Great communication, smooth process
Great communication
About Chery Industrial
Data updated- Website
- cheryindustrial.com
- Category
- Construction & Manufacturing
- Location
- United States · NY
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 95% (18/19)
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Is Chery Industrial legit?
Chery Industrial (cheryindustrial.com) has a 3.7 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great fence thanks
The help I got to resolve an issue with…
The help I got to resolve an issue with the delivery carrier
Very good experience
Very good experience. Material arrived earlier than anticipated. Communication was sufficient and timely. The only thing that could have been better was that I feel like I never knew who I was dealing with on Chery's end. But even then, the info I got was always accurate and timely.
Be patient, when they 5-7 days to respond that is what it takes....
Delivered on advertised nice cabinet.
Ginny was great at first
Ginny was great at first, speedy delivery as promised! after damaged post box was opened, both posts have severe scrapes. This looks like it came from your as-is collection!!! I called and left a message last friday and nobody returned my call/complaint!!
Reply from Chery Industrial2026-06-12
I’m truly sorry for the unpleasant experience. Your feedback has been sent to our dedicated after-sales team. They will reach out to you right away and handle your case properly. We sincerely apologize for the damaged items and for failing to reply to your call last Friday.
I kept calling to talk to someone in…
I kept calling to talk to someone in parts never got through to anybody in parts and no one would call me back piss poor service
Reply from Chery Industrial2026-06-12
We sincerely apologize for the unpleasant experience caused by our mistake. Our after-sales team will contact you shortly. We regret any inconvenience this has brought you.
Operations Manager
Great service and received in a timely manner.
item did not ship
item did not ship, poor customer communication. trying to get my money refunded. will be reporting to Better Business Bureau. i have received the run around where my order is even though i have paid in full. given false fed ex tracking numbers as well. Use a different company.
Reply from Chery Industrial2026-06-08
I’m deeply sorry for the terrible experience and the lack of communication on your order. We take full responsibility for the issues with your shipment and tracking. Our team will contact you shortly to resolve this immediately. Thank you for your patience. Apologize to you again!!
Thanks the gate looks great and showed…
Thanks the gate looks great and showed up perfect the proses went good
Product ok
Product ok, you they will spam your email after you purchase anything from them.
Reply from Chery Industrial2026-06-01
Thank you for choosing our product and we’re glad to hear it works well for you. We are very sorry for the inconvenience caused by our follow-up emails. We will immediately stop sending these emails to you. Thank you for your feedback!
Very easy ordering process.
Very easy ordering process. Great online customer service. delivery was ahead of schedule and driver did excellent job.
Delivery driver contacted updated me…
Delivery driver contacted updated me delivery was easy
Process was fast and easy
Process was fast and easy! I was notified when product arrived! I highly recommend this company.
So far, pretty disappointed.
So far, we are dissatisfied with the units we purchased from Chery Industrial. We purchased three bathroom/shower units and one double toilet unit. The units appear to be sturdy, but we have immediately discovered a number of defects and problems. First, the plumbing from the toilets to the exterior of the units have large gaps, allowing for ingress of dust, rodents, etc. Second, the plumbing in the double toilets leaked as soon as we attached the water source. The leak was both to the interior and exterior of the unit. Had guests started using this unit, we would have had substantial leaks of sewage both inside and outside the unit. Third, the double toilet unit has the commodes flush against the back wall, so we had to remove the entire commode to repair the cracks in the plumbing causing the leaks. This is a poor design. Fourth, the shower heads failed *immediately* upon use. While Chery's customer support has been helpful and offered to send us replacement parts, we are having a difficult time trusting that Chery will send parts that are of sufficient quality. We will therefore be purchasing replacement parts and invoicing Chery (your customer service agent, Win, has said Chery reimburses for "owner repairs," which we appreciate). Fifth, the shower curtains were of very poor quality and required immediate replacement. I remain hopeful that these units will work out in the long run. However, it has been disappointing that Chery Industrial and/or its manufacturer has cut so many corners. These units are important to the vitality of our RV park. Our park has previously been mostly limited to "self-contained" RVs which have bathroom/shower facilities. This limitation shut us out from large numbers of the visitors to the area (campers, van lifers, etc.). The units we purchased from Chery Industrial were intended to resolve that limitation. However, the defective issues have made reliance on these units a questionable thing.
Reply from Chery Industrial2026-05-25
We are truly sorry to hear you encountered multiple quality issues with the bathroom and toilet units, and we sincerely apologize for all the troubles and disappointments these defects have brought to you. We take all your feedback very seriously. Issues including pipe gaps, water leakage, flawed design, faulty shower heads and inferior shower curtains stem from insufficient quality control on our end. Your detailed complaints will be submitted directly to our production and design team immediately. We will conduct thorough inspections on relevant product structures, pipeline connection techniques, material selection and finished product quality. Strict optimization and improvement will be carried out to avoid similar flaws in future products. We appreciate your understanding and tolerance. Regarding the replacement parts and repair reimbursement matter, we will cooperate fully with you to settle related issues smoothly. We hope we can regain your trust with improved product quality and responsible after-sales service. If you have any further concerns or suggestions, please feel free to contact us anytime.
Fast service and helpful employees
My oder took over 30 days to get…
My oder took over 30 days to get completed. The communication is the worst. When I did finally get my order is was incomplete. As of today I still haven't received my completed order. I was also to I would be contacted because I was so unsatisfied NEVER was.
Reply from Chery Industrial2026-05-25
We sincerely apologize for the unpleasant experience caused by order delay and poor communication. We will continue to closely monitor the shipment and ensure you receive your complete order as soon as possible. Again, we are truly sorry for the inconvenience and disappointment this has caused you.
Great love the gate
I bought two of their 15 x 20…
I bought two of their 15 x 20 expandable buildings. The Delivery was timely and done well. The buildings are really well-made. I’m very happy with the purchase.
Not happy
Still have not received and can not get any response from you or shipping co
Reply from Chery Industrial2026-05-20
I’m truly sorry for your bad experience—this is absolutely not the level of service we want to provide for you. We’ve been in constant touch with the shipping carrier, and your package is scheduled to arrive with you tomorrow. We’re following up closely to make sure there are no further delays. Again, we apologize for the lack of updates and the frustration this has caused you.