This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward.
However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
It was a great experience with their support team, Rita was a helpful person who helped me for fixing issue with clock of my Ambient 6225.
carlinkitcarplay.com 回复2026-07-28
Thank you so much for your kind feedback! We are delighted to hear Rita provided you with effective support and successfully resolved the clock issue on your Ambient 6225. We will pass your compliments to Rita. If you encounter any further problems with your device, please feel free to contact us anytime.
I had a problem with Carplaykit TC2 and even that I solved by myself, I received a very quick contact, interested in my case and putting all efforts to solve it. Recomended !
carlinkitcarplay.com 回复2026-07-27
Thank you so much for your lovely feedback 😊
We truly appreciate you taking the time to share your experience regarding the Carplaykit TC2 issue. Even though you managed to resolve the problem on your own, we always strive to get back to customers promptly and devote ourselves fully to sorting out any troubles you encounter.
Hope your device keeps working flawlessly going forward, and thanks a lot for your recommendation!
The devices are solid until you have a problem, support is unreliable, slow and unhelpful. My device, a tbox uhd, stopped working after 5 months, contacted support and after a couple of weeks finally got it working again, after another 6 months it stop responding again, this time it took me over a month to get proper support. Now, 4 months later, its paperweight again.
carlinkitcarplay.com 回复2026-07-28
Thank you for sharing your experience. We need to understand the situation clearly to find the cause of the problem and its solution. We sincerely apologize for any inconvenience caused.
Great experience with support and customer service with a special shout out to Rita who facilitated the 3 stage firmware update on my carlinkit 5.0 and (after disabling the dual android auto app in samsung app list) ultimately fixed the connection to my car.
carlinkitcarplay.com 回复2026-07-28
We really appreciate your kind review! Happy to know Rita helped complete the 3-stage firmware update, and disabling the Dual Android Auto app fixed your connection issue with Carlinkit 5.0.
Wish you a smooth experience ahead, and don’t hesitate to contact support if you need help later.
I googled the best Apple play device and this one came up as the best and the fastest. This is not my experience at all. It is super slow to boot up. I mean, I start my car, open the garage, reverse out to the street travel down to the main road and it just kicks in-easy 2 minutes plus. I emailed support, they had me change some of the settings which made no difference. And now this week it has failed to boot at all at least 4 times. And lastly it is not clear in the video how big this item actually is. My last one simply plugged into the USB port and was quite unobtrusive. Would not purchase again.
carlinkitcarplay.com 回复2026-06-28
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, and we are genuinely sorry to hear that your experience with our product did not meet your expectations.
We completely understand your frustration regarding the slow boot-up time and the recent startup failures. This is definitely not the experience we aim to provide, and we would like to look into your case more thoroughly.
To help us better understand and resolve the issue, we kindly ask you to reach out to our dedicated support team directly at:
[email protected]
Our support specialists will be able to review your device logs, check your settings, and provide personalized assistance. If the unit is found to be defective, we will do our best to offer a suitable solution, whether through troubleshooting, firmware updates, or replacement options.
Again, we sincerely apologize for the inconvenience you've experienced. Please don't hesitate to contact us at the email above, and we will do our utmost to make things right.
Carlinkit Support
My Carlinkit works great, however, I needed help getting it set up properly. Rita, in the tech support department immediately told me how to do that and now I am 100% happy with my Carlinkit product. Thanks Rita!!
carlinkitcarplay.com 回复2026-06-28
Thank you so much for your wonderful review! We’re thrilled to hear Rita helped you set up your Carlinkit smoothly and you’re fully satisfied with our product. Your kind words mean a lot to us. Wish you a pleasant driving experience all the time!
Hardware failure after 9 months & endless support loop
I purchased the Carlinkit Mini Ultra in July 2025. The device worked for 9 months but then suffered a complete hardware failure (solid blue light, no wireless signal). I contacted support multiple times via their official channels (emails on May 25th and June 8th). Instead of honoring their advertised 12-month warranty, the different support channels just pass the responsibility to each other, claiming they cannot process warranty cases. Very disappointing after-sales service.
