This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward.
However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
I know the fact that i was shooting endless emails from my end on almost everyday basis. However, i was also observing that Estella was prompt and no where showed any leniency towards any communication sent from my end. I am myself working as a Customer Care - Operations Manager and i myself look for such employees who are serious about their customers. It is people like Estella due to which, despite the delay in shipment, the customers are able to gain trust on the brand and recommend the same to friends, family etc..
Kudos!!
Keep up the good work.
carlinkitcarplay.com 回复2025-03-06
Thank you so much for your kind words! We are truly delighted to hear that you are satisfied with our service. Your positive feedback means a great deal to us and serves as a huge motivation for our entire team. We strive to provide the best possible experience for all our customers, and it's rewarding to know that we have met your expectations.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Had an issue with the T2C adapter, Nikki provided very clear and prompt instructions how to resolve, very impressed.
carlinkitcarplay.com 回复2025-03-07
We're so glad to hear that Nikki was able to assist you effectively with the T2C adapter issue! Providing clear and prompt solutions is at the heart of what we do, and it's rewarding to know that our efforts have left a positive impression on you. If you ever run into any other issues or have questions about our products in the future, don't hesitate to get in touch. We're committed to ensuring you have a seamless experience with all of our offerings. Thank you for your support!
Good product and Quality.Fast response from support.
carlinkitcarplay.com 回复2025-03-06
Thank you for taking the time to share your positive experience with us. We truly value your feedback, and it validates the efforts we put into delivering high - quality product and service. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations.
We are committed to continuous improvement and will use your praise as motivation to keep providing excellent service. Should you have any future needs or suggestions, please feel free to let us know. We look forward to serving you again in the future.
I had some issues with the shipping of the order. - Nikki helped and advised me of the status during that time. Product received
carlinkitcarplay.com 回复2025-02-26
Thank you so much for your feedback! We're glad Nikki could assist you and that you've received your product. If you need anything else in the future, don't hesitate to reach out.
I had a fantastic experience with Coco from Carlinkit CarPlay. Coco was incredibly helpful, providing excellent customer service that was both quick and efficient
carlinkitcarplay.com 回复2025-02-28
Thank you so much for your kind words! We are delighted to hear that Coco provided you with excellent customer service. Your feedback is greatly appreciated, and we will be sure to share it with the team. If you have any more questions or need further assistance, feel free to reach out.
There was a need for a manual in another language. Estella answered on a very short time with the fitting document.
carlinkitcarplay.com 回复2025-03-06
Thank you so much for your kind words! We are truly delighted to hear that you are satisfied with our service. Your positive feedback means a great deal to us and serves as a huge motivation for our entire team. We strive to provide the best possible experience for all our customers, and it's rewarding to know that we have met your expectations.
If there's anything else we can do for you in the future, whether it's answering questions, providing additional support, or assisting with new purchases, please don't hesitate to reach out. We look forward to serving you again!
Estella was excellent in dealing with more than 1 query. Estella totally had or attained all the correct answers and procedures to get everything running smoothly again. Thank you
carlinkitcarplay.com 回复2025-03-06
We're over the moon to hear that you're so satisfied with our service. Your kind words are like a shot of energy to our entire team. We work hard to bring smiles to our customers' faces, and your feedback shows us that we're on the right track.
We can't wait to have the opportunity to serve you again. If there's ever anything else you need, whether it's more information about our offerings or just a friendly chat, don't hesitate to reach out. You've made our day, and we hope to return the favor many times over!
Nikki & Liuxinyi were great at resolving device updates and audio issues. Up and running in no time!
carlinkitcarplay.com 回复2025-02-26
We're thrilled to hear that we could efficiently solve your problems. Thank you for sharing your positive experience. If you encounter any other issues, we're here to help!
I had an error when I booted up my Carlinkit and emailed for support. Rita was really fast at responding and sent me a link to update my product. I followed the directions and it is now back and running. Great customer service!
I had a very positive experience with the after sales service. My queries were replied to very quickly and I was able to get my device working again on no time.
