Chery Industrial (cheryindustrial.com) has a 3.7 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-10.
Item took to long to come in, and when i would call in and check for updates i wouldn't get any updates. That they would call or email me back and noting.
We are truly sorry for the delayed order and our lack of response to your inquiries. We will fix our service and communication issues thoroughly to avoid this happening again. We sincerely apologize to you once more for all the trouble caused.
product came packed very well and was easy to put up. the construction and fab was professional and well done. it’s been up for 6 months or so and is dining well.
Very polite and was earlier than expected
I’m satisfied with the product the order was good but then they sent me a email asking me to verify that I had a way to unload the product and if the address was residential or commercial I responded to the email and then I got no response back to confirm the delivery about three weeks went by and then I got the same email asking me for the same information so I responded to the email again and then I waited for a response and then I got no answer so I had to call them and they said they never received my email so then they asked me to verify the same questions that were in the email and then they said they would start to set up the delivery a week went by so I called them back again and then they said that they were working on getting a shipper to transport the product and then a few days later they called me and said that the product was on the way and they sent me the delivery date and contact information of the delivery company and the product was delivered on time and in good condition except for most of the package wrap was off of it and it had some dead bugs on it from being on a open trailer and one set of keys are missing I will still have to contact the customer support service team but I’m sure they will take care of it for me they are a great company too buy from thank you
Great product and service. Would buy again.
My restroom came with a missing part so the toilet doesn’t work and the toilet is leaking. I did not have any notice when it was gonna be shipped and then got a call saying it could be delivered that day. Given I had to have a forklift on site I had to pay extra money for my guys to come back because I had no idea when it would arrive.
Hi Grace, we're truly sorry for the defective restroom and messy delivery arrangement of this order. We apologize for the missing part causing toilet leakage and breakdown. Our colleague will contact you asap to help you with such situation. We also sincerely apologize for the unsatisfactory delivery process you encountered. We will definitely optimize and improve this entire procedure moving forward.
The toilet shower unit is amazing for the price and even though it took 6 months to get it was worth the wait.
They answered any questions i have and responded right away, very good service, thank you
I scheduled delivery 3 weeks in advance, spoke to representatives on the phone and was told the delivery date would not be a problem. Lo and behold, when it came to delivery date, Chery failed to disclose that delivery was thru a third party and my delivery date was not met. This messed up my entire vacation schedule and ability to build the shed in the time frame I had scheduled and caused severe inconvenience. So far overall the product is good and quality is good.
We sincerely apologize for the frustrating delivery experience that ruined your vacation and construction plan, and we fully understand how inconvenient this delay brought to you. We clearly note you’re satisfied with the product quality, and we truly regret our team didn’t inform you about the third-party shipping arrangement in advance, as well as failing to keep the promised delivery time after your early 3-week scheduling and phone consultation. We’ve recorded your feedback to optimize our pre-delivery communication process to avoid similar issues for future customers. Please reach out to our dedicated customer service channel with your order number, our team will properly follow up on this matter for you.
I was told almost 2 weeks after I placed my order, the day it was supposed to ship, that the manual pump ramp I ordered wasn't available, and only the electric pump ramp was available, which was an extra $2,000+ dollars. Then it took a few days to get an answer on when that would be shipped. Then it arrived damaged and unassembled. I was not aware it was coming unassembled. There was nothing on the website about this, no instructions for assembling, and no option to order it "assembled" or "unassembled". So now I'm paying around $2,000 for a company to assemble the ramp, in addition to an extra fee because they had to weld part of the ramp that was damaged in order to put it together. I regret this order and wish I would have just paid a little more from another company and avoided all of these issues. Instead, I spent $5,000 more than I intended to and had numerous issues.
We’re truly sorry for all the hassle this order caused you, including last-minute stock notice, slow shipping updates, damaged goods and unexpected assembly costs. We have updated assembly guides to a prominent spot on our product page for easier viewing. We take responsibility for not drawing your attention to this info earlier. We will improve stock alerts and packaging to avoid similar issues. Please email your order details to [email protected] if you need further support.
So far, everything has gone swimmingly.
Tents are great
Bought an item on special sale. When the item arrived with no packaging, filthy dirty and faded, like it had been outside for a very long time and had dents, they refused to let me return the item. It was not received in new condition. The delivery driver would not even take it back. BEWARE
We read your feedback and feel truly sorry for the frustrating delivery experience you received with your bargain item. Apologize to let you have a bad experience...... All bargain clearance products are marked final sale with no return eligibility on our product page, as stated upfront to all buyers. But we fully accept the chargeback resolution and have borne the full cost of this order as a gesture to take accountability for the insufficient packaging that caused your product to arrive damaged and worn. Our warehouse team will immediately upgrade protective packaging and pre-shipment quality checks for every bargain unit going forward, to ensure items arrive intact for all future customers. Once again, we're sorry for your unpleasant experience.
Delivery time was great, product was as expected. Very happy and will be ordering another system soon.
It took 48 days from the day I paid for the high altitude main jet for the gas motor on my wood chipper before I received it. I called almost every week and was told that it was not in stock and had to be made BUT when I got the part - it turned out to be a standard part that fits several different types/brands of gas motors. If you live above 3000 ft altitude and buy one of there items that has a gas motor - expect to wait a LONG TIME to get the correct main jet for your gas motor - there is a different one for 3000 to 6000 ft and then 6000 to 9000 ft
We sincerely apologize for the extremely long 48-day waiting period you experienced when ordering the high-altitude main jet, and for the inconvenience this has brought to you. we will make improvements to our inventory management to prevent this issue from happening again. We will take your feedback seriously to continuously elevate our service quality. Apologize again for the bad experience.
Friendly resourceful customer service, actual warehouses around the country. Referenceable products. And you can see they have units via GPS maps. There's a lot of fake websites selling scams. This is the real company.
I ended up having to drive an hour away to retrieve my purchase, i feel that my time is worth something! we are looking to buy (2) more of these shelters and if you want our business i believe I should be compensated for my time for picking up this order
68 reviews matching