This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward.
However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
If I could give 0 stars I would. Site says product would ship in 1-3 business days. After over 3 weeks of going back and forth with this "company" (careful there are many sites claiming to be the legit Carlinkit company) they never sent out the product. I had to go through PayPal for a refund. Customer service rep "Sara" from China kept making excuses and promising it would ship in a few days but never did. Manager "Lily" from China got nasty over email and threatened me. I have all the emails saved for reference. Avoid at all costs.
carlinkitcarplay.com 回复2023-12-01
Thanks for your feedback, We will improve our after-sales service.
BTW, we have issued a refund for you. Keith 😉
Product didnt work out of the box, support is decently responsive and they took sometime but finally help me fix it.
It is not Very easy to setup device.
It is working fine for take 2 days now. Aftr it got setup it has been working as expected i m happy with the quality
carlinkitcarplay.com 回复2023-11-17
Thank you for your feedback, we will continue to improve our services. !
Not too expensive, easy to install and great support !
Very easy to install and the support is very reactive.
I had a little issue with some apps not showing the full part of the screen which were hidden by the navigation bar and they helped me in a few mails, very impressive :)
carlinkitcarplay.com 回复2023-11-14
Thank you for your positive feedback! We're glad to hear that you found our product easy to install and that our support team was able to assist you effectively. We appreciate your kind words and are here to help with any further questions or concerns you may have. If there's anything else we can assist you with, please feel free to let us know!
I can't say enough about their great support. T-box worked only 50% of the time. After several emails back and forth they sent me a new firmware that got the box much better boot times. It still takes up to 2 minutes before all is working. But once it is working it is a great add-on to my Ioniq 5.
carlinkitcarplay.com 回复2023-10-27
Hi Michael, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Any other questions, please feel free to contact us.
Support is very good but not excellent.
It would be nice to extend the support outside of Chinese working hours. They were able to help me resolving my issue but it took several email exchanges and several days (due to the difference in the timezone).
carlinkitcarplay.com 回复2023-09-23
Hello Vasileios，
We appreciate your feedback, and we apologize for any inconvenience you experienced due to the time zone difference.
We understand the importance of timely support, and we'll certainly take your suggestion into consideration to improve our support services.
We're glad to hear that our team was able to help you resolve your issue, and we'll continue to work on providing even better support in the future. Thank you for choosing our products and for sharing your thoughts with us.
Carlinkit Carplay Team
Bought a brand new car with only wired Android Auto and I was looking for a device so I could avoid the cable.
I stumbled upon the Carlinkit 4.0 and it worked great for a couple of weeks and the it wasn't detected by the cars multimedia system. I tried a lot of stuff and then wrote an email to the support team.
They responded within a couple of hours suggesting a lot of things, but nothing did the job. Finally I found the solution on their website, explaining how to connect to the dongle and update the firmware. After a couple of tries (I work with this for a living, but it's not just plain simple anyway) I managed to update it to the latest version and finally did a reset.
Now it has been working for several days in a row and I hope for it to maintain that stability.
I can recommend the Carlinkit 4.0 and their support team.
carlinkitcarplay.com 回复2023-09-21
Hi Henrik,
Thank you very much for your recommendation. We will not disappoint your trust.
Also, your feedback is invaluable to us, and we truly appreciate it.
Carlinkit Carplay Team
Till the support and adaptor works really well for me. hopefully will continue to work same in future also.
carlinkitcarplay.com 回复2023-09-11
Thank you for your review! Ashu, we're pleased to hear about your positive experience with us. Your feedback encourages us to maintain the high level of service and product that you deserve.
Nikki has been very helpful in solving probelms related to my box
carlinkitcarplay.com 回复2023-09-05
Dear Pratik,
We are glad to hear that we have been able to help you with resolving issues related to your box. If you have any more questions or need further assistance, please don't hesitate to ask.
Carlinkit Carplay Team
Ordered a carlinkit 2air through Amazon and connected it to a Skoda Superb 3V. Initially it showed up in the radio of the car only for a millisecond. After contacting the support team at carlinkit, the issue could be sorted out pretty quickly. It turned out, that the usb that was included in the box was not working correctly. After replacing this cable, the carlinkit dongle works like a charm, even with multiple phones.
carlinkitcarplay.com 回复2023-08-31
Hearing about your positive experience is truly rewarding for us. Thank you for sharing!
I have got this CPC200-Tbox Plus Android 12.0 8 days ago and i m using from it in my Tata Harrier Black Edition. Product is good, all working fine. there is need of some improvement on software side, like when a call coming during playing song from any music app like prime music, after disconnecting the call sound of music come from tweeter only, after restarting the app, it will sound properly.
Some improvement of interface also required.
there must be some arrangement are also made to close the app which are running in back ground to free up the RAM.
Thanks
carlinkitcarplay.com 回复2023-07-15
Hi Upadhyay,
Thank you for your feedback！
Thank you for your valuable comments, we will feedback to the technical department to strive to make the product better. We will strive to give you a better shopping experience in the future!
Please feel free to let us know if you have any further questions.
Carlinkit Carplay Team
If the product is faulty they won't replace or refund it
The product didn't I reach out to the support team and they completely disengaged despite repeated emails. They re-engaged with me after my poor review on Trust pilot. You can see their reply below.
The team briefly engaged with me and then stated "Due to the extended duration since your purchase, your box cannot be repaired."
Carlinkit offered me a 20% discount on my next purchase. As you can imagine 20% discount on a product that hasn't worked wasn't too appealing.
What adds insult to injury is that the carlinkit team drove that "extended time" by completely ignoring me.
