CheckWorks

Thank you for your feedback. I see you placed your order online in February. CheckWorks does not have access to your banking information, so we are unable to verify whether the correct account number is entered during the ordering process. Your order printed with the information that was entered online when the order was placed. We understand that mistakes happen, and we have a 60-day refund and replacement policy. Unfortunately, your order fell outside of that policy. I see that the second representative you spoke with offered to replace the order for you with a 50% product discount as a courtesy. If you would like to move forward with this option, please contact our Customer Service team at (866) 870-5918, and we will be happy to assist you. I’ve placed a note on your order so the representative will know you have been offered a 50% product discount for a replacement order.

Thank you for taking the time to share your feedback. I apologize for any confusion you experienced during the ordering process. I see that you contacted our customer service team, and our representative offered a refund if you choose to return the checks. Alternatively, we can provide a replacement order with a 50% product discount. If you would like to proceed with either option, please contact our customer service team at (866) 870-5918, and we will be happy to assist you.