China Eastern（ceair.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 294 条用户评价，属于旅游度假分类，口碑较差。66% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 140 条。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Travelers frequently mentioned that customer service was completely non-existent, making it nearly impossible to reach anyone by phone or email to resolve urgent booking issues. Consumers also complained about poor meal choices during long flights, noting that they received very little food or options that failed to meet their specific dietary requirements. Some reviewers were happy with the remarkably attentive staff and found the overall travel journey very comfortable and smooth. Passengers additionally appreciated seamless airport transfers, modern airplanes, and friendly crew members who provided professional care during specific trips.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Honestly terrible all around. Our connecting flights my husband and I were separated by 31 rows for a 10 hour flight, along with young families completely separated. USB ports didn’t work and food was gross. Flight staff offered little to no help and just kept pushing us to a new person
The worse airline I have experienced. The worst country security I have experienced. The Chinese airport stole $600 worth of portable chargers from me. They also inspected my suitcase without my authorisation. It took 3 hours to go through 3 sets of security checks. Disgusting government for stealing from me. The staff had no personality. The food was the worst I have ever had. The entertainment console was third world with barely any movies. Terrible. Never fly with them again. The Chinese government / airport owes me $600 worth of portable chargers, 3 of them were brand new.
I have not flown yet with China Eastern, but I want to leave a review for Vhlng who was extremely helpful on the customer service line and in the process of booking a return flight with china eastern. Thank you again Vhlng
The worst airline I have ever dealt with. They denied me boarding without providing any reasonable explanation, and the staff were completely unhelpful. A very disappointing and unacceptable experience.
The airline's app won’t let you access if you’re not in China. They don’t answer the phone on their 24/7 helpline. The carrier they used for one leg of our trip (KLM) changed the time of a flight & China Eastern rebooked our tickets but didn’t confirm, so KLM wouldn’t book us through to our home destination, they wouldn’t answer the phone and so we got stuck in Amsterdam. These were business class tickets, so can’t imagine how they treat economy passengers. Ended up having to buy new flights to get home and no responsibility taken by the airline. We now have flight centre chasing them for our refund and they keep hanging up on them. In terms of service, we were unsure why the flight attendants seemed annoyed with us, hard to get a drink of water in business class, but having now flown Emirates economy home, I don’t think we were the problem. Would never fly with them again.
We did flights from Brisbane to Spain via Shanghai. Overall, we were very disappointed. The small saving in cost was grossly outweighed by the overall bad experience. The major problems were the crew and food served. Let me start with the food. Food was of poor quality and lacked variety, taste and appeal. I would give the food a one-star. No additional snacks were available, no alcohol, no fruit and it was hard to get even a drink of water outside of trolley times. Mostly, the staff could not communicate in English. They did not know how to describe the food except for "scripted" lines. Of the eight meals we were served during our flights, there was only two choices. Chicken with rice, or pork with rice. Even breakfast was those two choices. They consistently ran out of soft drinks, so water was all you have. As for the staff. They could not communicate effectively in English. Everything was too much trouble. They shut-down everything an hour out from arrival, closed the toilets and sat in the seats. More emphasis on process rather than actual customer service. The entertainment system is terrible. Mostly Chinese movies and the occasional english one from ten years ago. Flight information did not work at all on two of the four flights. No usable and no online check-in. Never again. Pay the extra $100. Fly on a decent one, not this third-tier super-budget airline.
Horrible customer service, absolutely no support.
Google translate needed for website. Customer service via email are responsive but unhelpful. Will refrain from using this airline for all future travel to east Asia
Zero not one star, but unfortunately zero isn’t an option. Racist crew that thinks they’re doing passengers a favor. And clearly language is a problem. So why even bother? Never again.
Their vegetarian food is so bad. No seasoning. Halal food does not mean vegan food. They should have fish and egg option if they can't have halal meat. Not at all tasty. No dessert for special food menu.
Definitely is a scam brand. Their staff rush us and lost my passport. Email sent and no reply. Ticket also not refund. Totally they destroy my trip.
The website and app are outdated and not user-friendly, and it is extremely difficult to manage even basic booking functions online. Online check-in is essentially unusable, and finding clear information on the website is frustrating at best. The only option left is to contact customer service, but even that is nearly impossible in practice. Overall, the entire system lacks transparency and usability. It genuinely feels like a scam and you only discover whether your journey is properly sorted on the day of departure.
Food was absolutely diabolical. I by principle eat everything put infront of me. It was so bad I only ate part of it. Then when my partner and I arrived home we were vomiting. This was the only food we’d eaten for 36 hrs so it wasn’t anything else that caused it. Additionally TV choices very poor. Limited water supply. You only get a small cup which was offered three times in a 12 hr flight. Blankets and pillows for shorter flights have to be requested and they don’t have enough for everyone. When they walk past you they don’t offer them either and you have to shout to get their attention. The headphones are only passed around 1 hr into the flight. I missed them because I was sleeping and had to go without the whole flight.
Flight from Shanghai to London. Food gave my partner and I both food poisoning. It was the only thing we’ve eaten in like 30 hours so it was 100% that, avoid this airline.
I absolutely wanted to leave a review for this airline. I experienced an issue with both the website and the app, which were completely unusable for me, while everything was working perfectly for my girlfriend. I contacted customer support fully expecting the usual response after months of waiting: “It's a problem with your device,” as often happens elsewhere. Instead, the support team immediately focused on the issue, responded right away, and began working to identify and resolve the root cause that was preventing me from accessing both the website and the app. Not only were they incredibly kind and professional, but they also made me feel as though I were their only customer and their absolute top priority. I can never thank the technical support team enough. If the level of efficiency and dedication shown by them reflects the standards of this airline as a whole, then I can say with complete confidence that they deserve the highest level of trust. I can't wait to fly with them in August, and if I need to travel on routes operated by this airline in the future, I will be more than happy to book with them again.
I flew from Heathrow to Bangkok with these in January 2025. The Food was disgusting, and it’s close to impossible to get in touch with them if there’s a problem with your booking. But I couldn’t really fault anything else, especially because of the bargain price I paid £1350 for me and my two children.
Have been trying to reschedule a business class flight for nearly 24 hours. Tried online three times only to have no response on each attempt, tried calling locally and was told to email, emailed with no response to an alleged 24 hour service and then followed up with another email direct to customer care. Still no response. This is one of the worst customer experiences I have ever had.
Business Class. Seat wouldnt lay flat. 12 hour flight and TV system was not working. No entertainmemt. Booth next to me was the same faulty seat and No TV . Staff struggled with english.
I had flight from seul to istanbul via transfer in xian when I got to airport in korea the counter person told me that china imigration department doesnt except turkish people to xian. They didnt let me take the plane and I had to buy new ticket with same airline from shangai and they are not giving my refund. They said that I'm in noshow situation while I'm at the airport in the counter trying to do check-in
Planes are inconsistent. New ones are good. Old ones can be really grubby. Check in and seat selection online in Business Class in English really couldn’t be worse if they tried. Virtually impossible to achieve. Please Chinese Eastern, fix it!!!!
共 294 条符合条件的评价
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