This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward.
However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
Thank you Nikki...a very prompt, helpful and courteous reply...
Excellent service and backup.. 😀..Mike.. xx
I'm on hols at the mo so haven't tried the fix but it's nice to know I have more help of needed.. 😀
carlinkitcarplay.com 回复2025-02-07
You're very welcome! I'm glad to hear that you found my reply prompt, helpful, and courteous. It's our pleasure to provide excellent service and support.
I hope you're having a wonderful holiday! When you get a chance to try the fix, I'm here if you run into any further issues. Enjoy the rest of your time off!
Still support their product 3 years after purchase
3 years after purchasing my Carlinkkit v2 I contacted support because I was having an issue with updating. Estella Was very quick to respond with the necessary questions and provide the firmware with instructions.
The product has been rock solid for daily use but started to have a few rare issues with freezing after both IOS 18 and my car updated. The latest firmware provided fixed these issues. Thank you!
carlinkitcarplay.com 回复2025-01-23
We are extremely delighted to hear your positive comments on our Carlinkit. Your praise means a great deal to us and serves as a huge encouragement to our entire team.
Ensuring seamless long - term usage for our customers has always been our top priority. We are committed to continuously improving our products and services to meet and exceed your expectations. If you encounter any issues or have any suggestions in the future, please feel free to contact us.
Thank you again for choosing our product and for taking the time to share your feedback with us. We look forward to serving you in the days to come!
Great product and awesome follow-up by Rita. I was concerned about how long it was taking to arrive, but Rita reassured me it was on its way and she was right.
carlinkitcarplay.com 回复2025-02-06
Thank you for your kind words! We're delighted you're happy with our product and Rita's support. Your satisfaction is our top priority.
Thank you Estella for helping me with a firmware issue that affected my CarPlay. Now my journeys with the AI Box can be smoother and trouble free. She worked relentlessly to find the issue and offer a fix.
carlinkitcarplay.com 回复2025-01-23
We are deeply honored by your praise and extremely glad to hear that Estella was able to resolve the firmware issue affecting your CarPlay. Ensuring that you have a problem - free experience with our AI Box is precisely what we are striving for. If you encounter any other issues or have any ideas on how we can further enhance your experience, please feel free to contact us at any time. Your satisfaction is our top concern, and we will always be here to assist you. Thank you again for choosing our product. We look forward to continuing to support you in the future.
Got 1st one and even with the circumstances they worked tirelessly to lhelp me activate till w replacement came. Questions big or small they helped and being a tech by trade the interaction ls have been amazing. They don't do like others and delay responses till warranty runs out they talk back and forth like we been known each other for years which is nice
New customer as I have tried other clones that were cheap and stopped working in a month. This not only speedy but feels good to know a good name stands behind it to do all the work required to keep these workingb
carlinkitcarplay.com 回复2025-01-22
Thank you so much for your kind words and the detailed feedback! We're thrilled to hear that you've had such a positive experience with our team and our product. Our goal is always to provide top - notch service and support, no matter what challenges may arise.
We're glad that our efforts in helping you with the activation and addressing your questions have been recognized. We truly value every customer and believe in building long - term relationships based on trust and communication.
We're also happy that our product has met your expectations and has proven to be a better alternative compared to the cheap clones you've tried before. We've put a lot of effort into ensuring the quality and performance of our product, and it's rewarding to know that it shows.
If you ever have any other questions or need further assistance in the future, don't hesitate to reach out. We're here for you!
Nikki and her team provided prompt and efficient service and my issue was resolved within minutes.
I strongly recommend Carlinkit devices for reliable Apple CarPlay or Android Play.
carlinkitcarplay.com 回复2025-01-22
Thank you so much for your kind words and high recommendation! We're delighted to hear that Nikki and the team were able to provide you with prompt and efficient service, and that your issue was resolved quickly.
At carlinkit carply, we strive to ensure that every customer has a seamless experience with our Carlinkit devices. Whether it's for a smooth Apple CarPlay or Android Auto connection, we're committed to delivering reliable products and top - notch customer support.
Your feedback not only motivates us but also helps other potential customers make informed decisions. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help.
I recently received exceptional customer service from Rita at Carlinkit. She was incredibly attentive, helpful, and ensured my after-sales experience was smooth. She promptly addressed all my concerns and provided clear instructions on how to resolve my issue. Thank you for your outstanding support.
carlinkitcarplay.com 回复2025-02-06
Thank you so much for taking the time to share your positive experience with Rita and our customer service team at Carlinkit. We are thrilled to hear that Rita provided you with exceptional support and made your after-sales experience smooth and satisfactory.
