platform is pure dogshit now
platform is pure dogshit now. The AI filters out everything even when post is harmless. You almost can't sell anything
关于 Carousell
数据更新- 网站
- carousell.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 19 条评价
- 差评回复率
- 0%（0/138 条）
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商家自述
Carousell is a smartphone and web-based consumer to consumer marketplace for buying and selling new and secondhand goods.
Carousell靠谱吗？
Carousell（carousell.com）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 145 条用户评价，属于电子与科技分类，口碑较差。92% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 19 条。数据最后更新于 2026-10-24。
用户怎么说
Zero Customers’ Service
Customers’ Service is basically non-existent and buttons for help are just for show. No one cares if you’d reported something/someone for fraudulent transactions nor bad sellers/buyers.
Full of scam and useless admin
Carousell does not protect buyers
Carousell is a very frustrating platform. Sellers can post items for purchase through the platform but when you make the purchase through the Protection program, they can decide not to ship items out and not honour transaction. The platform also rewards bad actors/scammers and do not protect buyers
Whole bunch of monkeys company...
A buyer bought something. Their partnet J&T failed to pick up item for a whole week. Keep scheduling. End up I took the trouble to go post office send to the buyer. Paid $6.20 from my own pocket. They promised to reimbused me but been chasing and they never did. Will warn all buyers do not ever use their courier service. They charged the buyer (I think they never refunded her) and they failed to return me the postage. All in all, seems like really whole bunch of monkeys running the company. Real shame.
Horrible platform for buyers.........AVOID THIS COMPANY!!!
Sellers don't respond at all. No way to ensure seller is legit. Too many items still come up on search from over 5 years ago.
I have personally been incredibly grateful
I have personally been incredibly grateful for Carosell during my time in Hong Kong. Compared to Facebook Marketplace, Offerup (which is garbage), and Neighbor, the interface is so clean, barely any advertisements, and straight to the point with reliable reviews. I have always bought/sold in-person so can't speak for the shipping stuff that everyone else is complaining about.
lousy service: Customer service no Reply
Customer service no Reply. lousy service only take $ no do their job
Their website is OK, but they need to improve their login system
Their website is OK, it's simple and working, only if you have already logged in. That means if you try to log in, you will often end up at captcha hell, doing those frustrating bot tests endlessly.
They are just nonsense
They are just nonsense. I logged in, and they banned me in the same sec. I wrote claim and they are saying that I was doing some suspicious activity, when i didn't even spend a sec in their page being logged in.
I had a very disappointing experience…
I had a very disappointing experience with Carousell. Despite having a solid reputation with multiple 5-star reviews, my account was suddenly suspended without any clear reason or proper investigation. It seems the suspension was triggered by some loser buyer’s report, without strong justification and Carousell took action without giving me a chance to explain or appeal properly. What’s worse is that all my positive reviews and selling history were wiped out. I was forced to create a new account and start rebuilding my reputation from scratch, which is incredibly unfair for someone who has been a genuine and trustworthy user of the platform. Carousell needs to seriously improve its moderation and support systems. It’s disheartening to see how easily an account can be taken down based on a one-sided report, with no transparency or due process. I would not recommend this platform to serious sellers who value their time and credibility.
PERSISTENT HARASSMENT BY CAROUSELL
DO NOT TRUST CAROUSELL WITH YOUR INFORMATION. *Admin if you are reading this, this is a genuine review as I have screenshots as proof. Carousell, I've Warned you MULTIPLE times on 26/04/2025 not to let Carousell staff Abe email me again and get a SENIOR CAROUSELL MANAGER to contact me. However, you chose not to listen. For this persistent harassment, you get this review. I have evidence to show that your company revealed my details and the transfer screenshot to another Carousell user despite me persistently telling you not to do so and without my permission. This is a Violation of the Personal Data Protection Act (PDPA). I had hoped to resolve this amicably. But, it seems you are not willing to support me by keep allowing Abe to harass me with emails. That's why I'm writing this review.
As a seller
As a seller, I sold something and I can't get my payment as Carousell only transfer to limited banks in Hong Kong and major banks are excluded in the list.Contacted the support team, basically no support as all answers are in single line and no resolution. I almost feel that Carousell is doing this intentionally so that seller is not compensated. Furthermore my buyer cannot refund. Clearly Carousell is not ready to operate in Hong Kong.
Everything is automated
Everything is automated, keep delist item which are not the same. But scammer account or post they take very long to delist them.
worst website ever
worst website ever whole page of counterfeit items marked to be authentic, huge amount of scammers, piad unrelated products blocked who fkin page
Nothing went wrong
Nothing went wrong. The website is pretty painful to use: even simple searches are throw up a lot of errors. It is seriously out of date and super clunky.
