Chosgohearing

Dear William: Thank you for contacting us regarding the return and refund of your hearing aid. We sincerely apologize for any delays and inconvenience this may cause. We take your issue very seriously. According to our [45-day] trial and return policy, if your trial period exceeds our 45-day requirement, you may not be able to receive a refund, or we may need to conduct a more comprehensive review. To help us resolve this issue as quickly as possible, please contact our official customer service as soon as possible and provide the following information: Return tracking number and delivery confirmation information – so we can verify that the warehouse has received the goods; A screenshot or copy of your original return request email or communication record; Your billing information – so we can verify that the refund has been completed, but we have forgotten to check the billing information. Upon receiving these materials, we will conduct an internal review with our finance and warehouse teams within 5 business days. We will then inform you of the review results immediately. We fully understand your expectation of a refund and kindly ask for your patience. We will process your request according to the necessary verification steps to protect the rights of both parties. We sincerely apologize again for this unpleasant experience and look forward to your email so that we can continue to move forward with the matter. Sincerely, Chosgo Support Team

Hello. Thank you for your feedback. We have verified the email communication. Because your 89-year-old mother is uncooperative in using the hearing aids, she wants to return them. Our customer service staff offered two solutions: Solution 1: Return them to the address we provide according to our return policy. Solution 2: To avoid the hassle of returns, we offered a partial refund without returning the product. We have explained these details in the email. We don't understand why you are attacking us over this issue. If you are not satisfied with either of the two options, you can keep in touch with us via email to discuss a suitable solution. Sincerely, Chosgo Support Team

Hi NATALIE Thank you for sharing your experience. We're so sorry to hear this — I think you might have some misunderstandings. You can contact your local postal courier for return shipping costs, which normally only cost between $20 and $30.and we sincerely apologize for any confusion around our policy. While our return policy does have associated costs, we'd like to see if there's anything we can do to make this right. Please email us at with your order details, and we'll do our best to find a fair resolution. We appreciate your honesty and your business. CHOSGO support team