项链已经坏了，你们都花了很长时间才发货，错过了承诺的母亲节到达日期，而且项链上的扣子不能固定项链，它不断脱落。也许如果你提供了漂亮的珠宝 ID 并提供了一份不错的调查，那么这一直都是一次糟糕的经历。
Charmlry 回复2026-06-04
Hi,
I'm truly sorry to hear about your experience. I completely understand your frustration, especially given the delivery delay and now the issue with the clasp. That's certainly not the experience we want our customers to have.
If you haven't already, could you please contact us at our support email with your order number and a photo or short video of the clasp issue? We'd really like the opportunity to look into this for you and see how we can help.
We sincerely apologize for the disappointment and hope you'll give us a chance to assist further.
Best regards,
The Charmlry Team
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