We are truly sorry for the delayed order and our lack of response to your inquiries. We will fix our service and communication issues thoroughly to avoid this happening again. We sincerely apologize to you once more for all the trouble caused.
Hi Grace, we're truly sorry for the defective restroom and messy delivery arrangement of this order. We apologize for the missing part causing toilet leakage and breakdown. Our colleague will contact you asap to help you with such situation. We also sincerely apologize for the unsatisfactory delivery process you encountered. We will definitely optimize and improve this entire procedure moving forward.
We sincerely apologize for the frustrating delivery experience that ruined your vacation and construction plan, and we fully understand how inconvenient this delay brought to you.
We clearly note you’re satisfied with the product quality, and we truly regret our team didn’t inform you about the third-party shipping arrangement in advance, as well as failing to keep the promised delivery time after your early 3-week scheduling and phone consultation.
We’ve recorded your feedback to optimize our pre-delivery communication process to avoid similar issues for future customers. Please reach out to our dedicated customer service channel with your order number, our team will properly follow up on this matter for you.
We’re truly sorry for all the hassle this order caused you, including last-minute stock notice, slow shipping updates, damaged goods and unexpected assembly costs.
We have updated assembly guides to a prominent spot on our product page for easier viewing. We take responsibility for not drawing your attention to this info earlier.
We will improve stock alerts and packaging to avoid similar issues. Please email your order details to [email protected] if you need further support.
We read your feedback and feel truly sorry for the frustrating delivery experience you received with your bargain item. Apologize to let you have a bad experience......
All bargain clearance products are marked final sale with no return eligibility on our product page, as stated upfront to all buyers.
But we fully accept the chargeback resolution and have borne the full cost of this order as a gesture to take accountability for the insufficient packaging that caused your product to arrive damaged and worn. Our warehouse team will immediately upgrade protective packaging and pre-shipment quality checks for every bargain unit going forward, to ensure items arrive intact for all future customers.
Once again, we're sorry for your unpleasant experience.
We sincerely apologize for the extremely long 48-day waiting period you experienced when ordering the high-altitude main jet, and for the inconvenience this has brought to you. we will make improvements to our inventory management to prevent this issue from happening again. We will take your feedback seriously to continuously elevate our service quality. Apologize again for the bad experience.