作为以前的客户
作为以前的顾客，我对你们的爱尔兰商品印象深刻。我的两顶帽子自豪地列出了爱尔兰的起源城市。您的产品线强调爱尔兰品质、制造和传统，这些因素都不容忽视。因此，当我打开最近购买的带有凯尔特人标志浮雕的钱包时，我非常失望地发现它是“中国制造”。 （添加的五张凯尔特服装名片确实有助于我的欺骗感。）鉴于中国劳动条件恶劣的历史，我对您与任何中国公司签署合作伙伴关系感到更加失望。是的，我可以退货。考虑到折扣，销售价格充其量只是平均水平，所以我会保留它。但展望未来，我的感受更多的是对你们公司失去信心。肯定很失望。
Hi Phil, Thank you for your candid feedback and for being a valued returning customer. We sincerely appreciate your honesty, and we completely understand why seeing that label was surprising and disappointing to you, given your previous experiences with our authentic Irish-made headwear. We take great pride in our Irish heritage and sourcing authentic products from Ireland whenever possible. However, for a select few non-apparel accessories, manufacturing is handled overseas, and we strive to be as transparent as possible about these details on our website product listings. That said, we completely hear your concerns regarding manufacturing standards, and we hold all our manufacturing partners—regardless of location—to strict ethical and quality benchmarks. Your trust means the world to us, and we never want a loyal customer to feel misled or leave an experience with a sense of disappointment. Even though you mentioned keeping the wallet, please know that our customer service team is always here if you change your mind and would prefer a return, exchange, or assistance finding a fully Irish-made alternative. We are taking your feedback to heart as we continue to review and curate our product line. Thank you for holding us to a high standard, and we hope to have the opportunity to restore your full confidence in Celtic Clothing in the future. — CelticClothing.com ☘️