At Carlinkit, we strive to deliver the highest level of service to our customers, and it's always rewarding to hear when our team members, like Rita, go above and beyond to assist. Your kind words have been shared with Rita and the rest of the team, and they serve as a great motivation for us to continue improving our services.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
I bought a carlin 5.0 on amazon and it has worked perfectly for over a year for my 2019 Honda Odyssey. I recently stopped working and contacted Carlin customer support. The team is very helpful and responsive. I updated the device's firmware easily and it worked like a charm again
carlinkitcarplay.com 回复2025-01-14
Thank you for sharing your story! It's great to know that our Carlin 5.0 was a reliable companion for your 2019 Honda Odyssey for so long. We understand how frustrating it can be when a product stops working, and we're happy that our team could turn things around. If you have any other thoughts, suggestions, or if you'd like to explore any additional features of the Carlin 5.0, feel free to let us know. Safe travels!
Nikki has been amazing. She suggested the 5.0. She eased my mind about it. The unit arrived and I was able to set it up in less than 2 minutes. Thanks Nikki. You're the best!
carlinkitcarplay.com 回复2025-01-09
It's great to hear that you're so satisfied! I'm glad I could help. If you have any issues during the subsequent use, or if you have other needs, feel free to contact me at any time. Have a great time using it!
Why wife got me a CarPlay adapter for Christmas. I had some issues with it and reached out to support. Coco wrote me back and provided some easy to follow instructions that solved the problem. It works like a champ now!
carlinkitcarplay.com 回复2025-01-11
Thank you so much for your kind words! We're thrilled to hear that the CarPlay adapter is working perfectly now. It's always a pleasure to assist you, and we're glad we could provide helpful instructions to resolve the issue. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Enjoy your trouble-free experience with the adapter, and have a wonderful day!
They have a great support team. Estella helped me to get my device working again. Thank you.
carlinkitcarplay.com 回复2025-01-15
We sincerely appreciate your kind words. Your positive review not only validates our efforts but also encourages us to strive for even higher standards. If you have any further needs or suggestions, please feel free to let us know.
Purchased the Carlink Kit about two years ago. The boot process took about 2 minutes which was very annoying. Contact support and Nikki responded promptly, then tech support pushed a new firmware package which solved the problem. Last week I had issues audio being broken....and again, Nikki came to the rescue. Again with quick response and detailed instructions which led to success in fixing the problem. Excellent service!!!!
carlinkitcarplay.com 回复2025-01-09
Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to hear that Nikki and our tech support team were able to assist you effectively, not just once but twice.
We strive to provide the best possible service to all our customers, and feedback like yours serves as a great motivation for us to keep up the good work. If you encounter any other issues or have any further needs in the future, please don't hesitate to reach out. We'll be here to ensure you continue to have a seamless experience with our Carlink Kit.
I met fw update issue however team supported a lot via email then solved this very quickly! Really appreciate good support:)
carlinkitcarplay.com 回复2025-01-02
We are extremely glad to hear that our team was able to assist you promptly in resolving the firmware update issue. Your satisfaction is our top priority, and we are committed to providing high - quality support to all our customers.
If you encounter any further problems or have any questions in the future, please do not hesitate to reach out to us. We will continue to do our best to ensure your experience with our products is seamless.
Thank you for your kind words and for choosing our products.
Fantastic Rita was able to assist getting my Tbox up and running in a matter of a few emails.
carlinkitcarplay.com 回复2024-12-27
We are overjoyed to hear that Rita provided you with such excellent service and was able to get your Tbox up and running so quickly! We take great pride in having a team like Rita who is dedicated to resolving our customers' issues efficiently. Your satisfaction is our top priority, and we'll make sure to pass along your kind words to Rita. If you have any further questions or need additional assistance, don't hesitate to reach out to us.
Thank you for responding very quickly and resolved my queries
carlinkitcarplay.com 回复2024-12-16
You're welcome. We always strive to provide prompt and efficient service to our customers. If you have any further questions or need assistance in the future, don't hesitate to reach out to us.
I really would like to give a special thanks to ( Estella ) for his support and help to solve the problems I faced
carlinkitcarplay.com 回复2024-12-12
We are truly delighted to receive your kind words. Your satisfaction is our greatest motivation. We will continue to strive for excellence and provide you with even better service and products in the future. Thank you again for choosing us!
The TBox Plus greatly enhances the built-in radio. I bought it with Android 11. There are now updates only for Android 12 and 13 devices. Estella from support gave me all the files and instructions to flash the device to the latest Android version. Thank you
carlinkitcarplay.com 回复2024-12-12
Thank you so much for your wonderful feedback. We always aim to offer top-notch service to our customers, and it's rewarding to know that we have met your expectations. We'll keep up the good work and look forward to serving you again.
Very good 👍 fast delivery and installation very isey
carlinkitcarplay.com 回复2024-12-05
We are extremely glad to hear that you are satisfied with our fast delivery and easy installation service. Your positive feedback is a great motivation for us. If you have any further questions or need any assistance in the future, please don't hesitate to let us know. We will always be here to serve you.
Nikki help resolve a delivery problem and should be treated as a valued employee.
carlinkitcarplay.com 回复2024-12-02
We are very glad to hear that Nikki has been of great assistance in resolving the delivery problem. We always strive to provide excellent service and Nikki is indeed a valuable member of our team. We will continue to ensure that our customers' concerns are addressed promptly and effectively.