Great job.
carlinkitcarplay.com 回复2025-02-28
Thank you so much for your positive feedback! We're glad to hear that our after-sales service was able to assist you promptly and get your device working again quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thanks again for your kind words!
I bought the Carlinkit UHD for my Denza D9, which now supports wired Android Auto. I had issues getting it to work initially - Emailed their support and Estella got back to me asking for logs. Subsequently, she sent me an updated firmware and now it works perfectly!
carlinkitcarplay.com 回复2025-03-06
We're over the moon to hear that you're so satisfied with our service. Your kind words are like a shot of energy to our entire team. We work hard to bring smiles to our customers' faces, and your feedback shows us that we're on the right track.
We can't wait to have the opportunity to serve you again. If there's ever anything else you need, whether it's more information about our offerings or just a friendly chat, don't hesitate to reach out. You've made our day, and we hope to return the favor many times over!
Great device and makes apple carplay so much more easy to use. Just jump in car with iphone and it works. Has a problem crop up after 2 weeks , turned out to be user error with not setting up my car correctly. But support team were great, quick response, clear instructions, and friendly as well. Thanks team!
carlinkitcarplay.com 回复2025-02-26
We're delighted you're enjoying the device and our support! Thank you for the kind words. If you need more help or have new questions, we're just a message away.
Carlinkit 5 Air audio cutting in and out after upgrading to iPhone 16pro. Contacted support via email. Appreciate response time and patience in helping me resolve the issue. Knowledgeable about product and settings. Thank you Nikki!!
carlinkitcarplay.com 回复2025-02-26
We're so glad to hear that Nikki was able to assist you in resolving the audio issue you faced after upgrading to the iPhone 16 Pro. Your satisfaction is our top priority, and we're happy that our support met your expectations.
If you encounter any other problems or have suggestions for improvement in the future, please don't hesitate to reach out. We're always here to ensure you have a seamless experience with our Carlinkit 5 Air.
Thank you for choosing our product and for your kind feedback!
I bought the Carlinkit 5.0 wireless carplay from an online store in Taiwan. After 6 months it stopped working. I contacted the technical service by email and they responded quickly. They tried to help me reset the device, but since it didn't work properly, I had to send it to China for repair. The person I was in contact with gave me a wrong address (when I checked it before sending it, it didn't appear anywhere in China) and I had to search their website for their offices to find the correct address. Within two weeks they sent it back to me repaired. I had to pay the shipping to and from the store. The wrong address and paying the shipping is the part I didn't like and that's why I give them 4 stars. At least this device has a real one-year warranty. Other devices of Chinese origin that I have bought and that claim to have a warranty, when they break down they don't have any kind of technical service.
The GOOD
- Quick response from customer service
- Quick repair and return
- Real one year warranty
The BAD
- Pay for round trip shipping to repair
Overall. Happy with the product and service.
carlinkitcarplay.com 回复2025-02-26
We sincerely apologize for the inconvenience caused by the incorrect address provided. We understand how frustrating that must have been for you. Our team has taken this matter very seriously and has implemented measures to ensure such mistakes won't happen again in the future.
We're glad that despite the initial hiccup, we were able to repair your Carlinkit 5.0 wireless CarPlay within two weeks and get it back to you in working order. Regarding the shipping costs, we're constantly exploring ways to make our warranty service more customer - friendly. In some cases, international shipping regulations and logistics complexity make it challenging to cover all shipping fees, but we're looking into potential solutions.
Thank you for acknowledging our one - year warranty and for giving us a 4 - star rating. Your feedback is invaluable to us, and we will strive to improve our service to earn that full 5 - star rating from you in the future. If you have any further questions or need additional support, please don't hesitate to reach out.
I have been using the Tbox since January 2023. My car is not fitted with touch screen and I control the Tbox with a bluetooth trackball mouse. The product is a nice android box which also features wireless android auto.I am now used with this device and like it a lot.
