Faulty unit, refused refund inside their own 30-day window
Bought the Multimedia AI Box for BYD Shark 6 (Order #37351, $348.99, February 2026). Two faults from day one: a consistent 30-minute audio stutter, and GPS/network conflicts that made navigation unusable.
I requested a refund on 23 March, 25 days after purchase — inside the 30-day money-back guarantee advertised on their own BYD Shark 6 product page. They never approved it, never declined it, and never provided an RMA number or return address.
Instead I got two months of troubleshooting. I completed every step they asked. When they demanded videos of the fault before considering a refund, I supplied them. Their eventual "solution" was a video showing a BMW iDrive system — my vehicle is a BYD Shark 6, which I had stated repeatedly throughout. They then tried to move the conversation to WhatsApp on a +86 number, away from the email record.
Their site promises "real-time personalised support" with a 12-hour response. In practice there was a two-week silence in April with no reply at all despite chasing.
They trade as "Carlinkit Factory Australia" but the registered business address is in Changsha, Hunan and the contact number is +86. There is no Australian entity to hold accountable. Three months on I have no refund and no product that works.
While the order and delivery process was seamless and timely after 6 months the device is now unstable and unreliable.
I am awaiting update from the manufacturer
carlinkitfactory.com 回复2025-12-30
Thank you for your feedback and for sharing your experience.
We’re glad to hear that the order and delivery process met your expectations. Regarding the recent instability, this is often related to system or vehicle software updates, which can temporarily affect performance.
Please feel free to contact our support team anytime at [email protected]
. We provide lifetime online update support, and our team will be happy to assist you with the latest firmware or troubleshooting to restore stable performance.
We appreciate your patience and look forward to helping you get the best experience from your device.
I was expecting a solution to my issues. Didn't actually happen. I would say the device provides a 70% solution but the 30% that is average is providing voice commands. It simply cannot understand my English. I could ask 'that's great, good job' and it translates that to, 'grab the plate and enjoy' just obscure stuff. I'm actually thinking of going back to cable connection so I can speak to the head unit.
I use Google Assistant
carlinkitfactory.com 回复2025-12-25
Thank you for your feedback. We’re sorry to hear about your experience with voice commands. Please let us know which voice assistant you’re using and contact us at [email protected]
. Our technical team will be happy to assist you with system settings and further support.
Clear communication about shipping and supply and food product details
carlinkitfactory.com 回复2025-12-25
Thank you for taking the time to leave a review. We appreciate your feedback on communication. If you have any questions about our products or services, we’re always happy to help.
Doesn’t connect every time and sometimes will take a very long time to connect.
Once connected it is great.
carlinkitfactory.com 回复2025-12-19
Thank you so much for your feedback — I’m very sorry you’ve experienced intermittent connection issues.
To help us resolve the occasional slow or failed connections as quickly as possible, could you please let us know:
Device model
App and/or firmware version
When the issue typically occurs, and whether it happens on the same network each time
You can reply here or email the details to [email protected]. We will prioritize your case with our technical team and get back to you as soon as we have an update.
Thanks again for your patience and support.
Best regards,
Maria
A Simple Upgrade That Makes an Older Car Feel New Again
Overall, I’ve been very happy with the Carlink 2.0. It’s genuinely given my older car a new lease on life by bringing modern connectivity and functionality that makes everyday driving feel far more current. Setup was straightforward and, for the most part, it works seamlessly. I’ve marked it down slightly as it has frozen on a couple of occasions, requiring a restart, but these have been minor and infrequent issues. If reliability continues to improve, this would easily be a five-star product.
carlinkitfactory.com 回复2025-12-17
Hi,
Thank you for your thoughtful review. We’re glad to hear the CarPlay Dashboard Console 2.0 has helped modernize your car and that setup was smooth overall.
We appreciate you mentioning the occasional freezing. Our team is continuously improving system stability through firmware updates, and we’re confident reliability will keep getting better.
If you ever need assistance or updates, please feel free to contact us at [email protected]
. We’re always happy to help.
Best regards,
Maria
The stupid thing keeps cutting out every minute or so and Drops Out the music and then comes back and then drops out and comes back and then drops out and comes back constantly never ends it's pain in the ass
carlinkitfactory.com 回复2025-12-17
Hi,
We’re really sorry to hear about your experience — this is certainly not how the product should perform, and we understand how frustrating constant dropouts can be.
This issue is often related to connection settings, firmware version, or compatibility with the vehicle or phone being used, and in many cases it can be resolved with a quick adjustment or update.
Please contact us at [email protected]
with your order number, car model, and phone type. Our support team will be happy to help troubleshoot the issue or provide a suitable solution as quickly as possible.
Thank you for your feedback. We take all reviews seriously and truly want to make this right.
Best regards,
Maria
Hi there!
Thank you so much for your awesome review and kind words about our product—we really appreciate it! 🤍 It means a lot to know you’re happy with your purchase.
We hope you enjoy using it, and don’t hesitate to reach out if you need anything at all.
Have a fantastic day!
Best regards,
Maria
Carlinkit Factory Team
Works better than i thought.. shame the resolution is not great! I understand its designed for smaller screens than the Tesla
carlinkitfactory.com 回复2025-12-18
Thank you so much for your kind feedback! We’re glad to hear the product works better than you expected. We appreciate your note about the resolution and are continuously working to improve the experience across different devices. Your understanding and support mean a lot to us. Please don’t hesitate to reach out if you have any further suggestions or questions. Thanks again, and we hope you continue to enjoy using our product!
Made an order, did not get the product, after couple of weeks of waiting and emails they finally sent the money back, but they did not explain why they hadn't sent the order. If I did not made a contact I would have to wait for eternity.
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