Didn’t provide a full refund for a faulty device
I bought a T Box Ambient which worked, albeit with bugs and poor performance, for a few months and then died. Online support were reasonably responsive but nothing they suggested worked. Eventually I agreed to return the device and online support agreed to cover the cost of return postage. On sending the device the cost of postage was indeed refunded to me very quickly. I was impressed. When the refund for the device eventually came, they had subtracted the cost of postage. Subsequent emails asking for an explanation and refund have been ignored. I also have a couple of other wireless carplay devices from carlinkit, and they often freeze up. I can’t be bothered to deal with them any more, so I’ll be trying a different brand from now on.