A few days back I faced a problem with my Tbox. I was playing with some settings of the Tbox. I forgot which settings I tweaked and on the next connection, nothing was displayed on my screen. I thought my Tbox was gone forever, as I have read in a forum that many people lost their Tbox specially after upgrading the Tbox. They did not get any assistance from the stores they purchased their tboxes from
I however decided to contact the support of carlinkitcarplay.com. Their representative Coco replied and we exchanged a few emails to enable Coco fully understand the problem. Then a solution was proposed and it worked. Coco was always very polite, apologising for not replying instantly though the replies were within a very reasonable timeframe (generally 2-3 hours) and used a friendly tone all along the way.
I consider that this company knows it's products very well and provide reliable support service. I highly recommend purchasing from them and in case of trouble Coco will be there to help.
Thank you Carlinkitcarplay, Thank you Coco
carlinkitcarplay.com 回复2025-02-20
Thank you so much for sharing your experience and for the kind words about our support team, especially Coco. We are delighted to hear that the issue with your Tbox has been successfully resolved and that you're back to enjoying its functionalities.It's great to know that despite the challenge you faced, our support team could assist you effectively and restore your device to full working order.
They work hard to ensure every customer receives the best possible assistance.We appreciate your recommendation and your confidence in Carlinkitcarplay.com. If you ever encounter any more issues or have further questions, don't hesitate to reach out. We're here to help!Safe travels and enjoy your Tbox!Best regards, The Carlinkitcarplay Team. Thank you again for choosing us and for your trust in our products and services.
I have had some problems with upgrade and settings of Carlinkit 4.0. Thanks to Coco support, everything is now perfect, and I can enjoy the functionalities of Carlinkit 4.0 with my old android smartphone (Samsung Galaxy A12), and my Peugeot Partner (2016 with carplay only).
Thanks
carlinkitcarplay.com 回复2025-02-20
You're welcome! I'm so glad to hear that the issue has been resolved with the help of our support, and everything is now working perfectly for you. Enjoying Carlinkit 4.0 on your Samsung Galaxy A12 and Peugeot Partner (2016) must enhance your driving experience significantly. If you have any more questions or need further assistance in the future, feel free to reach out. Safe travels and enjoy your enhanced connectivity!
Thank you for your feedback.
If there's anything else we can assist you with, please let us know.
I purchased a Tbox lite from carlinkit. After one month of usage, I faced an issue where the device wasn't getting detected. Upon contacting customer care, Nikki went well above the requirement and was very prompt with the responses and help. The issue was resolved with her help and coordination with every department. I was informed at every stage. Thanks for am exceptional experience to Nikk
carlinkitcarplay.com 回复2025-02-11
We're thrilled to hear about your great experience with Nikki. Her dedication to solving the Tbox lite detection issue for you is exactly what we aim for.
We'll make sure to let Nikki know about your praise. Transparency is important to us, and we're glad you were updated throughout.
If you need more help with your Tbox lite or other products, feel free to reach out. Thanks for choosing Carlinkit!
I recently purchased a Carlink for a Tesla, but after just three months, I found myself needing to switch vehicles. I contacted tech support to inquire about transferring the Carlink to my new car (T-Box Basic), as I wasn't using the original one. Nikki, the customer support representative, went above and beyond to assist me. Her helpfulness and courteous demeanor truly made a difference, and she promptly arranged a replacement for me. I am incredibly grateful for Nikki's outstanding support! Thank you, Nikki!
carlinkitcarplay.com 回复2025-02-11
We're so glad Nikki could assist you smoothly with transferring the Carlink to your new vehicle. Her commitment to helping customers like you is what we value most.
If you face any further issues or have questions about your new setup, don't hesitate to get in touch. Thanks for choosing our products, and we hope you enjoy using the T - Box Basic in your new car!
The adapter didn't work for my head unit, so after discussing it, I sent the adapter back to China. I got a partial refund, but I'm still waiting for more than half the amount. I can't reach them by email anymore either. I can't recommend the dealer.
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