The product may work but if it doesn't the team won't help you.
carlinkitcarplay.com 回复2023-07-13
Hi Evan,
I apologize for not meeting your expectations. We will continuously strive to improve our service quality and aim to provide you with better assistance in the future.
Carlinkit Carplay Team
Initially, I could not get the product working following the provided instructions. I took config screenshots and sent them to the company's support email (which wasn't provided in the instructions). They replied in a few days and their suggestion worked and I was able to get it working. I'm sure the issue I had is common and the provided instructions could benefit from the inclusion of such tips to avoid customer support communication. The product works well enough and as expected.
carlinkitcarplay.com 回复2023-06-15
Dear Chris Johnson
We appreciate your kind words and are glad to hear that you were able to get the product working with the assistance of our support team.
We strive to provide a smooth and hassle-free experience for our customers, and your feedback helps us improve our products and services. We're delighted to know that the product is now functioning well and meeting your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help.
Carlinkit Carplay Team
I’m half happy about Carlinkit right now. The support was ok and the reps were nice and responsive, but it took me hours to figure out how to copy the new firmware over on an SD Card that needed to be manually held in to download the update. The support team was able to fix an issue where the Carlinkit would stretch on the Ford Bronco 12” screen and you couldn’t see the whole screen. Now you can see the whole screen of Carlinkit smaller with Apple CarPlay, but it is made smaller with a Ford menu bar on the right. Hoping they can figure it out so that this works to optimize the whole 12” screen soon!
carlinkitcarplay.com 回复2023-06-09
Hi Charles
Thank you for your positive feedback, we strive to provide excellent customer service and ensure that our products meet your expectations.
This issue of yours has been fed back to our technical engineers and we will be in touch with you as soon as we have the results.
If you have any further questions or need help in the future, please do not hesitate to contact us. We appreciate your business!
Carlinkit Carplay Team
Hi,
The product works quite well with my TM3. The support is responsive and was able to solve my problem in a few days with a dedicated update.
carlinkitcarplay.com 回复2023-06-09
Hi Pierre
Thank you for your positive feedback! We strive to provide excellent customer service and ensure that our products meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business!
Carlinkit Carplay Team
Does not work on Tiguan, call the customer service, they don t provide any solution.
90 dollars gone...
carlinkitcarplay.com 回复2023-05-08
Hi Bouladham,
This is Nikki from Carlinkit Carplay Team.
We're sorry to hear that you've encountered a problem with our product. We want you to know that we apologize for any frustration or disappointment this may have caused you.
I am contacting you because I want to solve your problems with the product, can you tell me more about your problem?
Please rest assured that we will deal with your after-sales problem properly for you!
If you have any questions, please feel free to contact us ([email protected]) and we will reply to you within 24 hours
Looking forward to your reply.
Kind Regards,
Carlinkit Carplay Team
The product seems ok, just not compatible with my car even though I checked directly with them first (very annoying). Had to return at my own cost (even though it’s not actually compatible with my car). Still not received a refund and not holding my breath to be honest!
Updated May 23 - order number #CH2918 - returned Jul 22 - still not received a refund after chasing multiple times and even sending proof of delivery.
carlinkitcarplay.com 回复2023-05-08
Hi Andrew，
This is Nikki from Carlinkit Carplay Team.
I am very sorry for your bad shopping experience.
If you can, please provide us with your order number and we will check the status of your refund.
If you have any questions, please feel free to contact us ([email protected]) and we will reply to you within 24 hours
Best Regards，
Carlinkit Carplay Team
The item didn't work I reached out to the customer service team. They came back with a one word response and then ignored my several follow up emails. Very disappointing
carlinkitcarplay.com 回复2023-05-08
Hi Evan,
We're sorry to hear that you've encountered a problem with our product. We want you to know that we apologize for any frustration or disappointment this may have caused you.
We are also sorry for the bad shopping experience.
We are contacting you because we want to solve your problems with the product, can you tell me more about your problem?
If you have any questions, please feel free to contact us ([email protected]) and we will reply to you within 24 hours.
Or you can provide us with your email address and we can continue to communicate to solve your problem.
Please rest assured that we will deal with your after-sales problem properly for you!
Best Regards，
Carlinkit Carplay Team
(U2W Plus) Carlinkit 2.0 doesn’t work in my 2021 Skoda scala, when using the dongle, the microphone doesn’t work... and support tried sending new firmware to me 10 times, and the only thing that changed was that startup connection got unstable. And since i asked for my money back the 14. Of May, there have been total radiosilence from them, i don’t recomend buying anything from them.
carlinkitcarplay.com 回复2023-05-08
Hi Michael,
We're sorry to hear that you've encountered a problem with our product. We want you to know that we apologize for any frustration or disappointment this may have caused you.
We are also sorry for the bad shopping experience.
We are contacting you because we want to solve your problems with the product, can you tell me more about your problem?
If you have any questions, please feel free to contact us ([email protected]) and we will reply to you within 24 hours.
Or you can provide us with your email address and we can continue to communicate to solve your problem.
Please rest assured that we will deal with your after-sales problem properly for you!
Best Regards，
Carlinkit Carplay Team
Never order a device here. I paid for the item and paid for fast shipping. I ended up being sent by the slowest postal service in China. As a result, the product is lost and the support service does not respond
carlinkitcarplay.com 回复2023-05-08
Hi there,
We are sorry for the bad shopping experience.
We are contacting you because we want to solve your problems with the product, can you please tell us the order number?
Or you can provide us with your email address and we can continue to communicate to solve your problem.
Please rest assured that we will deal with your after-sales problem properly for you!
Best Regards，
Carlinkit Carplay Team
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