This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
以上内容由商家自行提供，未经平台核实。carlinkitcarplay.com（carlinkitcarplay.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 260 条用户评价，属于车辆与交通分类，口碑良好。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Rita was so helpful in ensuring that I received everything I need. My Tbox plus now works seamlessly and her support is amazing. Thank you Rita
Thank you so much for your wonderful words and recognition! It’s my pleasure to help you get your Tbox Plus working seamlessly, and I’m truly glad you’re satisfied with the service 😊 Looking forward to assisting you anytime you need it in the future!
Coco was so helpful in ensuring that I received the latest update. The software works seamlessly and the support is amazing
We sincerely appreciate you taking the time to share your positive experience with us. It’s fantastic to know that Coco provided you with such helpful support to get the latest update, and that the software is running smoothly for you. Our team strives to deliver top-notch service and reliable products, so your feedback means a lot to us. Should you have any more questions or need help in the future, please feel free to contact our support team anytime.
Customer support representative Estella were professional and responsive. Handled my issue correctly and resolved the issue immediately. Thank you
We greatly appreciate your positive feedback regarding my service. It’s our top priority to provide professional and efficient support for every customer, and I’m glad that your issue was resolved satisfactorily.Thank you again for your trust and recognition—we look forward to serving you again in the future!Best regards,
Good products and the support received from COCO with my issue was amazing
Thank you so much for your wonderful review! We’re thrilled to hear you love our product and had an amazing experience with COCO’s support while resolving your issue. Customer satisfaction is our top priority, and it means the world to us that our product met your expectations and our team was able to assist you effectively. We’ll definitely share your kind words with COCO—she’ll be delighted to know her support made a difference! Should you need any further help with your Carlinkit Tbox Ultra or have any questions in the future, please don’t hesitate to reach out. We’re always here for you. Wish you a fantastic driving experience with our product!
I had issues updating my CarliKit and asked Customer Support for the image files to flash the device myself. The representative Coco got back to me extremely quickly and provided me with the nessisary files and instructions to safely flash my device. Everything works perfectly now.
Thank you so much for taking the time to share your positive experience! We’re absolutely thrilled to hear that your Carlinkit device is now working perfectly after the update, and that Coco was able to assist you promptly and effectively. It’s wonderful to know that our customer support team—especially Coco—responded quickly to your request for flash files and clear instructions, making the self-flashing process smooth and safe for you. We take great pride in providing reliable technical support and ensuring our customers have the resources they need to resolve issues on their own. Coco will be thrilled to hear her efforts made a difference for you! Should you encounter any future questions, need further assistance, or want to explore more features of your Carlinkit device, please don’t hesitate to reach out. Our team is always here to help.
Excellent product and good customer service from Nikki.
Huge thanks for the awesome review! 🚀 So glad you love the product, and a massive shoutout to Nikki for delivering such great customer service—we’ll be sure to pass on your kind words to her directly! Thanks for choosing us, and hope you enjoy every minute with your gear!
Support andere fast. The Produkt is very good. I have a wireless CarPlay Adapter with Full android. I can install Evelyn App it works nice and smooth. O watch TV in car and it works great.
We’re truly grateful for your positive review! It’s fantastic to know that you’re satisfied with our wireless CarPlay Adapter with full Android functionality. We’re especially happy to hear that the Evelyn App runs nicely and smoothly on it, and that the in-car TV feature works great for you. Delivering reliable, user-friendly products is our top priority, and your feedback motivates us to keep improving.
Please read before purchasing! I purchased a Carlinkit Tbox Ambient a year ago. I ended up having some trouble with it, so I contacted their support for assistance. They were responsive, and we troubleshot the issue but were unable to come to a solution. They suggested that I return the unit so they could troubleshoot it and find the issue or replace it. The device would need to be sent back to China. I requested a refund because I didn't want to be without a device for weeks while they were trying to fix mine. They provided me with the instructions for return, which I followed precisely. They specifically told me to value the device at $15. I shipped the unit back exactly how they asked. This is where everything fell apart. I provided the tracking and remained in contact with my support representative while the device was in transit. They refused to refund my money until they received the device. The device stopped moving in Chile on 06/2025. I contacted my support representative, who informed me that they wouldn't refund my money because they hadn't received the device. They offered me a 40% discount on a new device, to which I said was not an acceptable solution. They told me to file a claim. I responded and told them that I wouldn't get the true value of the lost device because they had me declare the value at $15. They acknowledged my refusal of a discount and said we should continue to monitor the tracking. That is the last I heard from them. I have all the email correspondences and USPS receipts, and I am out $160 (updated price... I originally posted the incorrect price), which includes the cost to ship it back ($20) plus the device. Absolutely terrible customer service! ***Update 02/01/2026*** After more back and forth with their support team, going as far as to say that they " were disappointed and concerned to learn that you left negative reviews and misleading comments," they concluded their latest email with me by saying the "only solution" they can offer is for me to pay them $120 and they will send me another Tbox USB 8+128G. Not only will they still not settle this amicably, but they also want me to spend more money with them!