Horrid, unhelpful, double standard admin team
I have been a Carousell user for years with my profile garnering 100+ 5* reviews and have also met lots unscrupulous users. My latest experience comes from a user who insisted I pay and refused to accept the offer to confirm the deal. Since I could easily be scammed if he chose to block and ignore me after payment without accepting the offer, I refused to pay unless the offer was accepted. He then told me he refused accept my offer as I had a 4.9 rating and he had a 5.0. Firstly I have more reviews, 60 for him and 108 for me in total and 3 of the low ones were from users who feel the world revolves around them. The more deals you do, the more chances to find bad apples. In this case someone with 1 5* review is more trustworthy than me since the average is 5.0, higher than my 4.9 across 108 reviews. So when I said he was paranoid, he reported me and Carousell sent a warning which I disputed and they doubled down on about how saying things offensive, indecent, threatening or profane etc.. are cause for a warning. Which to me means anyone can report anything as long as they do not like it, which means I should also report people who say things I hate to hear regardless if they are objectively offensive or not. It is so ridiculous! All I said was he was paranoid. How is that being offensive? This is on him not liking what I said, a case of being subjective. I blocked him and when I did so he used another account to harass me further and Carousell did not suspend an account despite stating everyone is only allowed to own one account! Other incidents can be listed too. A user sold me an iPhone with a very subtle crack which only was seen under certain lights and when I reported this user, He got away scot free and I was brushed off by admins saying I should have looked at it better. Really? He lied in his listing with no cracks as the hairline crack was only visible under certain lights so why must I bear the loss by being conned into buying a damaged item? And how another user wanted me to go down to his place in the West for a $3 discount and I said he was crazy, and one where I was incessantly messaged by a user begging for a job which I told him to get a part time job in FnB if he was so desperate. Again, I got an email warning for both for offensive behavior. If this is offensive I would love to see what they classify using profanity as, since I have gotten such profane messages from users. Then there is the case of Carousell coins. I have seen so many users make duplicate listings with coins and guess what? They go untouched! Yet my listings for two different mascot costumes were deleted citing duplicates. So the admin team is removing listings on their basis and not seeing what is a duplicate and what is not! And seeing paid users able to break rules irks me and makes me feel Carousell only respects paid users! Since Carousell Coins expire, why should I buy them? Let me keep my free listings and wait for buyers. Lastly I want to address the admin team and how they always double down on their decisions. I reported a user with 5 identical listings and nothing was done, yet thrice, users reported me for saying things they did not like (Which were nowhere near offensive) and I got warnings. If this is how I was from the start I would not have 105 5* reviews and 3 bad reviews. The admin team needs to investigate and not issue warnings and suspensions based on one side because whoever reported them is usually doing so out of spite, as in my case when saying a user is paranoid for saying I am very untrustworthy, him ignoring 100 5* reviews in favor of a 1* review from a very demanding seller refusing mail, courier or dealing ONE train stop from him, making me take an hour long bus ride to his convenience, it speaks a lot about the value of that 1* review that I am somehow hard to deal with, when he is the one demanding I deal to his convenience without making any concessions and being rigid. The aforementioned user who saw this review said I was untrustworthy them tried making me pay without accepting the offer, now that is dubious and violates the site rules, yet him doing so AND harassing me AND using two accounts to do so goes unpunished, it is no wonder they have tons of bad reviews. I am so sick of Carousell‘s complacency as they are the only online marketplace in Singapore and the only reason why I am using them. Should a competitor come along, I will be leaving without any hesitation, all they care is income from ads and sale of Coins, and if you do not pay for an ad or buy Carousell Coins, Do not expect them to value you. And the “admin team” looks to be powered by Artificial Intelligence with the same generic responses. And it is likely what deemed me offensive, and if a human were to look, it would see I was not offensive! I have also published a video over my sour experiences given I want it and how Complacent Carousell is to be widely known
Trash company, Carousell
Do not give your credit card details to this company, even for seller tools purchase. I opted for seller tool package, foolishly gave them my credit card details and they chalked up fradulent transactions on it. Contacted them numerous times - you can only reach them electronically - and they kept dodging responsibility by folding my query into an earlier query. They are just a bunch of monkeys hiding behind the screen. Zero trust should be given to this company. They are incompetent, unreliable and drips of scam traps everywhere. I can't even remove my credit card details anymore - gotta call my bank to get a new card in order to stop them from more unauthorised transactions. Absolute scam job.
Inaccessible
Cloudflare and Google captcha is all you see on this useless website. Impossible to actually use it. Whoever is responsible for this should be lined up at a wall.
Their AI ( with zero intelligence )…
Their AI ( with zero intelligence ) automatically deletes ads for no reasons. I JUST purchased coins to promote an ACTIVE ad of mine on the site. As soon as I used the coins to promote my ACTIVE ad, it was deleted!!!!!!! WTF. They stole my coins, they deleted my active ad. Don't buy coins there. It's a scam.
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