This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
以上内容由商家自行提供，未经平台核实。carlinkitcarplay.com（carlinkitcarplay.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 260 条用户评价，属于车辆与交通分类，口碑良好。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。T2C (Tesla CarPlay) simply does not deliver the real-time performance expected during driving. There is a noticeable delay in response, and the display scaling is also incorrect, which significantly affects the overall driving experience. Unfortunately, the service team's feedback has been disappointing, with ridiculous and impractical suggested solutions that fail to address the underlying problems.
I am a Carlink customer; I had trouble resolving a software issue, but thanks to Nikki in after-sales support, I fixed the problem and everything is working now. Thank you very much.
Thank you so much for your lovely feedback! We’re thrilled to hear Nikki helped you resolve the software issue and your device works perfectly now. It’s always our pleasure to assist our customers. Please feel free to reach out anytime if you need further support in the future.
I bought a CarlinKit TBox Ultra 2 that I couldn't connect to my Lexus RX and gave "Internal Clock Error" on the car screen. I emailed support and within a few hours they helped me. I am super happy with both the product and the support. Thanks Nikki for a super quick response😃
Thank you so much for your wonderful review! We’re glad to know Nikki quickly assisted you in fixing the "Internal Clock Error" issue with your TBox Ultra 2 on your Lexus RX. It makes us happy to hear everything works well now. If you run into any other questions later, please don’t hesitate to contact us.
Estella... you've done it again Thank goodness for all your help 🙏 5 star ⭐⭐⭐⭐⭐ William Basford
Thank you for your wonderful review. We are delighted to hear that Estella was able to assist you effectively once again. Your satisfaction is our top priority, and we appreciate your kind words.
Wrong display resolution T2C after tesla software update. Contacted carlinkit and within 3 days Nikki did send me ne, firmware. Problems solved!
Thank you very much for your great review! We’re pleased that the new firmware sent by Nikki fixed the wrong display resolution issue on your T2C after the Tesla software update. If you encounter any other problems later, please don’t hesitate to get in touch with us.
Thanks again Nikki for your help. The latest firmware update solved the "resolution problem". Carlinkit T2C Tesla works again. Your Phoenix Suit tutorial is excellent. Thanks for sharing the image file at google drive. (Let's hope Tesla doesn't make any changes anymore) Greetings, Philip from Belgium
Hi Philip, Thank you so much for your kind message! We’re delighted the latest firmware fixed the resolution issue of your Carlinkit T2C Tesla, and glad to hear you found the Phoenix Suit tutorial helpful. We totally understand your concern about Tesla’s system updates. Please reach out anytime if you meet new issues in the future.
It’s a five ★★★★★! I had an issue with my Carlinkit T2C after a Tesla software/browser update caused the CarPlay display to become extremely enlarged and difficult to use. I contacted Carlinkit support, and Rita explained that it was a known issue and that their engineers were working on a solution. It took some time, but Rita followed up with updated firmware and instructions specifically for my T2C 1508 model. After reflashing/updated firmware the unit, the problem was completely resolved. CarPlay now fits the Tesla screen properly again and is working very well. I really appreciate that Carlinkit continued working on the issue and provided an actual firmware fix rather than leaving customers without a solution. Special thanks to Rita for following up and helping me get everything working again. Very satisfied with the support and the final result. Thank you Rita!
Many thanks for your detailed review! Tesla software updates may cause unexpected compatibility problems occasionally. We’re happy Rita followed up and delivered the custom firmware for your T2C 1508, which completely fixed the enlarged‑display issue. We value solving real‑world bugs with actual firmware updates for our customers. Enjoy your smooth CarPlay on Tesla!
Tesla did an update in August 2026 that affected the screen size in CarPlay. I contacted Carlink and Nikki sent me detailed directions to update my Carlink unit within 1 day! Quick response to fix the issue and great customer service!
Thank you so much for your wonderful review! We’re glad that Nikki sent you the detailed upgrade instructions within one day to resolve the screen size issue caused by Tesla’s August 2026 update. If any new problems appear after future Tesla system upgrades, please don’t hesitate to get in touch with us.
This is the second time I have contacted Estella for help with my adapter, and once again,she couldn't have been more helpful. She sorted my problem out very quickly. I definitely recommend this company.
Thank you so much for taking the time to share your experience once again! We're truly delighted to hear that you reached out to Estella for the second time and received the same fast and helpful support. Your trust in our team – not just once, but twice – means the world to Estella and to all of us. It's an honor to be a brand you can rely on. If you ever need anything in the future, we're always here to help.
After purchasing a CPC200-HD2CP Pro and having a small issue with it, I was able to quickly contact their support and have the problem solved within 24h thanks to the prompt efforts from their agent Coco. The product is really good as well as the support for my very first experience!
