CASETiFY

Hi Keven, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We can see that our teammate Adalyn has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Thank you very much. ​ Regards, ​ Brooke @ CASETiFY

Hello Barbara, ​ Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! ​ If you're in doubt or concerned on anything - just let us know and we're always there to help! ​ Regards, ​ Brooke @ CASETiFY

Hi Drey, Thank you for feedback. We offer free standard shipping to orders with a total value (after discount) over the minimum order threshold. For more details, please visit >>> https://www.casetify.com/faq/shipping Please let us know if there is anything we can help. Thank you very much and have a nice day! Regards, Brooke @CASETiFY

Hi Alyssa, ​ Thank you for your feedback. ​ Please note that Promotional/discount codes are applicable only to items selling at original prices. Items that are already on sale or with remarks that items will be excluded from promotions and discount codes, such as but not limited to, Ripple Collection, Archive Collection, Sale Collection, Friends & Family Sale, Collectible Collection, Collaboration Collection (e.g. Disney, NBA, Pokémon…etc) and newly launched products are not eligible for further discount, since they are collections collaborated with other companies. We have to follow certain restrictions. However, if you are not satisfied with your purchase, we certainly can arrange a return for exchange or refund, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchange. ​ As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you! Regards, Brooke@ CASETiFY

Hello Estaril, ​ We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. ​ We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Regards, ​ Brooke @ CASETiFY

Hi Sofie, ​ Thank you for sharing your feedback with us! ​ If you feel our team earned a 4 or 5-star experience, we would be so grateful if you’d consider updating your rating here: https://support.trustpilot.com/hc/en-us/articles/●●●●●●●●●-Edit-or-delete-your-review ​ If you ever need anything else, please don't hesitate to reach out—we’re always happy to help! ​ Regards, Brooke @ CASETiFY

Hello there, ​ We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. ​ We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Regards, ​ Brooke @ CASETiFY

Hey there! ​ Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! ​ We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Regards, ​ Brooke @ CASETiFY