UPDATE: Following the merchant's public response below, I contacted their support. They offered a replacement unit but required me to pay a $22 shipping fee. When I pointed out that this fee is almost equal to the device's current retail value (approx. €20), the offer was reduced to $15. Because paying a shipping fee for a justified warranty claim on a low-value item is economically impractical, I requested a full refund instead. Unfortunately, the support team has stopped responding to this request. The actual handling of the warranty claim remains unresolved.
carlinkitcarplay.com 回复2026-06-28
Thank you for sharing your experience with us, and we sincerely apologize for the frustration you’ve encountered. Please know that we take this very seriously, and this is not the level of service we strive to provide.
To ensure your case is handled properly and without further delay, we kindly ask you to reach out directly to our dedicated support team at: [email protected]
Thank you so much for this amazing review! ⭐ Coco will be absolutely delighted to hear that her service made such a positive impression on you. Providing immaculate service to our customers is what we strive for every day, and feedback like yours truly motivates our entire team. Thank you for choosing us, and we can't wait to assist you again in the future!
I was having trouble with the sound not playing. Estella got back to me right away and helped solve my problem. Top notch service.
carlinkitcarplay.com 回复2026-06-28
Thank you so much for your kind words! We're truly delighted to hear that Estella was able to assist you promptly and resolve your sound issue.
Our team takes great pride in providing fast and effective support, and it means a lot to us that you took the time to share your positive experience. We'll be sure to pass along your feedback to Estella — she'll be thrilled to know that she made a difference.
If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
I have been using the Tbox plus for almost 5 years without any issues then one day it could not boot. I contacted carlinkit customer service and got my problem sorted out. Thank you "Rita" and wish all the best for you.
carlinkitcarplay.com 回复2026-06-28
We highly appreciate your long-term recognition and kind feedback. Happy to resolve your device boot problem for you. Thanks for sticking with Carlinkit all these years, best wishes to you too!
What a great experience to be supported by COCO. An update failed on my device, which bricked it, and with the help of COCO I managed to restore my device within a few hours. Keep up the good work.
carlinkitcarplay.com 回复2026-06-15
Thank you so much for sharing your wonderful experience! 🌟 We're thrilled to hear that CoCo was able to help you restore your device so quickly after the failed update.
Providing fast and effective support is exactly what we strive for, and your kind words truly motivate our team to keep doing what we do. If you ever need anything else, we're always just a message away. Wishing you many smooth rides ahead! 🏍️
Best Regards,
Carlinkit Carplay team
I purchased a Tbox from them about 2 years ago. Has worked great. Recently just stopped working. I contacted them, CoCo emailed me back the same day and told me what I needed to do to get it back working. She was very helpful. I’m very pleased with my purchase from them.
carlinkitcarplay.com 回复2026-06-15
Thank you so much for your wonderful review and for being a loyal customer over the past 2 years! 🌟 We're thrilled to hear that CoCo was able to help you get your Tbox back up and running quickly.
Providing reliable products and responsive support is what we strive for every day, and feedback like yours truly means the world to us. If you ever need anything else, we're just an email away. Wishing you many more safe and enjoyable rides ahead! 🏍️
Best Regards,
Carlinkit Carplay team
I selected the wrong version when placing the order, but Nikki noticed this and sent me the correct product. The customer service is excellent.
carlinkitcarplay.com 回复2026-06-15
Hi,
Thank you so much for your lovely compliment!🥰
It’s our pleasure to spot the version mistake and arrange the correct item for you. We always strive our best to deliver considerate service to every customer✨ Hope you have a smooth experience using the product!
