him. He reached out to her for a month and a half-- that we paid for. No response. I contacted Calmerry, explained the situation - and they gave me the royal run around. They finally responded to my review and said they would credit my credit card. It took four months and me harassing them, but they finally did.
S
Sonja Nelson · 2 reviews · Experienced 2024-05-15 ·
★★★★★
Zero Star Service
I will give this service no stars, but 1 is the minimum to share this experience. First off all, I got no response from my therapist within the "trial 7 days for refund" they offer. Secondly, when I brought this up to customer service asking for a refund, they refused because they would not look into my chats with my therapist for proof even with my permission. So for 14 days of my service (7 of which had no service from a therapist, and after that only 5 short messages worth of "support"), they charged me for the full month. Thirdly, customer service took over 7 days to respond to each of my messages. This is such a disgrace of a company to be in the mental health field. They are not supportive when people are in fragile states, they turn the blame onto those seeking help, and do not take responsibility for their poorly run company. I left them after day 14 and will never go back.
Reply from Calmerry2024-05-22
Hello Sonja,
Thank you for your feedback. We are sincerely sorry that your counselor couldn't respond to you promptly. Due to unforeseen obstacles and human factors, this is a rare occurrence. To minimize the impact of such situations, we offer the option to switch counselors at no additional cost.
Our support team managers are aware of your situation and are working closely to find a solution that meets your needs and addresses the issues you experienced.
As a fully HIPAA-compliant service, our support team cannot access your private messages on the platform, even with your permission. This policy is in place to protect your privacy and ensure the confidentiality of your communications.
We deeply regret any inconvenience this has caused and appreciate your understanding. Thank you for bringing this to our attention.
A
Allen McKinley · 1 review · Experienced 2023-10-19 ·
★★★★★
Wish I could give negative stars
Wish I could give negative stars. Signed up, but never used the service once. It just wasn’t for me talking online. Kept my money though. All of it. $600 for not one conversation. Seems a bit off. Do yourself a favor and get the heck away from this company. Thanks for nothing.
Reply from Calmerry2023-11-15
Hello, Allen!
We appreciate you sharing your feedback. We'll be glad to investigate this case for you. As we can see, you paid for three subscription months, and we refunded the payment for the last transaction for you.
We are sorry that the terms of the refund policy were not clear to you when you subscribed in the first place, so it took you by surprise once you decided to discontinue your subscription. To prevent automatic renewal and any associated charges, we recommend ensuring that you cancel your subscription prior to the beginning of the next billing period.
Calmerry helped me understand and work through my problems. My therapist was very sensitive and easy to talk to.
C
CA · 2 reviews · Verified · Experienced 2023-04-27 ·
★★★★★
Great counselor
Great counselor, easy to use.
A
Amanda · 1 review · Experienced 2023-04-01 ·
★★★★★
This company doesn’t care about you at all
This company doesn’t care about anything by money. I had such a frustrating experience trying to use the app from the very start. It got to the point that it was no longer usable. Didn’t get one day that there wasn’t issues with the app and now they are unwilling to refund. I was legitimately robbed. I received zero therapy and they kept my money. Do NOT use this company!!
Reply from Calmerry2023-04-17
Hello Amanda! Thank you for your feedback!
We are sorry that the issues didn't let you use our platform properly. We would appreciate it if you inform our support team about them, so they will report the issues you faced to our technical team for further investigation.
Concerning refunds, we always offer our clients to issue a refund for unused time.
If you requested a refund, but you don't see this transaction, our team will provide you with more details so you can communicate it with your bank to find out more details and track it. Sometimes, finding a transaction can be not obvious depending on the accounting system that your bank is using, or for any other reason. However, we will be pleased to assist you - [email protected]
M
Mandi Johnson · 1 review · Experienced 2023-02-28 ·
★★★★★
I have had the worst experience with…
I have had the worst experience with this company! I started out with a counselor that didn’t communicate or respond at all. Then got matched with a new one that seemed like she was gonna be a good match but then the app completely shut down. All my messages were just a black screen. I reached out to the company to try to get things fixed because they did an update on the app that went terribly wrongs. It stayed that black screen for days with no help from the company. They then just misunderstood my frustration and canceled my subscription but never gave my money back. I’m still fighting to get over $200 back from this terrible company. Therapy turned into a nightmare and I’m even more stressed now.
They claim they refunded me but I called my bank multiple times over the last month and my bank says nothing shows from their company.
Update: the update the claim is not completely true. I didn’t get a full refund until yesterday.
I was reached out to by Nick and he was amazing. He actually seemed to care about the terrible situation that happened and got me a refund.
It did take 2 months to get it though and lots of cold messages from non caring customer service.
Reply from Calmerry2023-04-17
Hello Mandi! Thank you for your feedback!
Closer to the end of March, our team did a significant update on our platform to improve customers' experience. That is why, after release, we needed some time to solve upcoming bugs. However, most of them were fixed in up to three days. Meanwhile, you could also use our website.
Our platform helped a lot of people to build a comfortable space for working with mental health specialists, and we are sorry that we failed to meet your expectations. Every client is valuable to us, and we didn't mean to cause you inconvenience.
As we can see, our team communicated with you regarding a refund. It is complicated to track them from our side after they left our account. But we understand your frustration. Our team provided you with an ARN code to track the transaction with your bank after we were informed that you can't see it in your statements. Our manager also sent you an email to assist you with it. Thank you for your patience, and we hope that the situation will be resolved soon.
Update: The client noticed that the negative transaction (when the purchase was done) changed to a positive one (when she received her funds back). That's why, she couldn't see it in recent transactions, and thought that the company didn't issue refund.
R
Ronald Shaw · 1 review · Experienced 2023-04-08 ·
★★★★★
I've made a commitment this year to…
I've made a commitment this year to become the better me. And, as part of that commitment, I decided to try out therapy for the first time. Honestly? I am a bit skeptical when people online talk about something so much, always feels like it's just hype and too good to be true. But therapy, and calmery specificaly, exceeded all my expectations! It's very fun and simple to use, I can chat and zoom with my therapist and there are also a lot of things I can do between the sessions! The way to track progress is a fun thing, almost like Duolingo streaks lol! I don't have much to compare to, but Calmery has been a great and easy experience for a newcomer into therapy.
Upon deciding that online therapy was not the right fit for me, I contacted customer support, and the customer service team was very helpful and responsive. They offered many options and were very understanding of my situation.
