Cherley（cherley.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 276 条用户评价，属于购物与时尚分类，口碑较差。72% 的评价为 1 星，差评比例偏高；商家回复了 95% 的差评；近 12 个月新增 13 条。数据最后更新于 2026-10-25。
I will be contacting the fbi on this ste and how they treat their customers I cannot get in touch with them for my order and they charged when I ordered my product they pushed it up a month but I have a screenshot when I ordered it so yes hopefully this site will be shut down soon
I ordered 4 pairs of shoes in March and still have not received my order. I have an email with a confirmation number for my order. I have tried to reach out to them via email but when I send the email it says that it’s not a valid email address. I have no phone number to contact them either
I ordered some shoes in April and still haven’t received my shoes and when i finally did hear from them they were talking about giving me my money back in credit only if I take down my review. Then they said take down the review and they will put my money back on my credit card so I took it down and they still haven’t given me my money back. Now I haven’t heard from them? I ordered them 04/16/26. I’ve got nothing in return do not waste your money and time on them.
I purchased sneakers more then 30 days ago and I can’t get on the site I email them they don’t give me any update I guess I got scammed
I ordered 2 pair of Jordan’s sneakers February 24,2026 they took my money emailed me a order number no tracking number or anything I been emailing from the past month I don’t get any response and now when I go to the website it says it’s shut down I’m pisses off and on top of that they ads on TikTok like they legit I should have known they were scam because they turned the comments off on the TikTok ad I guess so people like me can’t warn the public that they are scammers something needs to be done they cannot keep getting away with this they probably done made millions off of people and I reported it to TikTok they didn’t do anything about and once you report it on TikTok you scroll and see another ad just like cheellry but with a different name like trend picks or discount shoes it’s sad
Placed an order for sneakers I paid for and haven’t received anything.I was provided an email with an order number, but useless when there’s no customer service to go to being there customer support mail they provide is bogus and DOESNT go through
Fake site. Took my money. I sent emails for tracking and never got a response.
* - one star at tops
Fake site. Took my money, never provided a tracking number for my order. When I reach out to the service email, it says it doesn't exist. Another scam company it looks like.
Money was taken off my card never received my packages can’t track dwn my package seems I done got scammed I ordered in December of 2025 it’s the 3rd month 2026 still no package what a rip off
Hello Quindon, Sorry that we are currently unable to locate your order in our system. Recently, some customers have sent us emails or reviews due to similar brand names. Please confirm if you have purchased from our website, Cherley.com . As a reminder, our store focuses exclusively on women's clothing. If confirmed, please email us via [email protected] with the recipient’s name or the order email address for verification. We will address this promptly. Cherley Team [email protected]
I returned some items and they never send me my refund. Don't shop its a scam.
Hi Ingrid Long， We sincerely apologize that we are currently unable to locate your order in our system. Recently, some customers have sent us emails or reviews due to similar brand names. Please confirm if you have purchased from our website, Cherley.com . As a reminder, our store focuses exclusively on women's clothing. If confirmed, please email us via [email protected] with the recipient’s name or the order email address for verification. We will address this promptly. Cherley Team [email protected]
Been 2 weeks now and never received my order
Hi Dean Elhadddad， We sincerely apologize that we are currently unable to locate your order in our system. To assist you better, could you kindly confirm if the purchase was made through our website , Cherley.com ? As a reminder, our store focuses exclusively on women's clothing. If confirmed, please email us via [email protected] with the recipient’s name or the order email address for verification. We will address this promptly. Cherley Team [email protected]
Money was taken off card and never received any shipping or tracking information. Have no idea if or when I will get the order an email confirmation of items being shipped was never sent.
