This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
以上内容由商家自行提供，未经平台核实。carlinkitcarplay.com（carlinkitcarplay.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 260 条用户评价，属于车辆与交通分类，口碑良好。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Fast turn around time and knowledgeable solution by Coco
Thank you for your feedback! We're glad to hear that we provided a fast turnaround and knowledgeable solution. If you have any more questions or need further assistance, feel free to let us know!
Excellent customer service. Rita quickly sorted a problem of my own making. Thank you.
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
Hello I drive an Aiwys U5. After 4 failed attempts, I have now bought the CarlinKit Android 13.0 Tbox Ambient. This kit is the first one that works. I had two small problems, but they were solved very quickly and very kindly by the support, his name is Estella... Thanks a lot to Estella. Here are the problems I had. 1. I needed a time delay for the start so that the Aiways U5 could start first and 30 seconds later the CarlinKit Android 13.0 Tbox. 2. The SIM card was not recognized, black screen. Estella wrote to me that I should deactivate the PIN of the SIM card. I did that and the CarlinKit Android 13.0 Tbox Ambient is the first box that works in my Aiways U5 and 100%. I am totally thrilled with the box, the support and Estella! Best wishes Peter Thalmann Hallo ich fahre einen Aiwys U5. Nach 4 Fehlversuchen habe ich mir nun das CarlinKit Android 13.0 Tbox Ambient gekauft. Dieses Kit ist das Erste welches Funktioniert. Ich Hatte noch zwei kleine Probleme, die wurde aber sehr schnell und sehr freundlich vom Support gelöst, sein Name ist Estella...Tausend Dank an Estella. Hier meine Probleme die ich hatte. 1. Ich brauchte eine Zeitverzögerung fur den Start, damit erst der Aiways U5 starten konnte und 30 Sekunden später die CarlinKit Android 13.0 Tbox. 2. Die SIM-Karte wurde nicht erkannt, scharzer Bildschirm. Estella schrieb mir das ich den PIN der SIM-Karte deaktivieren soll. Das habe ich gemacht und die CarlinKit Android 13.0 Tbox Ambient ist die erste Box die in meinem Aiways U5 funktioniert unzwar 100%ig. Ich bin total begeistert von der Box, dem Support und Estella ! Gruß Peter Thalmann
We are deeply grateful for your wonderful review. It's always a pleasure to know that our efforts in providing service have paid off and made a positive impact on you. Your satisfaction is our top priority, and we truly value your feedback. Thank you for choosing us, and we hope to continue to meet and exceed your expectations in the future.
Very quick and efficient support from the company!
Thank you for your recognition! We'll keep striving to provide excellent service.
Coco provided me with updated firmware for my v3 Carlinkit device. Customer service was speedy and efficient. Thanks!
Thank you so much for your positive feedback! We're really glad to hear that we were able to provide you with the updated firmware for your v3 Carlinkit device quickly and efficiently. Your satisfaction is what drives us to keep improving our service.
Thank you very much for the prompt resolution to my problem and very good service from Rita
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
Very good support. I had an issue and Nikki sent me a firmware upgrade that fixed the issue. Very impressed with the performance of the TBox product.
Tank you so much for your positive feedback! We're overjoyed to hear that Nikki's assistance and the firmware upgrade resolved your issue. Our team always aims to provide excellent support to ensure the best experience with our TBox product. Your satisfaction is our top priority, and we'll continue to maintain and improve our products and services.
Great support!!! Thanks Coco for you help! 100% recommend!
Thank you so much for your kind words! I'm glad I could help. If you need any further assistance in the future, feel free to reach out. Your recommendation means a lot to me!
Had a problem and Nikki rapidly provided a firmware upgrade that cured the issue. Very impressed with the performance of the TBox product.
we are so glad to hear that the firmware upgrade solved your problem. Thank you for your recognition of the TBox product. We will keep providing high - quality service.
BEST customer service EVER. Nikki is amazing, very knowledgeable and just awesome. Thank you!!!
Thank you so much for your kind words! We're thrilled to hear that Nikki provided such an amazing experience. Your feedback means a lot to us!
Rita solved problem with respect to unit not working, although it did require and additional purchase at extra cost after the initial advice did not resolve issue. It Seems Isuzus require the additional power supply for unit to work
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
Carlinkit does exactly what they said it would do, a more informative guide would be nice, but I was able to work it all out. I had to borrow a SIM card from my iPhone to get it to find the internet and down load an app I needed, once that was done I was able to connect to a forward facing camera. There are many preloaded apps that I would never use in a car, so those will need to be removed. I did contact help support, and Coco was able to get me the answer in about 24 hours even though it was a weekend.
