Carousell is a smartphone and web-based consumer to consumer marketplace for buying and selling new and secondhand goods.
Carousell（carousell.com）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 145 条用户评价，属于电子与科技分类，口碑较差。92% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 19 条。数据最后更新于 2026-10-24。
I verified with their customer support that I was unable to locate my phone model for sale. It is a premium Vivo foldable phone. Their customer service responded to me sardonically, stating that if I couldn't find the model in the list, it signified they were not interested in the device.. :D
Account got blocked and admin spare no effort to help me unblock it
This is by far one of the worst platform to use.. are you still want to running business or not? How a scammer can control my account that directly login from my google through 2FA verification? 2 seller from different country almost got scam by a scammer controlling my account live and I can chat in the same time with the scammer! Then after I report my problem my account suddenly got suspended, bravooo.. way to go to protect your customer.. 3 years in carousell this is the first time happening.. better close your business for good!!!
Carousell has become an absolute nightmare to use. The moderation is getting worse every single day, and the platform’s incompetent AI system is completely out of control. Not only does it keep flagging and removing my listings for no reason, but now even the photos I upload and send are constantly being blocked for unknown reasons. I try to attach clear, normal images of items I’m selling, and the system just blocks them without any explanation or warning. On top of that, my account itself keeps getting suspended and blocked repeatedly. This is incredibly frustrating and makes selling anything virtually impossible. I waste so much time re-uploading the same photos, rewriting descriptions, and trying to restore my account, only for everything to get blocked again. As a student with very limited time, this constant interference is making my life significantly harder. The chat flagging issues, duplicate listing removals, and now photo blocks combined with full account suspensions show how broken and unreliable Carousell’s moderation has become. It feels like the platform is actively working against its users instead of helping them. At this rate, every user will eventually get banned due to these ridiculous flaws. I strongly discourage anyone from using Carousell.com — it is simply not worth the headache and lost opportunities.
Carousell is getting lousier and lousier in terms of moderation and account suspensions. I've heard of many incidents of false account bans without full proof and evidence, just based on a biased judgement or mistakes. However these issues never get fixed. Fortunately and touch wood those never happened to me. What did was the disgusting ai system flagging two of my listings as duplicates and taking one down MULTIPLE TIMES. I had to copy and paste the same reviews times and times again. Not only is it frustrating but it is making my life harder trying to sell stuff. With all of these disruptions how is it going to reach a target audience? Listing things up is already time consuming. I'm studying and therefore don't have much time to spare and carousell is making it even harder for me. I have also noticed that the frequency of my chats being falsely flagged as "violated chat rules" and therefore deleted is rising like an exponential graph. Almost everytime I speak with a buyer/seller/trader it have to have one instance of my chat being flagged. All of these leads to a higher risk of account suspension or ban right? So is everyone going to eventually get banned because of the flaws and gaps in the carousell system? This site is simply incompetent and flawed in its AI moderation and I highly discourage using it.
Good idea, putrid company, disgusting customer service. When sellers commit fraud, they never lift a finger to help. I was sold a $600 music keyboard that stopped working as soon as I got home. It's circuitry was old and fried, the seller had cheated me. Carousell offered no help whatsoever. Another vendor sent me the wrong item and refused to allow a return and Carousell inexplicably took their side. This company is disgusting, it's pages are full of crooks and they take no responsibility for the fraud they are hosting on their website.
Legalised scammers - you need to give them too much information to release funds, they told me confidential but they also state they can pass on details, charged me a fee for collecting my own money even though they did nothing - customer service is a joke avoid these people at all costs
i Litreally got scam for the 1st time in my life, Chat agent not helping at all , scammer acts like wanted to buy my item and share the carousell link so i made the bank link with the carousel Later i realize my bank deduction is made amount lost MYR 203
I have two mini fridges which I use to store wine. I sold one on Caousell without problem but when I came to selling the second they banned my listing say it was a duplicate listing! I appealed saying that I owned two and was now selling the second and I was told to make sure the description wasn't the same to avoid violation of their listing rules and a potential account restriction! Obviously there's no one I can explain what I'm doing to. I can't even email a response. So bizzare!
