This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward.
However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
Initially the carlinkit autobox had issues connecting to android auto in renault 2024 koleos. I reached out to the customer service and Nikki immediately sent the update with clear instructions and the device works like a gem.
Thankyou carlinkit and Nikki for the swift response
carlinkitcarplay.com 回复2025-04-24
We're delighted to hear that Nikki's quick action and clear instructions resolved the connection issue for your Renault Koleos! Your satisfaction is our top priority, and we're thrilled the device is now working perfectly. Thank you for choosing Carlinkit, and feel free to reach out if you need anything else.
Fast response and the information provided was correct. Thank you!
carlinkitcarplay.com 回复2025-04-24
Thank you for your kind words! We're thrilled to hear that our quick response and accurate information met your expectations. Looking forward to assisting you again!
Coco provided excellent service An OTA upgrade bricked my carlinkit box…
An OTA upgrade bricked my carlinkit box and Coco was wonderful in helping me fix it. I do recommend taking videos as it helps them help you faster. Its never easy with situation I had going on but my service was second to none. Highly recommended.
carlinkitcarplay.com 回复2025-04-17
We are extremely delighted to hear that we were able to assist you in resolving the issue with your bricked Carlinkit box after the OTA upgrade. Your recommendation means a great deal to us. We're always committed to providing top - notch service, and we're glad that our efforts met your expectations.
Taking videos is indeed a very helpful way for us to understand and troubleshoot problems more efficiently, so we appreciate you sharing this tip. Thank you for your kind words and for highly recommending us. If you encounter any other issues in the future, please don't hesitate to reach out. We're here to ensure you have a seamless experience with our products.
Totally unreliable company. I ordered Hardware which did not work as described. Therefore I send the Hardware back on my own costs.
Company reply : we did not receive the returned Hardware.
Therefore no refund.
My recommendation, don‘t order anything from this company.
carlinkitcarplay.com 回复2025-04-24
We're deeply sorry to hear about the extremely frustrating experience you've had with us. Your feedback has highlighted significant areas where we've fallen short, and we take your concerns very seriously.
We understand how disappointing it must have been to receive a product that didn't meet your expectations, and that you had to bear the cost of return shipping. The issue with the non - receipt of the returned hardware is concerning, and we're currently launching an immediate internal investigation to trace the package and clarify what went wrong.
Customer satisfaction is at the core of our values, and we sincerely apologize for letting you down.
I received great customer care from Rita when unable to access the backend settings!
carlinkitcarplay.com 回复2025-04-30
We'll make sure to pass on your praise to Rita, and we hope you'll continue to enjoy using our products or services. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Nikki got me to a solution very quicky. Clear instructions, easy to follow, fixed my issue.
carlinkitcarplay.com 回复2025-04-24
We're overjoyed to hear that Nikki resolved your issue promptly with clear instructions! Your positive feedback means a lot to us. If you need further assistance, don't hesitate to reach out.
Estella was fantastic. I had issues connecting my device, but Estella walked me through updating the firmware and now everything works well
carlinkitcarplay.com 回复2025-04-15
Thank you so much for taking the time to leave us such a glowing review. Your positive feedback is not only highly appreciated but also serves as a great motivation for our entire team. We are committed to maintaining the high - quality standards you've experienced and look forward to serving you again in the future.
Nikki helped us fast and efficiently, directly to the solution we needed. Top rated assistance.
carlinkitcarplay.com 回复2025-04-24
Thank you so much for your kind words! We're thrilled that Nikki could assist you quickly and effectively. Your satisfaction is our priority, and we're glad we could meet your expectations. If you ever need further help, we're here for you.
The employee Coco helped me a lot because I was already doubting whether the product would work. With his step-by-step help and the precise images I received, I finally managed to connect my device. Thank you so much, Coco, for everything. 5 stars.
carlinkitcarplay.com 回复2025-04-17
We are truly elated to hear about your positive experience with our assistance. His dedication to helping customers like you is exactly what we strive for in our service team. It's wonderful that you were able to successfully connect your device with his help.
Your 5 - star rating is a great encouragement to our entire company. We aim to ensure every customer has a seamless experience with our products, and we're glad we could turn your initial doubts into satisfaction.
If you encounter any other questions or need further support in the future, please don't hesitate to contact us. We'll be more than happy to assist you.
Thank you very much for your kind words. We’re committed to providing top - notch service. If you need any further assistance, please don’t hesitate to reach out.
My Carlinkit decided to go into the dreaded product activation/demo mode rendering it useless so I reached out to customer support. Estella from customer support was very responsive, super helpful and was able to reactivate my Carlinkit! Thank you so much for the help, Estella!!
carlinkitcarplay.com 回复2025-04-02
Your review made our day! We're over the moon to hear that you love our service. Thank you for being such a great customer and for sharing your experience with us. We can't wait to serve you again in the future!
