This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
以上内容由商家自行提供，未经平台核实。carlinkitcarplay.com（carlinkitcarplay.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 260 条用户评价，属于车辆与交通分类，口碑良好。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I would like to take this opportunity to express my satisfaction with the customer service. After a Tesla update, the adapter's resolution was limited. Estella worked with me via email for weeks—until we found a mutual, final, and satisfactory solution last week. I would like to express my sincere thanks for her dedication, perseverance, and kindness.
Rita solved my problem! Perfect!
Nikki provided prompt and excellent assistance when asked to get the adapter T2C updated. Also she was always following the results of the interaction. Hope that the Carlinkit will continue working well.
I had been using Carlinkit UHD TBox for some reason my device had booting issues, but the issue was resolved by Ms Rita. She had been very understanding, got the issue in no time and provided my quick solution. I appreciate the customer care team.
I am extremely satisfied with the Carlinkit T2C. The latest update has resolved the issue, allowing me to continue enjoying CarPlay in my Tesla. I would especially like to highlight Coco’s dedication, professionalism, and efficiency. She was very attentive, supportive, and helpful throughout the process. Thank you for the excellent customer service and for ensuring that I can continue to enjoy my Carlinkit T2C!
Thank you so much for the kind words — truly my pleasure to help! I'm delighted the latest update resolved the issue and that you're back to enjoying CarPlay in your Tesla. Thank you also for your patience while the fix was being developed — feedback like yours is exactly what helps our engineers improve the product. If you ever need anything else, you know where to find me. Enjoy your T2C!
I struggled with the online instructions, because they were wrong. I worked with Nikki and I will Say she didn’t give up and kept responding to my questions until it was resolved.
Great customer service! When I installed the TC2 on my Telsa, the settings were off that made part of the CarPlay screen not appear. I noticed Carlinkit.com. They send me an OTA firmware update that solved the problem.
Excellent support by email in less than 24h. I had to reflash my T2C to fix an issue and Rite provide me with software and instructions to do it.
AVOID OR ASK FOR A GUARANTEE BEFORE BUYING I purchased the Carlinkit Tbox Max Android 13.0 Wireless CarPlay Multimedia Video Box from CarlinkitCarPlay.com at the end of May for £155.00 The product worked reasonably well for the first couple of months. However, after that, the box started restarting by itself repeatedly, eventually becoming unusable. I contacted the company for support. After around 10 emails back and forth, I was told that I needed to send the faulty unit back to China at my own expense so they could examine it. Only after they received and inspected it would they decide what I was entitled to receive in return. One thing worth mentioning is that their customer service communication has been extremely slow. They generally respond only once per day, which makes an already frustrating process unnecessarily long. I also only realised after purchasing that the company is based in China, which is something I would have considered before buying had it been clearer to me. So, based on my experience, if you are considering buying from them, I strongly recommend asking for a clear written guarantee/warranty covering faults for at least 3 months before placing your order. Otherwise, be aware that if something goes wrong, you may be responsible for the cost and inconvenience of returning the product to China. I’m sharing my experience simply so other customers know what to expect and can make an informed decision before purchasing. £155.00 is not a small amount to spend on a product that stops working after a couple of months. My advice: ask about the warranty and return costs BEFORE you buy.
Sorry — because you purchased a high-value product, and given that we cover the shipping cost, the seller has the right to ask you to return the product first, and then we will send you a new one. This is our reasonable requirement. In addition, we will cover the shipping cost in full. We never said we would not cover the shipping cost. Your product is within the warranty period, and we will reimburse the shipping cost for you.
My Carlinkit T2C developed the same severe display/scaling problem reported by other customers after the Tesla software update. My exact hardware is: TesPush_T2C Firmware 26020416.5.3 Hardware CA-BT-PanNet-A1 The CarPlay interface is severely enlarged and cropped. I have contacted Carlinkit multiple times by email and WhatsApp but have received no response. Other T2C customers with different hardware have already received firmware from Carlinkit that fixes this exact Tesla compatibility problem. I am simply asking Carlinkit to provide the correct official firmware for my hardware. Please contact me and provide the compatible firmware.
Thank you, Coco, for your assistance with the Tesla box.