Thank you for your honest feedback—we’re truly sorry for the frustration of the lost return shipment and the breakdown in communication. We want to clarify that we have not received your device (tracking shows it stopped in Chile), and our refund policy requires physical receipt of returns for processing (standard for international orders). We regret guiding you to declare a $15 value (a customs optimization practice) impacted your claim ability. The lost shipment is the courier’s responsibility—please file a claim with USPS using your receipt and tracking number, and share the claim reference with us. We’ll escalate this with our logistics team and revisit a fair resolution once the claim concludes. We’re committed to helping resolve this and apologize again for the inconvenience. 🙏 — The Carlinkit Team
Rita was super helpful. My issue solved in seconds. Thank you Rita! Thank you Carlinkit!
Thanks so much for the kind words! 😊 So glad your issue was sorted out quickly, and I’m always here if you need any further help with your device!
Thank you so much for your wonderful feedback on our after-sales service! Your recognition is the greatest motivation for us to continuously improve our service quality. Should you encounter any questions, concerns or needs during your subsequent use of the product, please do not hesitate to contact us at any time. We will always be dedicated to providing you with timely, professional and efficient support. Thank you again for your trust and support!
I had purchased tbox UHD. I am very happy with the purchase. Also, special thanks to Rita from the support team. She had always been there to respond to queries and provide support and guidance. I highly recommend product and services. Thank you.
I'd like to place a reaction now I can edit this topic after the Carlinkit reaction: the device was bougth indeed at their offical website !!!! 1. Purchase of a Carlinkit TBOX 256 Giga Ultra at the Carlinkit store. 2. Issues that occured immediatly after first day of use (one day after purchase): loss of gps signal, loss of Bluetooth signal, freezing during use, black screen at start up. 3. Took the time to resolve the issue: contact with Carlinkit supoort without result (latest firmware update, reset, etc. as classic advises), took the time to have my multimidia unit in the car checked (was OK), use the TBOX with several other smartphones to exclude my phone as cause of dects --- all this without any result. Final conclusion: device useless, hardware issue due to fabrication, asked Carlinkit to return the device and refund the purchase amount. Answer of Carlinkit: too late; device had to be returned within 7 days. How can you exclude defects of own devices in such a period looking for a solution. Carlinkit could offer no assistance but since the firmware installed, was the latest and I have tried several restorer to factory settings. After weeks of discussion, I received a refund of 40 dollar while I bought a device of over 200 dollar + shipment costst. Final result: worhtless device only used for 3 week with lots of frustration (have trown it aways), lost 160 dollar that I could have flushed in the toilet as well ... So avoid Carlinkit and buy devices only at sites as Amazon where you are entitled for a 30day refund period. ------------------------------------- EDIT / UPDATE: I'd like to react at the comment of Carlinkit. I did buy my product at the official Carlinkit Store. As proof of my statement, I shall try to upoad a screenshot of my purchase at their official store. Since I cannot upload the concerning document, I have submitted it to Trustpilot with the question to add it to this topic.
We are truly sorry to hear about the frustrating experience you’ve had with your Carlinkit TBOX 256 Giga Ultra, as well as the disappointment caused by the subsequent support and refund issues. No one should have to go through the trouble of troubleshooting a faulty device for weeks only to face such an unsatisfactory resolution. We want to clarify one key point to help you resolve this matter properly: our records indicate that your purchase was not made directly through the official Carlinkit store. For after-sales issues such as product defects, return requests, and full refund applications, you will need to contact the seller from whom you originally placed your order. This is because the return, refund, and warranty policies are managed independently by each authorized reseller, in line with their respective sales terms and local consumer protection regulations. We understand how disheartening it is to invest in a product that fails to work as expected, especially after you’ve put in so much effort to diagnose the problem. While we cannot directly process returns or refunds for purchases not made via our official channels, we sincerely hope you can reach a satisfactory solution by contacting your original seller with all the troubleshooting details and proof of purchase you have on hand. Thank you for taking the time to share your feedback—it helps us improve how we support customers and partner with resellers to ensure better experiences for everyone.