Thank you very much for your positive review of the CPC200‑HD2CP Pro! We’re delighted that Coco responded promptly and helped resolve your issue within 24 hours. It makes us happy to know both our product and support left you a great first‑time buying experience. Please don’t hesitate to get in touch if you need any further assistance down the line. Enjoy your unit!
Using a carlinkit ultra mini 3 with my 2018 Nissan Leaf. The adapter crashes my whole stereo when initiating a call. Tried customer service multiple times no response. Back end service page is a joke. Though their previous versions where okay, as i’ve seen many youtube reviews.
We’re very sorry to learn about the crash issue with your Carlinkit Ultra Mini 3 on your 2018 Nissan Leaf when receiving or making calls. Our support team always responds to messages within 24 hours, however we could not find your previous communications. It may be that you reached out via an incorrect or different‑channel email. Could you please send us your contact email so we can trace your message and assist you further? In the meantime, you may try our basic troubleshooting steps: restart your car stereo, update the adapter to the latest firmware, clear old Bluetooth records and reconnect the device.
I needed help with a couple of devices because their Firmware was corrupted. Later on some help was needed regarding Activation of devices and app installation. Coco is the best support person I came across. many thanks Coco
Thank you so much for your wonderful feedback! We’re glad to hear Coco provided you with great support while resolving your firmware corruption, device activation and app‑installation issues. It means a lot to our team that you had such a positive experience. If you run into any other questions in the future, please feel free to reach out to us anytime. Enjoy your devices!
Thank you for your kind feedback! We will forward your nice comments to Coco. Feel free to reach out to us anytime should you require further support. Enjoy your drides!
Perfekt service from Nikki. Solving my problem in a very distinkt way i one mail with easy instructions to follow☺️
Thank you so much for your kind feedback! We are glad that our support could resolve your issue quickly with straightforward instructions. It means a lot to our whole team. Please feel free to contact us if you need any further assistance in the future. Wish you a great experience with our product!
Brilliant aftersales support from Estella, couldn't have been more helpful. My problem was sorted out very quickly. Would definitely recommend this company.
Thank you so much for your kind words! We are truly delighted to hear that Estella was able to assist you quickly and effectively – she always strives to make every customer feel supported. Your recommendation means a great deal to us and encourages the entire team to keep up the good work. If you ever need anything in the future, please don't hesitate to reach out.
Good morning, I purchased an Aoocci C6 Pro, after looking at loads of reviews on You Tube. I did contact Aoocci for some fitting guidance. Coco, came back to me very quickly with the information I required, Once fitted, I was faced with another problem, once again Coco was there to help. All is now working perfectly. I must say, your after sales help has been excellent. Knowing that Coco is always there to help,is very reassuring.
Many thanks for your great feedback! We are happy that Coco could assist you promptly with fitting advice and resolve your later issue, making your C6 Pro work as expected. Your recognition of our after‑sales support is highly valued. Please don’t hesitate to contact us should you need any help in the future.
The Customer service is excellent! Coco helped me solve an update issue very quickly and simple!
Thank you so much for your lovely feedback! We’re glad Coco could assist you and resolve the update issue smoothly. Enjoy your device!
Estella solve my problem in a perfect way, the device was in Hard bricked mode and she gave me the correct files, than you so much, I was very concerned for this problem but she solved .
Thank you so much for your incredibly kind words! We're absolutely thrilled to hear that Estella was able to help you resolve the issue perfectly, especially with the device in hard bricked mode. We will make sure to pass along your wonderful feedback to Estella — she'll be absolutely delighted to know that she made such a positive impact on your experience. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
The Carlinkit Mini Ultra works flawlessly, delivering an excellent wireless experience. My setup issue was quickly resolved after learning the car's head unit date needed updating. Special thanks to Coco from support, who handled the case with exceptional efficiency and clear guidance. Highly recommend this brand for its top-tier product quality and responsive customer service!
Thanks for your glowing feedback! We’re glad the Mini Ultra performs perfectly for you, and our support staff Coco quickly resolved your setup trouble with clear instructions. We keep optimizing both our device performance and customer support to deliver reliable service for all users. We really value your trust and recommendation of our brand!
I have a Tbox Lite S that was working fine, but at one point I updated the firmware and it stopped appearing on the car's display; the device was still running, but I couldn't use it. I contacted technical support and explained the situation, and they kindly walked me through the steps to restore connectivity between the car and the device. I would like to thank Estella for her dedication and excellent service, as she helped me quickly, clearly, and efficiently.
Thank you so much for taking the time to share your experience with us! We're truly delighted to hear that Estella was able to help you get your Tbox Lite S back up and running. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help! Enjoy your device, and thank you again for your wonderful feedback.
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