Cameron's Seafood

Thank you for bringing this to our attention, and we're sorry to hear about your experience. What you've described is not the level of service we strive to provide. We understand how frustrating it can be to see a different price on your receipt than the one that was displayed, and we apologize for the confusion and disappointment this caused. We would appreciate the opportunity to learn more about what happened and make this right. Please send your contact information and any additional details to [email protected], and I will have one of our managers reach out to you shortly to discuss the situation and work toward a resolution. Thank you for your feedback. We take concerns like this seriously and appreciate you bringing it to our attention.

We’re truly sorry for the frustration this caused and completely understand why this experience led to such a strong reaction. Reliable delivery is critical—especially when orders are tied to special occasions—and we’re very aware that we fell short here. Unfortunately, this delay was the result of an unexpected UPS pickup failure on a scheduled shipping day, something that is extremely rare for us but still impacted our customers nonetheless. While the issue was outside our direct control, the responsibility to deliver a good experience ultimately falls on us. We regret the disappointment and stress this caused and appreciate you taking the time to share your feedback. We are actively working on safeguards to reduce the chance of this happening again in the future.

Hi Scott, Thank you for taking the time to reach out and we’re truly sorry for how this unfolded, especially given your history of ordering with us. To provide clarity for future customers: this order was scheduled to ship via Overnight service and did leave our facility as planned. Unfortunately, it encountered an unexpected carrier delay at a major hub. While delays can occasionally occur, the bigger issue here was the lack of clear, proactive communication and the conflicting information you received, which is not acceptable. That part is on us. Regardless of the cause, when an order is tied to a specific date, customers deserve timely updates and easy access to real support. We understand why this caused you to lose confidence, and we take that seriously. Since this order, we’ve returned to direct ordering through our own website, which gives us full control over customer communication and order updates. This allows us to respond faster and keep customers informed in real time. As a gesture of good faith, we issued a full refund for the order due to the confusion and stress this caused. We know that doesn’t undo the experience, but we hope it demonstrates that we stand behind our customers when things don’t go as planned. Your feedback has directly influenced changes we’re making to improve communication and reliability going forward. We’re very sorry this experience overshadowed the many successful orders you’ve had with us in the past. - Mimi from Cameron's Seafood

Hi Raul, Thank you for taking the time to share your feedback. We’re very sorry for the confusion and frustration this situation caused. To provide some clarity, there was a temporary glitch with our Google product feed that incorrectly displayed the price for the lowest denomination (3 lbs) on the 9 lb Snow Crab Cluster quantity. Thank you for sending the screenshot — it was extremely helpful and allowed us to quickly identify the issue and fix it right away. When we followed up to clarify the correct pricing, I also want to acknowledge that I made a typo in my response. I hit “send” too quickly and mistakenly stated the sale price as $249.99 instead of the correct price shown on the website, which was $149.99 for the 3 lb option. I completely understand how this compounded the confusion. While we’re unable to honor an incorrect advertised price, we do take full responsibility for both the technical error and the miscommunication that followed. Your feedback has been shared internally so we can prevent this from happening again. We truly appreciate you bringing this to our attention and hope to have the opportunity to earn back your trust in the future. - Mimi from Cameron's Seafood

Hi Paul, We’re very sorry to hear about your recent experience with your crab order, especially since you’ve enjoyed ordering with us before. As requested, we’ve issued you a full refund for this order. We appreciate your feedback and hope we’ll have the chance to serve you better in the future. - Mimi from Cameron's Seafood

Hi Jill, We’re truly sorry that your special surprise didn’t turn out as planned and that the crabs didn’t meet your expectations :( Since we only ship freshly caught crabs and sometimes we simply cannot catch enough to fulfill the demand on a given day so I do apologize if your order had to be rescheduled. As for the size of the crabs, we take matters like this very seriously, as it is not only against our standards but also against Maryland law to harvest male crabs under 5 inches from point to point. In addition, every crab is measured individually when we pack an order, so hearing that some were smaller than that would indicate a very serious issue with our process. If you’re able to share photos or measurements of the crabs in question to [email protected] that would be a huge help in looking into this further. Our goal is always to make sure you receive crabs that meet or exceed the advertised size and of the quality you expect. Thank you again for bringing this to our attention and for helping us get to the bottom of it. - Mimi from Cameron's Seafood

Hi Marie, We’re truly sorry to hear that your 60th birthday treat didn’t turn out as you hoped :( We weren’t able to locate an order under your name, and our attempt at getting your contact information has been unsuccessful. Please email us at [email protected] with your order details so we can look into this right away and make things right for you. - Mimi from Cameron's Seafood

Hi Noena, Thank you so much for sharing this and happiest belated birthday! 🎉 I’m so glad the crabs and shrimp helped turn your day into such a fun celebration with friends. We appreciate you giving us this opportunity to make it up to you and we can’t wait to send more delicious crabs your way for the next special occasion! - Mimi from Cameron's Seafood

Hi Kiphine, We’re very sorry to hear about your experience at one of our retail locations. We’ve been trying to reach you directly but haven’t been able to connect. We’ve sent an email with the contact information of one of our managers, Pey, so you can reach out and discuss a resolution. We truly value your feedback and hope to make this right. - Mimi from Cameron's Seafood

Thank you so much for your thoughtful review Walter! It truly made my day to know everything came together perfectly for your sister’s return home. I’m so glad the crabs brought her such happiness :). It was a pleasure helping with your order, and I look forward to assisting you again whenever you need. - Mimi from Cameron's Seafood

Thank you so much for your kind words and for being a repeat customer Cindy! We’re thrilled we could resolve things quickly and that you’ve had a great experience with us. We look forward to sending more Maryland blue crabs your way! - Mimi from Cameron's Seafood

I'm so glad we were able to make your birthday celebration extra special Mary! Thank you so much for the great feedback, we always appreciate it. Until next time! - Mimi from Cameron's Seafood

Thank you for your kind words! We’re so glad you enjoyed the seasoning and that everything arrived fresh and well-packed. We appreciate your patience with delivery times and look forward to serving you again soon! - Mimi from Cameron's Seafood