Thank you for the kind words — it was a pleasure helping you get the Tesla box sorted! If anything else comes up, you know where to find me. Enjoy your rides! 🚗
I am experiencing a display/viewport issue with my Carlinkit T2C when using it with my 2026 Tesla Model Y Juniper. After recent Tesla software updates, the CarPlay interface, especially Waze, appears excessively enlarged and cropped. The available screen area is not being used correctly, making the map and navigation information difficult to see. I have already tried the available T2C display settings: * Resolution: HD * Frame rate: Fast * Mode: Video The problem remains. Device information: Model: tespush_t2c Firmware: 26020416.5.3 Hardware: CA-BT-PanNet-A1 I have contacted Carlinkit support directly and am currently waiting for their response and for a suitable firmware update or other solution for my specific hardware. I would appreciate it if Carlinkit could investigate this issue and provide the appropriate firmware or configuration to restore the correct CarPlay screen scaling. I hope to receive a response from the company soon so that this problem can be properly resolved.
I ran into a tricky issue with my Tbox Plus after a wrong upgrade from my end which left it not booting. I reached out to Carlinkit support and Nikki was fantastic, quick to respond, patient through several back-and-forth troubleshooting steps, and genuinely helpful in tracking down the right information to get my device working again. It's clear the team takes customer support seriously. Really appreciated the effort and would recommend Carlinkit to others based on this experience.
The T2C box for Tesla works very well to get CarPlay on a Tesla. Tesla recently updated their software, and it made the T2C box unusable for CarPlay, but I sent an email to Carlinkit, and I got a response back from Estella who was extremely helpful. The instructions were a little complicated, but I was able to upgrade the firmware, and the firmware fixed the problem. One tip for other folks upgrading firmware: use the USB cables that came with the box. I used about 3 or 4 cables that I had lying around and couldn’t get the firmware to install. I then asked ChatGPT for a solution, and it suggested using the cables that came with the box. That fixed the problem and I was able to install the firmware.
Thank you for taking the time to share your detailed experience. We are delighted to hear that the firmware update resolved the issue and that our support team, particularly Estella, was able to assist you effectively. We also greatly appreciate your tip regarding the USB cables, which will undoubtedly help other customers. Your satisfaction is our top priority.
Rita did a great job of communicating with me in a timely matter and even when I got frustrated with getting my firmware updated on my CarPlay box Rita assured me by having me video where I got stuck and I was able to get problem solved. Big time customer support. Would highly recommend this product because of customer support after purchase.
Thank you so much for this wonderful review! We are really glad Rita could assist you and resolve your firmware‑update issue successfully. Our after‑sales team always tries our best to support every customer when technical problems come up. Your recommendation means a lot to us. Enjoy your CarPlay box!
Tbox lite is very slow, google map and waze not working on it. Very disapointed.Do not buy. Support tells me that maybe the box is not fast enough for the applications. Wish I knew that before buying. For return need to pay for shipping and packaging needs to be like new... well when unboxing is ripped a bit so.... bad service
Thank you for your honest review. We’re sorry T‑Box Lite did not meet your expectations. This is our entry‑level adapter for wired‑to‑wireless CarPlay / Android Auto conversion. Minor packaging damage from unboxing will not prevent a return. Please reach out to our support team for further help
Rita from support was very responsive and helpful!
Thank you so much for your kind feedback! We’re glad Rita could assist you and resolve your issue smoothly. Your satisfaction is our top priority, enjoy your device!
I had an issue where my newly purchased T2C wasn’t displaying correctly. Rita sent all the information, files, and video instructions I needed to update the firmware and fix the problem. Thanks Rita!!!
Thank you very much for sharing your experience! We are happy to know Rita provided you with complete firmware files and video guidance to get your T2C working properly. Our support team always strives to deliver practical solutions for customers. Hope you enjoy stable performance from your T2C!
My interactions with the company's support team has always been positive. Especially with Ms. Estella, she has been prompt in her responses, provided crystal clear instructions to help resolve my issues and she is polite. Even though the Carlinkit T2C device I bought sometimes breaks down due to Tesla updates, the support team made the experience much better. I understand sometimes things are beyond Carlinkit's control (e.g. the recent display issue caused by Tesla's Summer update 2026), I would highly recommend the company especially for the fantastic support team they have.
Thank you so much for your incredibly kind and detailed review! We're truly delighted to hear that you've had such a positive experience with our support team, especially Estella. It means a lot to us that you recognize her promptness, clarity, and politeness. We also appreciate your understanding regarding the challenges caused by Tesla's updates. Your recommendation and support mean the world to our team!
Outstanding product, easy to use and exceptional post sales service (from Rita)! Highly recommended!!
Thank you so much for this wonderful review! We’re thrilled you love our product and satisfied with Rita’s after‑sales support. Our team keeps working hard to bring good user experience to every customer. Highly appreciate your recommendation! Enjoy your device.
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