Estella helped me in sending device back for GPS not working and some other minor glitches. She corresponds in a prompt matter! Very good. Now waiting for Device to return.
carlinkitcarplay.com 回复2025-03-25
We sincerely appreciate your positive feedback regarding our after-sales support. We strive for excellence in customer service, and your review validates our efforts. Should you encounter any further issues or have any questions in the future, our team is fully committed to providing the same level of prompt and effective assistance.
Needed to update the firmware on my Carlinkit 4.0 and could not get connected via a browser. Contacted customer service and Rita sent a link that explained how to connect in a much clearer way than the manual.
I was able to update the firmware, and it resolved my constant power cycling issue.
carlinkitcarplay.com 回复2025-03-28
At Carlinkit, we’re committed to providing reliable products and responsive support, and your feedback truly motivates us to keep improving. If you ever need further assistance or have questions, don’t hesitate to reach out—we’re always here to help!
great assistant with esstla . everything is working perfectly.
Thanks
carlinkitcarplay.com 回复2025-03-20
Thank you so much for your kind words! Your positive feedback means the world to us. We're thrilled that you're satisfied with our service. It's customers like you that inspire us to keep delivering excellence. If you ever need anything else or have suggestions for improvement, don't hesitate to reach out.
The devices are just great.
I had an issue in which my android one stopped working but the customer service helped me a lot resolving the issue in very little time. A sincere thank you to Rita, she had a lot of patience!
carlinkitcarplay.com 回复2025-03-28
At Carlinkit, we’re committed to providing reliable products and responsive support, and your feedback truly motivates us to keep improving. If you ever need further assistance or have questions, don’t hesitate to reach out—we’re always here to help!
I contacted support because I was starting to have problems with my device.
Rita was perfect ! 😀
She guided me to make the firmware updates and above all she was very, very quick to help me !
Thanks again
carlinkitcarplay.com 回复2025-03-28
At Carlinkit, we’re committed to providing reliable products and responsive support, and your feedback truly motivates us to keep improving. If you ever need further assistance or have questions, don’t hesitate to reach out—we’re always here to help!
I bought a CarlinKit Wireless CarPlay Android auto Mini Box Adapter For Tesla Model 3/X/Y/S CarPlay Wireless Activator Navigation Spotify Siri iOS16 New for my new Tesla Model 3. Everything was working fine until it stopped working :-). I called the official carlinkit.store website, which responded immediately and offered me the solution, as an update of the device was necessary. Rita sent me a tutorial with the steps required for the update. After I did this, the device works great and I have had no more problems. Thank you Rita!
carlinkitcarplay.com 回复2025-03-28
Thank you so much for taking the time to share your experience with the CarlinKit Wireless CarPlay Adapter for your Tesla Model 3! We’re thrilled to hear that the device is now working perfectly after the update and that Rita could assist you promptly.
At Carlinkit, we’re committed to providing reliable products and responsive support, and your feedback truly motivates us to keep improving. If you ever need further assistance or have questions, don’t hesitate to reach out—we’re always here to help!
Product received and when installed it was like a blurry image I was contacted nikki who did a great job and resolved my issue. I am really happy with carlin as they resolved my issue and the hardware is working smoothly.
carlinkitcarplay.com 回复2025-03-14
We are extremely glad to hear that Nikki was able to assist you effectively and that the issue with the blurry image has been resolved to your satisfaction. Thank you so much for your kind words and for taking the time to share your positive experience.
Our team is dedicated to providing top - notch customer service and ensuring our products function flawlessly. If you encounter any further issues or have any suggestions for improvement in the future, please do not hesitate to reach out to us. We look forward to serving you again and hope you continue to enjoy smooth usage of our hardware.
The device is great and fast and you can download any application. It is really worth buying and trying.
carlinkitcarplay.com 回复2025-03-07
Thank you so much for your glowing review! We're extremely delighted to hear that you're enjoying the device. Your satisfaction is our top priority, and it's wonderful to know that the speed and app - downloading flexibility have met your expectations. If you come across any new features you love or have any suggestions for improvement, please don't hesitate to share. We hope you continue to have an excellent experience with our product!
Product does what it says. When issues come up support is quick and efficient.
carlinkitcarplay.com 回复2025-03-07
We truly appreciate your kind words! It's our commitment to ensure that our product lives up to its promises, and we're thrilled that it has met your expectations. Our support team is always dedicated to providing prompt and effective assistance, and it's rewarding to know that their efforts have made a positive impact on your experience. If you encounter any new challenges or have ideas for how we can enhance the product further, please feel free to reach out. We're here to serve you and look forward to continuing to exceed your expectations.