CASETiFY

안녕하세요, 연락 주셔서 감사드리며, 해당 부분에 대해 진심으로 사과드립니다. 저희 팀원[Katica]이 이메일을 통해 연락을 드렸으며 고객님의 답변을 기다리고 있음을 확인하였습니다. 가능한 한 빨리 이 문제를 해결해 드릴 수 있기를 바라며, 해당 이메일로 다시 연락해 주시면 후속 조치를 취하도록 하겠습니다! 동시에 저희는 페이스북, 인스타그램, 엑스, 공식 웹사이트 등 다양한 플랫폼에서 여러분을 지원하고 있는 점 안내해 드립니다. Katica @ CASETiFY

Hey KOEY! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologise for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@ CASETiFY

Hello there, Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@CASETiFY

Hello Jessica, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Fiona @ CASETiFY

Hey Paolo! ​ Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! ​​ We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Regards, ​ Fiona @ CASETiFY

Hi there, ​ Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience. ​ Rest assured that the order was dispatch already, so your order should be with you within the estimated timeframe that is originally indicated upon checkout on the order confirmation. ​ Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe. ​ Regards, ​ Hermione @ CASETiFY

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ According to the transaction record, your order has applied discount already. Therefore, we cannot apply another discount code, as only one discount can be applied in each transaction. ​ We hope for your understanding. ​ Also, we're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch which should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation. ​ Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible. ​ Regards, ​ Hermione @ CASETiFY

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ Please be advised that no discount is applicable to Co-lab Collection since it is collaborated with another company. ​ As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! ​ Thank you very much. ​ Regards, ​ Hermione @ CASETiFY

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! ​ Thank you very much. ​ Regards, ​ Hermione @ CASETiFY

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ Please note that each order can only apply one discount. According to the transaction record, your order has already applied the “Bundle” discount. Therefore, no extra discounts can be applied. ​ Please let us know if you have any inquiries. ​ Thank you very much. ​ Regards, ​ Hermione @ CASETiFY

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! ​ Thank you very much. ​ Regards, ​ Hermione @ CASETiFY