Great Value
Great value. Easy purchase. Timely delivery. Have not opened the product yet but will update this review once it is opened.
About Chery Industrial
Data updated- Website
- cheryindustrial.com
- Category
- Construction & Manufacturing
- Location
- United States · NY
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 95% (18/19)
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Is Chery Industrial legit?
Chery Industrial (cheryindustrial.com) has a 3.7 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Everything was shipped without any…
Everything was shipped without any damage, The packaging was really well secured, Great job, Thank you.
Our package was missing a part and you…
Our package was missing a part and you guys sent a replacement. Replacement part took longer than expected to get resolved but was resolved.
Reply from Chery Industrial2026-08-04
Thank you for your honest feedback. We sincerely apologize that it took longer than anticipated to arrange your replacement part after the item was missing from your package. We are glad the issue has finally been resolved for you. Your experience has been noted, and we will optimize our internal processes to shorten the handling time for similar cases moving forward. Please feel free to reach out if you need further assistance.
The gate was beat to hell and had been…
The gate was beat to hell and had been spray painted over in those areas with high gloss black spray paint. They let the haulers strap the gates down by the outside corners where the gates meet and it pulled the hinges in and bent them together by the time they got here. The gates now close in a wedge shape with the top corners touching and a 2”gap at the bottom. My husband had to remove the gates and use a grinder to get the hinges to work. We then had to unbolt the bottom bolts and add washers to shim the gates up and get them to open somewhat in line but they still have a larger gap at the bottom than the top. The gates were also installed backwards so we had to turn them around and now they are not in line with the posts. I would recommend purchasing from Aleko instead. Their gates are much better quality.
Reply from Chery Industrial2026-08-03
Thank you sincerely for taking the time to leave such detailed feedback. We are truly sorry that the gate arrived damaged and forced you and your husband to spend so much extra time repairing and adjusting it. It’s never our expectation that customers need to perform extensive modifications after receiving products. We have noted the issue regarding improper strapping by the haulers during transit. We will strengthen our shipping requirements with carriers immediately to avoid similar hinge damage for future shipments. We hope to have an opportunity to make this right for you. Please contact our after-service team with your order number so we can discuss a suitable resolution. Sorry again for your bad experience.
Crate came in good shape but the pallet…
Crate came in good shape but the pallet it was sent on was too short and was broken up
assembly instructions were poor are missing altogether
the product appears to be very good shipping very good the only issue was the installation or assembly instructions were extremely poor, lacking information and in the case of my particular purchase the 2nd piece of the product had no installation instructions at all and I had to reach out to you guys to get copies
Reply from Chery Industrial2026-08-03
We appreciate your feedback and are glad the product and shipping met your expectations. We sincerely apologize for the incomplete, poor assembly instructions, and for shipping the second unit without any manual. We know this created extra trouble for you. We are updating our assembly guides and improving our pre-shipment checks to avoid this issue for future orders.
excellent delivery time and…
excellent delivery time and communication
The load was delivered at the wrong…
The load was delivered at the wrong address. We already informed Vulma about the wrong address and we asked her to contact FedEx to cancel delivery. She ignored our request and she refuse to find a way to solve the problem. We have to put you in dispute with our bank.
Reply from Chery Industrial2026-07-31
I'm so sorry to hear that and we apologize for the bad experience. Once the shipment has been dispatched by FedEx, interception or delivery cancellation is not feasible. Our colleague contacted FedEx immediately, but they could not stop the delivery. We will arrange the reshipment for you immediately. Sorry again...
Came faster then they said
I am dissatisfied
I am dissatisfied; the quality and details need to be taken seriously. The finish and quality are of the gate are clearly lacking. For such an expensive gate, the decorative elements—which are its defining feature—are not centered.
Reply from Chery Industrial2026-07-28
Hi Walter, we're really sorry the gate didn't turn out well. We totally get how frustrating misaligned decor and poor finish are on this high-end gate. We're sorry you had such a disappointing shopping experience. Please provide photos of the issues with our after-sale service colleagues, and we'll sort a proper solution for you right away. Our apologies for this bad experience.
Item was exactly as described functions…
Item was exactly as described functions properly so far well built, good quality The only problem we had was none of the fittings were tight and when we hooked up the hydraulics, they leaked all over my brand new concrete pad and my new skid steer, had to make a special trip to get hydraulic fluid
Reply from Chery Industrial2026-07-27
Thank you so much for your honest feedback and recognizing our product’s performance and build quality. We sincerely apologize for the messy hydraulic leakage caused by loose fittings that ruined your new concrete pad and skid steer, and the extra trip you had to make to refill hydraulic fluid—this frustrating experience is entirely on us. Our dedicated after-sales team will contact you shortly to assist you in resolving this issue completely. Please kindly wait for our follow-up message, and we will offer a proper solution to make up for your losses.
Haven’t had time to use it yet
Haven’t had time to use it yet. So far so good
Smooth going very good service
Exactly what I was hoping for!
Thank you for all your help!
The switch was correct but at $80 was a…
The switch was correct but at $80 was a light high cost. Was promised at purchase3 to 5 days but took 2 weeks to receive.
Reply from Chery Industrial2026-07-21
We read your review carefully and feel really sorry we let you down on delivery time, even though the switch works as you needed. It must have been frustrating waiting two whole weeks when you were told only 3 to 5 days, and we also hear you loud and clear that the $80 cost felt a bit high for you. We take both complaints seriously. Thank you for your comment and sorry for the bad experience. We'll improve our service accordingly in the future.
Think twice!!!
Ordered two skid steer buckets. They were shipped individually, on two different LTL carriers. One arrived with no major issues. The second arrived, and the LTL carrier demanded payment, saying that it was a COD shipment. The bucket looks used, and has significant rust on it. I will avoid Chery in the future.
Reply from Chery Industrial2026-07-22
We are truly sorry for the terrible shipping and product condition experience you received, and we completely understand your frustration. Our colleague will contact the carrier to thoroughly check why the second bucket shipment was marked as COD, as our standard shipping terms do not require customers to pay upon delivery. We will also coordinate with the carrier to figure out the root cause of this error. Meanwhile, we will investigate the rust and used appearance of your bucket. Our team will reach out to you shortly with a proper resolution for this whole matter. Again, we apologize for all the inconvenience caused to you.
Good quality delivery on time great experience Good communication
Great product excellent service
they did what they promised.
they did what they promised. they help me to find what i needed just a great experience. Thank You
Excellent quality
Excellent quality. I was skeptical about the quality, but they are legit. Heavy duty.