I am a user of carlinkit product in Japan, I have the issue of AutoKit(wireless Carplay). The connection was not good, it have cut out once every 5 minutes. But the customer support in charge(name is Coco) told me you should change AP frequency 5.0Ghz to 2.4Ghz. And then, The problem is completely sorved. Thank you.
Thank you so much for sharing your experience with us! We’re thrilled to hear that adjusting the AP frequency from 5.0GHz to 2.4GHz completely solved your wireless CarPlay disconnection issue. Coco and our entire team always strive to provide practical solutions for our users. We really appreciate your patience and trust in Carlinkit products. Hope you enjoy your seamless wireless CarPlay experience on the road!
Get excellent support, quick and professional from Nikki
Thank you so much for your kind words about Nikki’s support! We’re thrilled to hear you found her assistance quick and professional—it’s exactly what we strive for. If you ever need help again down the line, don’t hesitate to reach out.
I had an excellent experience with the Carlinkit support team, specifically with Coco. I was having a persistent issue with my SLM62 AI box after a firmware update—a QR code for activation wouldn't disappear, even though the CarKit app showed the device as 'already activated.' Coco was very responsive and persistent in helping me. When the initial troubleshooting step didn't resolve the problem, she immediately had their engineers remotely activate my box. After their intervention, the QR code disappeared, and the device is now working perfectly. Thank you, Coco, for your great assistance and dedication to resolving my problem quickly!
Thank you for this amazing review—we really appreciate you sharing your experience! 🥰 So glad to hear that Coco was able to help you fix the QR code activation issue quickly, and that your SLM62 AI box is now running smoothly. Our team works hard to make sure every customer gets the support they need, and it’s awesome to see that effort pay off. Thanks again for choosing Carlinkit—we hope you enjoy using your device, and we’ll be here if you need anything else!
After initial problems with my Carlink UHD TBOX, which I couldn't get working, I quickly had success after contacting Carlink support, who helped me very quickly. A big thank you to CoCo!
Thank you so much for taking the time to share your positive experience with our Carlink UHD TBOX and support service! We’re thrilled to hear that our team (especially CoCo) was able to assist you promptly and resolve the initial setup issues efficiently. Your satisfaction is our top priority, and it means a great deal to us that we could deliver the reliable support you deserve. Should you encounter any further questions or need additional assistance in the future, please don’t hesitate to reach out. We’re always here to help!
The products are excellent; however, the software could benefit from refinement. Numerous users, including myself, have encountered bugs and other software-related issues. The customer service team is exceptionally helpful, and I extend my sincere gratitude to Coco for her assistance in resolving all my concerns.
Thank you so much for taking the time to share your detailed and valuable feedback! We’re thrilled to hear that you’re satisfied with our products—your recognition means a lot to our entire team. We sincerely appreciate your honest input regarding the software refinements. Rest assured, our technical team has been made aware of the bugs and related issues you and other users encountered, and we’re actively working on optimizing the software to deliver a smoother experience. We’ll keep striving to enhance product performance and will keep our users updated on progress.
Rita helped me and guided solution to the issue.Thanks for the help.
I have trouble with my carlink and the support was great and sucessful, thanks to COCO
Thank you so much for sharing your positive experience! We’re thrilled to hear that our support team successfully helped resolve your CarLink issues—your satisfaction means the world to us. We’ll absolutely pass along your kind words to Coco! It’s wonderful to know her assistance made a difference, and her dedication to helping customers is truly inspiring for the entire team. Should you encounter any further questions or need additional support with your device in the future, please don’t hesitate to reach out. We’re here to help anytime. Thank you again for your trust and support—we look forward to serving you well in the days ahead!
Very good support. Quick to answer any query and then also quick to offer resolutions.
Dear Customer, Thank you for your kind feedback on our support! We’re thrilled we could respond quickly and resolve your queries effectively. If you need further assistance anytime, feel free to reach out. Best regards, The Carlinkit Support Team
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