Chery Industrial

Thank you for your honest feedback. We sincerely apologize that it took longer than anticipated to arrange your replacement part after the item was missing from your package. We are glad the issue has finally been resolved for you. Your experience has been noted, and we will optimize our internal processes to shorten the handling time for similar cases moving forward. Please feel free to reach out if you need further assistance.

Thank you sincerely for taking the time to leave such detailed feedback. We are truly sorry that the gate arrived damaged and forced you and your husband to spend so much extra time repairing and adjusting it. It’s never our expectation that customers need to perform extensive modifications after receiving products. We have noted the issue regarding improper strapping by the haulers during transit. We will strengthen our shipping requirements with carriers immediately to avoid similar hinge damage for future shipments. We hope to have an opportunity to make this right for you. Please contact our after-service team with your order number so we can discuss a suitable resolution. Sorry again for your bad experience.

We appreciate your feedback and are glad the product and shipping met your expectations. We sincerely apologize for the incomplete, poor assembly instructions, and for shipping the second unit without any manual. We know this created extra trouble for you. We are updating our assembly guides and improving our pre-shipment checks to avoid this issue for future orders.

I'm so sorry to hear that and we apologize for the bad experience. Once the shipment has been dispatched by FedEx, interception or delivery cancellation is not feasible. Our colleague contacted FedEx immediately, but they could not stop the delivery. We will arrange the reshipment for you immediately. Sorry again...

Hi Walter, we're really sorry the gate didn't turn out well. We totally get how frustrating misaligned decor and poor finish are on this high-end gate. We're sorry you had such a disappointing shopping experience. Please provide photos of the issues with our after-sale service colleagues, and we'll sort a proper solution for you right away. Our apologies for this bad experience.

Thank you so much for your honest feedback and recognizing our product’s performance and build quality. We sincerely apologize for the messy hydraulic leakage caused by loose fittings that ruined your new concrete pad and skid steer, and the extra trip you had to make to refill hydraulic fluid—this frustrating experience is entirely on us. Our dedicated after-sales team will contact you shortly to assist you in resolving this issue completely. Please kindly wait for our follow-up message, and we will offer a proper solution to make up for your losses.

We read your review carefully and feel really sorry we let you down on delivery time, even though the switch works as you needed. It must have been frustrating waiting two whole weeks when you were told only 3 to 5 days, and we also hear you loud and clear that the $80 cost felt a bit high for you. We take both complaints seriously. Thank you for your comment and sorry for the bad experience. We'll improve our service accordingly in the future.

We are truly sorry for the terrible shipping and product condition experience you received, and we completely understand your frustration. Our colleague will contact the carrier to thoroughly check why the second bucket shipment was marked as COD, as our standard shipping terms do not require customers to pay upon delivery. We will also coordinate with the carrier to figure out the root cause of this error. Meanwhile, we will investigate the rust and used appearance of your bucket. Our team will reach out to you shortly with a proper resolution for this whole matter. Again, we apologize for all the inconvenience caused to you.