They provide excellent support, even after five years! Thanks Coco
!
carlinkitcarplay.com 回复2026-06-10
Thank you so much for your wonderful review! 🌷 It truly means the world to hear that our support has continued to make a difference for you even after five years. Long-term customers like you are the heart of what we do, and it was my absolute pleasure to assist you. Please don't hesitate to reach out anytime — I'm always here to help! 😊
Best Regards,
Carlinkit Carplay team
Carlinkit product and suport team is amazing thank you for all👌
carlinkitcarplay.com 回复2026-06-28
Thank you so much for your incredibly kind words! We're absolutely thrilled to hear that you're happy with both our product and our support team.
It means the world to us that you took the time to share your experience. Our team works hard every day to deliver the best possible products and service, and feedback like yours makes it all worthwhile.
If you ever need any help in the future, don't hesitate to reach out — we're always here for you.
Excellent customer service! Rita was extremely helpful and professional. She provided me with the correct software update that completely fixed the compatibility issue with my Audi. The device works perfectly now. Highly recommended, thanks to Rita!
carlinkitcarplay.com 回复2026-06-28
Thank you so much for your wonderful feedback! We are thrilled to hear Rita helped you resolve the Audi compatibility issue with the correct software update, and that your device is now working flawlessly.
It’s our pleasure to offer reliable technical support to every buyer. We appreciate your recommendation and hope you enjoy your device for a long time.
Excellent Products, and Great Support Team.
Coco is support representative who greatly helped me. Very supportive and responsive.
A+++++++
carlinkitcarplay.com 回复2026-06-01
Thank you so much for your wonderful review! 🌟
It truly made our day. I'll be sure to pass your kind words along to Coco — she'll be thrilled to hear it! We're so glad we could help, and we look forward to serving you again. 😊
Best Regards,
Carlinkit Carplay team
I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread.
Thank you Coco for this great service.
carlinkitcarplay.com 回复2026-05-30
Thank you so much for taking the time to share your experience! 😊 We'll be sure to pass your lovely words along to Coco — she'll be thrilled to hear that her support made a difference. Providing fast, polite, and professional service is exactly what we strive for, and reviews like yours truly motivate our team. Thank you for your trust in Carlinkit! 🌟
I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entire memory. I reached out to customer support with no active warranty. Coco from support services immediately assisted in finding a solution, sent me the correct files and a tutorial on how to do the work. It is now back up and running better than ever. This is a company that stands behind its product and has superior customer support and service.
carlinkitcarplay.com 回复2026-05-29
Thank you so much for taking the time to share such a detailed and wonderful review! 🌟
It truly means the world to us to hear that even after years of use across multiple vehicles, your Carlinkit T-Box Plus is now running better than ever. Coco will be absolutely thrilled to read your kind words — she takes great pride in helping our customers, and feedback like this makes her day!
Best Regards,
Carlinkit Caprlay team
I bought the most expensive device available from Carlinkit in December 2024, the TBOX UHD.
It has had some issues after some months of normal usage, I contacted the support and they sent me a firmware update procedure, which fixed the problem. In the last month, 16 months after the purchase, the item has a continuous reboot issue. I contacted the support and nothing worked, so the device has hardware problems and the support said that it cannot be fixed because their warranty covers just 1 year, while product sold in the European community should come with 2 years legal warranty.
I noticed that many of their devices have the same issue, so it is a design defect. I will never buy again anything from them.
EDIT: A Carlinkit representative replied to this review inviting me to submit a request to the support, which I promptly did, but I got a reply inviting me to connect the device to the internet. They did not even read my email, because it is impossibile to connect to the internet in the time frame of 10 seconds, before it reboots again. The support service is worse than their products
carlinkitcarplay.com 回复2026-05-31
Apologies for the unpleasant experience caused by the continuous reboot failure of your TBOX UHD.
To verify your order purchase date and arrange targeted inspection & solution, kindly send your order ID, purchase receipt and fault description to our official mailbox: [email protected], we will follow up your problem promptly.
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