We're glad you had a positive experience with us. Your feedback helps us to continually improve. If there's anything specific we could have done better, please let us know. We look forward to serving you again soon!
Coco was great with her quick response getting back to me and her professionalism. I appreciate it would do business with you again in the future and pass it on to my friends. Sincerely. Michael Lee Southwick
We are deeply grateful for your support and encouragement. We will continue to improve ourselves and strive to provide more customers with even higher-quality services.
While you may think you’re dealing with a company in the US, they are actually Chinese. Not a problem if the unit works fine, however I have had 2 faulty ones which continuously disconnected from CarPlay. I returned the last one to their address in China on the 28/3/24, and as of 20/6/24 I still haven’t received a refund. After almost 3 months they say that the package hasn’t arrived even though I paid €20 in postage to include tracking. Their customer service is appalling. UPDATE: It’s 12 days since the reply below stating that a refund has been organised, yet nothing has been received as yet!! SECOND UPDATE This company have NO intention of refunding me, despite blatantly lying in their reply that this was already organised. Having waited 15 days to receive a refund following their reply, I contacted them again, and got a reply to say that they still haven’t received the package which I posted in March, so there’s no refund being processed. As the title says: Avoid at all Costs. Their customer service is a disgrace.
We apologize for the inconvenience you've experienced with your returns and the delay in processing your refund. We have indeed arranged all the refund. You may just check your account and we shared the screenshoot of the refund with you!
I bought a T Box Ambient which worked, albeit with bugs and poor performance, for a few months and then died. Online support were reasonably responsive but nothing they suggested worked. Eventually I agreed to return the device and online support agreed to cover the cost of return postage. On sending the device the cost of postage was indeed refunded to me very quickly. I was impressed. When the refund for the device eventually came, they had subtracted the cost of postage. Subsequent emails asking for an explanation and refund have been ignored. I also have a couple of other wireless carplay devices from carlinkit, and they often freeze up. I can’t be bothered to deal with them any more, so I’ll be trying a different brand from now on.
Their site is a scam. Ordered their product in March 2024. April asked where it was, they said they didn’t ship it because they wanted to make sure I got the right item. Nothing arrived. May, comes. Nothing shipped and I email them multiple times. They finally respond saying it was shipped but it was stuck. A day later they said it was returned to them by courier. They then say they’ve sent it again. Two weeks later, we’re almost in June and courier shows they never received the item and only a label was generated. I honestly thought this was a good company but they’re either scammers or they have the worst service in the world. The person who’s been emailing me is named Nikki and until I get the item or a refund, they’re 1 star.
I've just confirmed that our warehouse team overlooked re-sending your order. Do you still require the item? If so, I'll arrange for it to be shipped out immediately. If you no longer need it, I can proceed to cancel your order right away. looking forward to your reply.
Sara was good. However the one day later for responses and being in the evening my time was annoying. I'm still not fully satisfied but it is done with now. This company being in China really makes everything difficult.
Hello Sir, Sorry for the inconvenience caused to u. Please be assured that we will reply customer within 1 to 3 working days. Thanks a lot for choosing Carlinkitcarplay Have a blessed day Carlinkit Carplay Team
Purchased the CPC200-Tbox Plus Android 13.0 Internet AI Box-Wireless Apple Carplay&Android Auto 5 days back and was working superb but not sure some updates were pushed and its no longer connecting to my car infotainment system. Trying to plug in and plugnout also doesnt work. Appreciate prompt assistance!!!
I apologize for the inconvenience you're facing with your CPC200-Tbox Plus. I understand the frustration when updates affect the device's performance. We are communicating this issue by email. Carlinkit Carplay Team
A terrible buying experience! Some shipping problems occurred, and the box did not work. I sent it back at my own cost, but they didn't reimburse me even though they promised they would. Get away from this company and Chris, the company's contact.
Hi Sebastian According to the information we have, we did not find your order in our system, so we believe that you may have made the purchase from a third-party platform that is not affiliated with us, such as Amazon, eBay, AliExpress, and similar platforms. According to our company's policy, we can only provide after-sales service to customers who placed their orders directly on carlinkitcarplay.com. Please find the distributor where you bought the product for help. Carlinkit Carplay Team
Aman, thanks for your positive feedback and kind words, With your encouragement, we will continue to work hard to provide customers with better services and products! .😊
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