Dear Chan, We're sorry to hear you're having trouble locating your order. Currently, we are unable to locate an order in our system associated with the nickname you provided. To help us investigate efficiently, we kindly ask for your assistance with a few quick checks. Order Confirmation: Please check your email inbox (including the spam or junk folder) for an order confirmation email from us. This is sent immediately after a successful purchase. Store Verification: As there are several independent stores with similar names online, could you please confirm the exact website address where you placed the order? If you find the confirmation email, the order number within it would be most helpful. If not, please reply directly to [email protected] and provide any details you recall, such as the full name or email address used for the purchase,the name of the recipient of the order. With this information, we will be able to conduct a thorough search in our system and get back to you with an update as soon as possible. Cherley Team [email protected]
Plunge Neck Wide Straps Lace Cover Ups Maxi Dresses-Black SKU: K776352928758976512Th Do not purchase , spent £48 for a dish cloth . Looks nothing like the picture. I'm so angry. Waited nearly 3 months for something I can not and would not wear . Absolutely disgusted . Was totally ripped off
Dear Sorcha， Apologies that the product doesn't match the photos. We also deeply regret the delay in shipping caused by the inclusion of pre-sale item in your order, which required a separate fulfillment process. Please be assured that our customer service team has been notified and is actively prioritizing your case.Feel free to contact us if you have any further questions. Cherley Team [email protected]
Ordered a dress and never received the dress. They state in their shipping policy you should receive an item, if in the USA, within 15 days. It’s been over 30 days and I have received nothing. Do not order from this website.
Dear Cassie, We are really sorry to hear that you haven’t received your order yet. Can you help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order. Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible. Cherley Team [email protected]
ordered two dresses from cherley and both of the dresses were completely different to the pictures. Asked for a refund and the return address and was told that i can have a 50% discount the next time i order and not a refund... seem like scammers and don't show real clothes that they sell.
Hello Jade, We are truly sorry to hear that product doesn't match the picture and you are not satisfied with our solution. We understand how disappointing this must be, and we want to assure you that we take this issue very seriously. In order to address this promptly and effectively, could you please report your order information to us by [email protected]? This way, we can investigate the matter further and work towards resolving it to your satisfaction. Thank you for your patience and understanding. Cherley Team [email protected]
They are fake. I never received my items and they refuse to refund. They provided false tracking to the payment provider. DO NOT EVER USE THIS COMPANY
Hi, Please rest assured that we are not fake. We deeply regret that you haven't received your package as expected. To help resolve this matter promptly, we kindly request you to email us at [email protected] with your full order number or any relevant screenshots or documentation. Our customer service team will prioritize your case and investigate both with our warehouse and shipping carrier. Please don't hesitate to reach out. We appreciate your patience and the opportunity to make this right for you. Cherley Team [email protected]
It has been over 2.5 months since order was placed and "shipped." Have not received the package and have stopped receiving tracking updates. Cherley support representatives have not offered to help resolve the issue. The items are shipped from China and will take at least 3 months to receive. Just go buy something else from another store.
Hi, We sincerely apologize for the unacceptable delay in receiving your order. To investigate this matter thoroughly and find a solution as quickly as possible, we kindly ask you to share your order details with us ASAP. Please include order number,date of purchase or email address for order. Your satisfaction is our top priority, and we want to ensure this is resolved to your complete satisfaction. Cherley Team [email protected]
This company is fake, they are advertising stuffs they do not offer. They sold me something contrary to what they advertised. They are scammers, please beware of them.
Dear omega dme, We are truly sorry to hear that there is a significant discrepancy between the product you received and the picture you were shown. We understand how disappointing this must be, and we want to assure you that we take this issue very seriously. In order to address this promptly and effectively, could you please report your order information to us by [email protected]? This way, we can investigate the matter further and work towards resolving it to your satisfaction. Thank you for your patience and understanding. Cherley Team [email protected]
Wish we read the reviews before I placed the order. Four weeks and counting since I placed the order. I didn’t receive emails confirming order or confirmation of shipping. I had to reach out. Supposedly it’s in my home state, but the tracking numbers don’t give any details
Hello Carrie Madara, We truly understand how frustrating it can be to wait for so long without receiving updates or proper communication. We apologize for any inconvenience this may have caused you. Regarding your order confirmation and shipping notifications, these emails are automatically sent to your inbox as soon as your order is placed and shipped. However, it’s possible that these emails might have been mistakenly filtered into your spam or junk folder. To ensure you receive all important updates, we will re-send the order confirmation and shipping notification emails to you. We will also investigate the issue to prevent similar occurrences in the future. In addition, we have already sent you an email with the latest update on your packages. Please check your inbox (and spam folder) for this email to get the most recent information on your order. Thank you for your patience and understanding. Cherley Team [email protected]
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Sarahkatecharleston共 276 条符合条件的评价
