Hardware failure after 9 months & endless support loop
I purchased the Carlinkit Mini Ultra in July 2025. The device worked for 9 months but then suffered a complete hardware failure (solid blue light, no wireless signal). I contacted support multiple times via their official channels (emails on May 25th and June 8th). Instead of honoring their advertised 12-month warranty, the different support channels just pass the responsibility to each other, claiming they cannot process warranty cases. Very disappointing after-sales service. UPDATE: Following the merchant's public response below, I contacted their support. They offered a replacement unit but required me to pay a $22 shipping fee. When I pointed out that this fee is almost equal to the device's current retail value (approx. €20), the offer was reduced to $15. Because paying a shipping fee for a justified warranty claim on a low-value item is economically impractical, I requested a full refund instead. Unfortunately, the support team has stopped responding to this request. The actual handling of the warranty claim remains unresolved.