Hostile to new users - DO NOT DOWNLOAD "Absolutely pathetic experience. I just signed up and was immediately slapped with a permanent suspension before I could even use the app. Support (shoutout to 'Anna') gave me a canned response about 'safety checks' and 'high risk' patterns. How can a brand-new account with zero activity be a risk? Your automated system is broken and your support is useless. Don't waste your time downloading this if you're a legitimate person—they’ll just ban you anyway."
Trust all the other reviews saying they protect the sellers and not the buyers, DO NOT TRANSACT ON THIS PLATFORM. You will be on the losing end. Seller sent me a defected product because no protection was used, i wasnt even requesting for a monetary resolution, just to remove the 1 star review the seller unjustifiably changed from a 5 star review to 1 star for me just because i gave the seller a well deserved 1 star review for their irresponsible service, and carouhell support decided not to do so. They will brainlessly follow their useless policies instead of using their brains to assess the situation. Carouhell’s “resolution” was to have both parties agree to remove review, but why would i remove the only warning for their future buyers? Dont be ridiculous. Support is also non-existent, will leave you on sent and not even bother replying to you for ages until i used another device to create a separate ticket (tip use different devices or browsers/incognito for those who have trouble getting rid of their current chat). Really a bunch of corporate slums getting paid to do nothing. TRASH MONKEY COMPANY.
Buyer sent me fake URL claiming from carosell stealing bank details. Though reacted fast still very poor app safety
Their support team is slow in reply and the AI chatbot is so useless. After asking some question, it will say that the issue is passed on to their backend team and that's all. There's no option to speak to a human live agent, and no option to stuck a new chat. Basically you are ghosted by the bot. Even if you restart your browser, the existing chat still remain and stuck forever. For a big company like this, how can they have such horrible support? Don't advertise for live chat agent when there are no ways to reach them.
I’ve been scammed twice in a row by AirPods sellers on Carousell. The first guy talked me into using PayNow during a meetup to save a few bucks, so there’s no paper trail. Then, an online seller straight-up sent me fakes. I complained to Carousell, but they totally side with the sellers and treat buyers like suckers. I'm done with this platform for good.
Carousell is a scammer-like business that has lotsa grey-may-not-be-legit practices. Its "unsubscribe" link from its own email is fake as it continues to send marketing materials after you have unsubscribed. Users beware.
Not only they targeted and deleted my post for a common plaster used by many elderly for muscle and joints pain, they went further to slap me with Full month restriction when I appealed! Many same plaster posts were found on the Carousell platform. Some already posted for months! Why target me? Why even they need 1 star?!
Rubbish resale platform. Lot of prank around. If possible I would not give a single star.
carousell dispute service is terrible, i got proof that ninjavan did not deliver to my place but the ruling was still against me and i have to pay for it, worse carousell service ever
When attempting to use this website to purchase an item it was very unclear if you could pay using the website. I attempted to send a user a PayPal link that safely sends them money and was immediately banned, and even appealing and trying to explain that I was genuinely trying to purchase the item - even telling the seller to accept the offer so I could pay directly through Carousel the ban was upheld.
I can’t rate this company low enough!! Against my better judgement (as long as I don’t have to give my personal financial info), I thought ok…. I’ll give it a shot. The first couple of days… went wellish. Then they come up with “joint transaction”. I had to top up my account with $33 USD ($48 CAD). After much battling with myself… I decided to see what would happen. Now, in theory, I could have pulled my investment out right then, I didn’t… my bad. SO continuing on, I did my 5 days to get the base pay of $800 USD. Thinking I had to complete the day to get that, I started the next task. Well! I got another joint task but this time they want $1323.30 USD!!!! Uhhhhhh No!!! But they are soooo happy for me that when I complete this, my account will be $3330.00! When this happens, you can’t move forward without payment and can’t go back to get the money you supposedly earned!! Oh! And every transaction with Coinbase costs you as well! It is a long con!!! Don’t fall for their BS!!
共 145 条符合条件的评价
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